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Pan Pacific Whistler Village Centre
4.6/599 Ulasan

Pan Pacific Whistler Village Centre

Whistler|0.24km dari pusat bandar

Tempahan terakhir 17 jam yang lalu

Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.

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Lihat Ulasan Tetamu untuk Hotel di Whistler

Ingin menempah hotel di Whistler? Lihat ulasan daripada pelancong sebenar untuk pilihan hotel terbaik.
Evolution Whistler
4.4/5101 Ulasan
Our stay at Evolution made as rethink going to a regular hotel the next time we are in Whistler (previously stayed at the Fairmount Hotel’s ). It’s located on Creekside so not in the village. Our suite was clean, spacious, with modern amenities - higher end appliances, huge soaker tub and shower, heated bathroom floors, a fireplace - everything a family would need. I was impressed they even provided dishwasher pods and laundry soap. The pool was small but available to book to keep the numbers low due to COVID-19. We also appreciated the 11:00 am check out. We will return and hopefully by then the games room, sauna, steam room and gym will be opened.
Legends
4.4/5103 Ulasan
很不錯 位置很好 對面就有超市和餐廳 房間裏應有盡有 床也很舒服
Pangea Pod Hotel
4.2/596 Ulasan
The Pangea is a great option for people visiting Whistler on their own or as a couple. I stayed on a Friday and the sleeping dorm, was clean quiet and comfortable. The late checkout was definitely worth the extra if yiu want to hit the trails early and then shower after. The patio has an awesome view of one of the busiest areas of the Stroll. So if people watching is your thing you should give it a go.
Pinnacle Hotel Whistler
4.2/5112 Ulasan
Ia hanya bersebelahan dengan Kampung Olimpik. Boleh berjalan keluar dengan mudah untuk sarapan, makan tengah hari dan makan malam. Terdapat kolam renang dan jakuzi di luar ditambah jakuzi di dalam bilik. Sangat luas dengan dapur kecil yang dilengkapi dengan dapur memasak dan ketuhar!
Aava Whistler Hotel
4.1/5115 Ulasan
Hotel ini bersih tetapi jauh dari kampung. Saya berharap terdapat lebih banyak kemudahan di dalam hotel, seperti dapur dan ruang tamu yang kecil. Sambutan sangat akomodatif. Kami berharap tempat letak kereta termasuk dalam harga. Satu perkara yang saya perhatikan ialah ia adalah tempat yang mesra alam, peralatan mandian seperti syampu, perapi, pencuci badan diletakkan pada pam. Idea yang bagus dan selamat. Kami mempunyai tidur yang selesa, hotel yang saya fikir adalah hotel yang lebih baru. Disyorkan kepada sesiapa sahaja yang tidak keberatan untuk tinggal di luar kampung utama.
Tantalus Resort Lodge
4.1/5103 Ulasan
We had first stayed at the Tantalus Lodge about 13 years ago and had a wonderful experience. The facilities are somewhat dated, but very clean. They provided the proper bed configuration for our family. By mid afternoon of the first day, we still had not received housekeeping services, even though the website states daily housekeeping and there was the usual card in the bathroom about reusing your towels. I called the front desk, and was told that housekeeping is only provided on the 3rd day. Since we were only staying 4 nights this seemed a little silly, but I did not say anything. However, no one ever showed up to clean our room. The trash was overflowing by the time we checked out. There is a full kitchen, and we only cooked breakfast. Imagine if we had cooked dinner too! Guests should be notified at check in what the policy is, and a procedure should be implemented to handle trash. In addition, the towels were extremely flimsy, and difficult to use so many days in a row.

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Maklumat Perjalanan Setempat

Harga TertinggiRM 11,570
Harga TerendahRM 415
Bilangan Ulasan3,566
Bilangan Hotel1,007
Harga Purata (Hari Bekerja)RM 1,393
Harga Purata (Hujung Minggu)RM 1,678