Hotel berhampiran Curaçao Sea Aquarium, Willemstad

There were 4 of us that traveled to the Acoya Resort in Curacao in April 2024 using Air Canada Vacations. Our pregnant daughter-in-law was one of the 4. We booked a 2 bedroom apartment and a rental car at Acoya. The flight out of Toronto was 2 hours late in leaving which impacted our vacation due to late time of arrival. For 2 months prior to the trip, I was speaking with the car rental company to select the vehicle. Be careful with this as the most common rental car is very small and only suitable for 2 people. When we arrived, the airport bus transfer company made us wait in the sun for no good reason while they loaded people going to other resorts. This is usually a first come first seated service. The bus was comfortable with good air conditioning and charging ports on the seat. Check in was quick and easy. The girls at the front desk were helpful and professional. We got to our room which was a bit dated. The kitchen, dining room and living area were all good sizes. Our bedroom was good size but the room for our son and his wife was miniature. So small that they could not open the drawers in their wardrobe because it was right up to the foot of the bed. They could not unpack and had to live out of their suitcase for the week. The biggest problem we had was with the car rental company. After months of exchanging messages and pictures, agreeing on the car and the rates, there was no car available for us when we got there. He said he forgot about us and sent the car out. WHaaattttt!!! After all that, no car. He tried to put the 4 of us and all our gear into a tiny car smaller than a smart car. We argued for over an hour when he finally agreed to put us into an SUV. OMG. This vehicle was filthy, had rotting food in it, garbage inside, half inch of dust and grime, no gas and so dirty outside that you could not see out. We had to clean it ourselves and throw out garbage. Running on fumes, we went to Mambo beach for dinner. This was a pleasant experience. It was already dark so we could not see the beach. We ate at one of the restaurants, tried local dishes and loved them. Food and service were great. The next morning, we crossed our fingers, loaded up our beach gear and headed out. First stop, fill up the gas tank from empty. 10 Minutes into the drive someone driving next to us flagged us over to let us know that the front driver’s side tire was flat. We pulled over in a gas station, by now it was over 30 degrees C. We had on beach wear and were not prepared for what was to come. Flat tire and a filthy car, I called the company. Their response was swift. They sent a repair company to change the tire. Well, well, well. The small spare tire turned out to be rotten when they put it on. It could not be inflated. So now no front tire and no spare. Wait…. It gets worse. So the owner of the rental company comes to meet us. Meanwhile we cannot go into the vehicle, so we are waiting outside in the blazing sun and heat getting burnt. They take the

After a mix-up with the reservation, the manager resolved our issue. As someone who frequently stays at hotels on other Caribbean islands, I was not impressed with this property. I believe I read somewhere that they were supposed to have a welcome reception, but I could have misinterpreted the information. The staff at a hotel in the Caribbean should be friendlier. I'm unsure if they were unfriendly because of my complaint or if that's their usual demeanor. A welcome drink and assistance with luggage would be a nice touch for a hotel that is categorized as 5-star. On a positive note, the hotel is within walking distance of Jan Thiel Beach, has a restaurant, and offers good music every night.

We stayed for 5 nights. Great location! Good bed and pillows. However, the room was very dirty and they didn't clean it carefully - it took them days to replace the shampoos and conditioners, they didn't sweep, there were layers of dust on the telephone and clock radio (I think months without cleaning); They don't remove hair from the drain - we took a cold shower every day - we called for help twice, they said the water was hot but it wasn't - the water was cold, the shower didn't heat the water. I saw a cockroach in the hallway. Very basic breakfast, it takes time to replace products. Friendly attendants but the night lady is new and gave wrong information about laundry. There is no place to dry clothes and as it is a beach location, those clotheslines (cable) that extend in the shower would be useful. Those who get a room on the left side (ciry view) will hear noise from children in the playground in the square in front, which ends up being noisy until around 11:30 pm. In general, everything was fine, but I was impressed by the lack of cleanliness in the room and the lack of help when we complained about a cold shower.

