Hotel berhampiran Baltinglass Abbey, Wicklow

A brilliantly designed hotel and spa, convenient to attractions, Brook Lodge was a refreshing stop on our driving trip through Ireland. The spa facilities were beautiful and immaculately maintained, the extensive grounds are beautiful and the atmosphere—designed to look and feel like an old-world spa— was conducive to a very relaxing stay. Breakfasts afforded a variety of choices in a spacious and airy setting. The service, too, was cheerful and attentive throughout the property. Highly recommended.

I booked the Woodenbridge because of its location and the availability of evening meals. The photos of the rooms also looked nice but don't be fooled. It reminded me of being in a hostel in my long distant youth - busy, unpleasant breakfast buffet, nowhere quiet to sit other than an unwelcoming area with a few sofas to the side of the reception (old tv, piano locked shut). It was also dirty, there seemed to be a permanent film of dirt in the air, on the windows etc. The bathroom had mould and my shower also had a large brown stain so that I was reluctant to use it. Even my balcony needed a long overdue clean. The flower borders were overgrown. All down at heel. The breakfast was so disappointing with unappetising food poorly presented and terrible coffee that we didn't have evening meals there after all. It was also too unpleasant to battle with a very noisy bar and dining room, and large visiting groups, even at breakfast. The staircase is steep and there is no help with luggage. The car park is always full and there isn't an obvious drop off point to unload. All very awkward. I was also concerned that fire doors didn't close properly and fire safety didn't seem up to standard. The staff were very helpful but seem badly let down by the hotel. I gather there has been a recent change of owner and I hope they get to grips with a long overdue deep clean and refurbishment. The 'dining' experience also needs an urgent rethink. Overall, it is unclear who this hotel is trying to appeal to, but it didn't appeal to me. I would not stay again.