Hotel berhampiran Wilderswil Railway Station, Wilderswil

My husband and I were traveling to Europe and a couple days before we were to fly to Switzerland, we were stranded in the Edinburgh airport because his passport expires in less than a month- European countries require passports to be good for 3 months before and after entering the country (and we were obviously not aware). The airlines would NOT allow us on the flight. I immediately called to seek assistance with this and hopefully receive our money back. This awful hotel would not refund our money when we needed it to get a new hotel AS WE WERE STRANDED in a country that was not our own. They are not compassionate and will not help you if you have a circumstance out of your control that will need you to cancel. The front desk lady told me point blank verbatim ‘We will not help you.’ Would give negative stars if I could.

The chalet is ideally located for day trips in all directions in Switzerland. The accommodation is also easily accessible by lift, looks very spacious and has high-quality furnishings and is comfortable despite the 2 sofa beds. Even a garage was available

We booked Jungfrau Hotel at first didn't know that it's not in the same area. We had to check-in and get the key from Jungfrau Hotel and walk to Alpine Inn. There was no staff at the Alpine Inn, no telephone, if there is any problem we had to send them an email and wait for them to reply. We stayed there for 3 nights and the staff did not refill the amenities (shampoo, bath gel, coffee, tea etc) on the second and third day, we had to email the reception but still the HK staff did not do it until our departure date and 3 emails. The room was quite cold in winter as they used old radiator. The views and the village were amazing, we were on the second floor and had mountain views including Jungfrau from our window. There is a big seating area on the balcony, which I guess would be really nice to sit during summer. The room itself was quite big, clean with all amenities. The second floor has no elevator and we had to carry our luggage up the stairs. After check-out we can leave the luggage at The Jungfrau and go for a little sightseeings before come back for our luggage. Wilderswil is a beautiful village, not far from Interlaken, not busy with tourists, not as expensive and can easily travel to Lauterbrunnen, Grindelwald or other cities. We had to ask the staff during check-in for the travelling card for the free transportation in the area which they should automatically given us when we paid the city tax.

Very nice, spacious and bright apartment. Quiet and yet centrally located (train station, bus and shops nearby). We felt very comfortable, it was a great vacation. The only disadvantage, which has nothing to do with the accommodation: Unfortunately, the g

Booked here as close to rail for mountains and town (10 minute walk), plus it looked quaint with good rooms. Price comparable with many as Switzerland is still most expensive country to visit in Europe, reflecting domestic high salaries (maybe 3x that of UK or France). Initial impression not great, as another elderly guest was rebuked at reception when she complained about stairs (a lot) and was told she should have read before booking, no offer to carry baggage. Sort of set the tone for us. A take it or leave it attitude to service? However, chap was polite with us, gave us keys basic ideas, and we paid, as asked, before even seeing room, another no no for us normally. We told him we'd not have breakfast next morning as we were on 1st train up into the mountains. Room turned out to be not that bad, shower room a bit of a pokey after thought. Spotted a nice sharp damaged base to mirror above water glasses, before we cut knuckles on it. Needs replacing. It is an old building, but somebody ought to nail some floorboards down after maybe doing some sound insulation between, as every step on floor above and round about is very very loud, meaning you sleep late and wake early. Some stains on carpet in various places. Having traveeled all day, we opted to eat first night at half board, but wine, coffee and water is all added on at £50!! 2nd night we ate out, and had an uneventful but noisy nights sleep in the creaky ship style room both evenings. Breakfast was good on 2nd morning, even some cooked bacon and eggs - good for Brits. On leaving, reception would not deduct the 2 breakfasts we didn't have, (and which we said on arrival we didn't want) from the meal ”extras” we did have and want (and which we thought would be included), which seemed highly unreasonable, if not totally intransigent and so left a feel of being pick pocketted, as their rooms and prices are not at the cheap end, nor top drawer as in photo on site. Dinner staff were impeccable, if a tad over attentive, the meal was also very good food, so no complaints there except at 40+ per person wine and coffee (and certainly water) should really be inclusive as is our experience most everywhere in France on priced ”menu” perhaps not en carte. So, not our happiest stop over ever, we felt like minor inconveniences at times, not entirely value for money, hence the average score. Probably would not go back.

酒店地點比其它酒店遠離火車站。地方整潔，早餐品種多及有特色。 可惜服務上要給差評，理應下午三時入住，要等到下午四時才有房，也和1小時前指出的房間有分別。 我們坐在房間門口外吃東西，拿了一張布質凳仔放食物，在上麪鋪了保護。但一老婦（感覺是酒店的主人，是住在我們房間隔壁）經過，拿了兩塊布過來要我們再保護好這張凳😳期間不停的訓導我們不應該在門外吃東西（應該在花園內吃)，會弄汚這凳子，更提醒不能在房間裏吃東西，房間裏的垃圾應該拿出外麪15米外垃圾桶拋棄，因為會產生異味影響房間空氣質素云云。在移動食物期間。飲料倒瀉了，她的麪色更難看。又訓斥了一頓，說什麼毀壞了這張凳。 這樣的服務實在可惡。我們住酒店住得多了，但從來未有遇過這樣酒店的服務人員（或老闆）。 百分百不推薦, 住費也不平便宜。It is a really bad hotel stay experience. Highly not recommend as it doesn't match its high price with its service.