Erstklassiges Hotel. Wir haben in den letzten Jahren mehrere Hotels in Curacao ausprobiert. Das Renaissance Hotel ist unserer Meinung nach das beste von allen. Schon bei der Ankunft wird man sehr freundlich in Empfang genommen. Sofort wird Wasser angeboten. Der Eingang ist freundlich und hübsch gestaltet. In der Lobby wird Freitag und Samstag Musik gespielt. Tanzen erwünscht. Die Zimmer sind sehr sauber und gepflegt. Man fühlt sich gerne zuhause. Der Meerwasserpool ist mit feinem Sand und man schwimmt wie im Meer. Daneben gibt es einen kleineren Süßwasserpool. Das Essen kann a-la-carte oder als Buffet eingenommen werden. Die Speisekarte ist umfangreich und, ganz wichtig, es schmeckt wirklich sehr gut und lecker. All' dies wird möglich gemacht durch den Leiter Herbert und die sogenannten Navigatoren Martesano und Jureschka, dem Servicepersonal Zayra, Zigraina, Sandra, Francesca, und dem sichtbaren Küchenpersonal Martina, Isabel, Paola, Lenny und natürlich Piet. Geraldine Lai kümmert sich um die Abrechnung.

Hotel novo. Staff muito gentil. Muito bem localizado. Cama Muito confortável.

Definitely not worth 5 stars. • HOTEL: ➕ - clean rooms, - VERY big beds, - very nice and polite staff, - 4 a’la carte restaurants, - concierge: car rental, trips, restaurants reservations, - very good food: varied breakfasts, lunches, dinners. ➖ - you have to wait for fresh towels - even till noon, - the floor by the drink bar by the pool stinks, - slow service at the drink bar, - weak quality of most drinks (not original brands), - weak WiFi signal on the beach, - beach without a lifeguard and there are children, - moldy fruit in dessert (as in the picture). • A’LA CARTE RESTAURANTS: 📣 You need to take a reservation via Concierge to eat in restaurant as above: 1. Ristorante Siciliano (rate: 4/5): We’ve ordered: * SOUP - minestrone soup: it was just ok. * STARTER - bruschette al pomodoro: made with fresh tomato, tasty - insalata caprese: with virgin olive oil, Caribbean sea salt and fresh basil: tasty, soft taste. - carpaccio di manzo: drizzled with virgin olive oil, fresh parmesan cheese and garnished with herb: very tasty, I would recommend this dish!🥇 * PASTA: - penne arrabbiata🌶️: with vegan red chilli hot and spicy tomato sauce: this dish was too spicy. It’s not typical to Italian kitchen. - tagiatelle frutti di mare: made with baby clams, mussels, squid, shrimp in a thick red artabiata sauce: tasty, nice, good frutti to mare sauce. * MAIN COURSES: - gourmet mushrooms risotto: this was the best dish in my opinion🥇, but you didn't feel as much intensive mushrooms taste as you should * DESSERTS: - tiramisu: VERY VERY TASTY!!!🥇 2. Dushi Sushi Club (rate: 5/5): We’ve ordered: • SOUP: - Kenchinjiru Soup: shiitake, carrot, cabbage, tofu, miso, soy sprouts: noticeable very strong fish stock, but this soup was tasty. • SUSHI: - we tool a plate with: * Philadelphia Roll: salmon, cream cheese, cucumber, * California Roll: crab, avocado & tobiko * Salmon Maki: salmon, avocado, wasabi * Origami Maki: spicy salmon, kimchi, sriracha * Cappa Maki: cucumber, carrot, avocado * Tekka Maki Roll: tuna fish * Sake Nigiri: salmon fish * Maguro Nigiri: tuna fish * Ebi Nigiri: shrimp. All were very tasty. My favourites are: all nigiris and Origami Maki - also Philadelphia Roll. Unfortunately we didn’t have space for desserts😛 They also have big selection of wines. Very nice service. 3. Tavern Seafood Restaurant (rate: 5/5) We’ve ordered: • STARTER: - mediterranean fish soup: lime sauce, fresh garden herbs: soup was very tatary but a little bit too salty. • ANTIPASTI: - Beetroot hummus - Baba ganoush - Seafood anti pasti salad All were delicious!👌🏼 • SECOND COURSE: - shrimp tempura: italian rucola, spicy garlic mayonnaise: very very good, you should try it!💥 • MAIN COURSE: - red snapper fillet: oven baked potato, asparagus, baby carrots and butternut squash sauce: this dish was just perfect! The best during our stay!🥇 - grilled Alaska salmon: sauteed begetables with garlic vutter sauce: also very tasty and fresh. • DESSERTS: - c

Super hotel. Spectacular food and bartenders who make so tasty cocktails, clean rooms. Visit of Tiffany, top concierge, how checked if stays was perfect. Yes it is... .. Didn't know this was a Curio collection hotel, what a experience!!!!