Hotel berhampiran Beeston Castle, Willington

Had a lovely 2 nights at this beautiful hotel. The room was very spacious and clean had everything we needed . Slept really well on the queen beds. All staff were friendly and helpful. Problem arose on our last evening and morning but was rectified soon after and we are very grateful. It is old so don't expect modern but it's lovely and got lots of character. We will be coming again

Lovely hotel. Perfect location for Chester, just outside in the country. Spotlessly clean with very friendly staff that could not do enough for you. Biker friendly, and a nice car park out of view of the main road. Meals were excellent and a lovely beer garden. There's a petrol station within 100 meters for refilling the bikes with a shop attached, so perfect. Will be using again.

Unfortunately our Winter Deal was not as we expected. On approaching the hotel we were impressed and looking forward to an unusual stay in an unusual venue. However, our room (107) is dated; dirty in places and needs lots of repair tbh. Uncomfortable bed and shower over bath difficult to use. Shower screen was filthy! Frayed carpet between bedroom and bathroom. Window wouldn't stay open. Once unpacked in the afternoon we took a walk around the grounds and had a drink in the Wine Cellar which was nice. Dinner, however would disappoint again! Food was good, however we had to ask for our table to be cleaned when we were sat down! Yes a dirty table....basic!! We ordered wine and one of our glasses had a chip out of the base! We ordered fried chicken and soup for starters and the soup was served with butter and no bread roll !! Pointed out to waitress and one arrived later but again a basic and unnecessary error! Breakfast was also a complete disappointment. Cold offerings were cereals + croissants and pastries + yoghurt + fresh fruit salad + sliced ham and sliced cheese. The cereal station was messy when we arrived. Should be kept on top of by staff. We were seated by the wine rack/ display and noted a layer of dust on the surfaces!! Hot offerings are to order however some are only available by paying extra!!! We have had better choices at lower star establishments than we got here!! Guests wait a while but our hot food was OK once it arrived. Guests were however congregating at the top of the stairs waiting to enter the breakfast room (you have to book a time slot for breakfast) and because of the stair lift was hard to get past. This is a Health and Safety issue!! On check out not asked if enjoyed our stay. As previous guests of Nunsmere Hall our expectations were high BUT we were very very disappointed indeed!!! There is no comparison between the two establishments!!

For the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone ”all day”, which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a ”well I wasn't there so I wouldn't know” then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.

Stayed one night at the Pheasant on a midweek break. It turned out that we arrived on the first snowy day of the year. If anything, the snow added to the already considerable charm of the old inn, nestled in a fold of the Peckforton hills. We were greeted by the hardworking and personable Alisha, who looked after us brilliantly during our stay. We were quickly checked in and directed to our room in the old barn. The room was very comfortable and wonderfully warm, which was welcome, given that the external temperatures were hovering around zero. Standards of housekeeping are impeccable at the Pheasant. The bedroom and bathroom were extremely clean and appeared to have been refurbished relatively recently. The double bed was very comfortable and sleep quality was good. Tea and coffee making facilities were provided. The bathroom was equipped with high quality toiletries. Drinks and dinner at the inn made for a highly enjoyable evening. The food is high-end gastropub and was appreciated by both of us. Breakfast the following day consisted of a wide choice of cereals and juices. There was also an extensive cooked menu. The “full English” was excellent. The stay flew by, and we were sorry to leave. It certainly won’t, however, be our last visit. This wonderful old inn offers visitors the finest traditional British hospitality. It is comfortable, informal and welcoming. The staff are outstanding. Recommended in the highest possible terms.