Hotel berhampiran U-Stor University, Wichita

非常喜歡這個酒店。很安全，很舒適。早餐豐富。

this is probably the worst hotel stay I’ve ever had. Most of the hotels were booked up that weekend so I ended up getting one here. The staff are polite enough but when I went to my hotel room it had not been cleaned. There are towels in the bathroom floor, soap wrappers, trash. The beds were made, but that’s about it. The beds were probably mattresses from the 1980s. Terrible spring mattresses with dips and bumps very uncomfortable and made it impossible to sleep. And to top it off around 2 AM someone barged into our room. Apparently it had been a guess that stayed there previous night and they didn’t think to cancel his key. So my daughter and I were startled by someone coming in our room. pretty much freaked out my daughter that she couldn’t sleep the rest of the night . the next day I specifically asked them to clean my room because it was dirty from the night before. when I went back than that day around 4 o’clock my room had not been cleaned. There were still no clean towels and trash from when we arrived . The bathroom was still dirty, but my hotel room had been cracked open like someone walked in. When we went to ask for towels, the front desk told us to go to the house cleaning and so I went there to where they were washing towels and I asked for clean towels but they replied that they did not have any. It was overall a terrible experience, and I would never ever ever stay there again and I would advise no one else to stay there.oh and the whole hotel smelled like cigarette smoke and **** .

We were ”greeted” by an employee who didn't seem to understand basic customer service. He was vague with answers, and stopped himself halfway through telling about amenities to say ”well, you can read for yourself” as he shoved a piece of paper towards us. Strange. The real problems began when we got trapped in the elevator for over 20 minutes. When the staff finally arrived to assist us, they accused us of causing the problem (guess what - we didn't!). They made a few halfhearted attempts to open the door before leaving, ostensibly to call an elevator repair service. About 10 minutes later I called the front desk again to check on the status of the repair crew. When I asked how long the crew would take to arrive they refused to tell me what the repair crew said (I could hear someone in the background saying 30 minutes), just giving us a vague ”soon.” Rather than assisting us and our child, the desk staff members left us alone in their elevator until a guest found us and was able to free us. When we finally got back to our room the I immediately phoned the desk clerk. When I told her we were free, she had the audacity to get angry at me, telling us that the repair crew ”is already on their way.” She refused to discuss a refund, telling us we needed to ASK for a refund upon checkout. When we checked out I asked for our refund, as I had been instructed. The checkout clerk was unable to process our refund, telling us instead to contact the general manager (whom I had emailed the night before after the ordeal). About 12 hours later (nearly 24 hours after being trapped), I was finally able to get in touch with general manager (phone calls, text messages, and emails all went unanswered). Again, I was given vague promises that he would ”check into it.” As of today, almost 48 hours after being trapped in their faulty elevator, I am still waiting for a refund and apology. TLDR: Don't stay here!