Hotel berhampiran Berean Baptist Church, Winnipeg

As the title would suggest, you need be aware that your car may be broken into when staying at this hotel. I always check out the hotels I stay at on TripAdvisor before booking and I did see that this was a problem, but thought never in a million years would we be the target of such a thing. Not the case. Before leaving to start our day I noticed a note slipped under our door that there was an issue with our car and to visit the front desk. It didn't even occur to me that it would be this, I thought it was because we were parked in the red area, outside the hotels green area. The manager was called when I got to the front desk and he informed me that our car was broken into. I will say, they handled the situation very well. The front desk clerk, the manager that I spoke to, the security guard that helped to tape up the window and the clean up crew that were there with garbage cans and an industrial sized shopvac all handled the situation very well. As it turns out...from what we could see there were about 6 or so other cars that were broken into. After the shock sunk in and anger and frustration surfaced, I went back to the manager to see if there was some sort of compensation that could be offered. There was, which I appreciate. If this happens to you, don't be afraid to ask. Needless to say, no matter how nice the room was or how great the lounge and lounge staff were, I'll never stay here again. I will look for a hotel with a private parking garage or at least a more secure parking situation or find an airbnb.

酒店走廊消毒水味道很重，而且也有發霉的味道，房間衛生一般，但是這酒店有個超級大的水滑梯，非常適合帶娃，停車也方便

We stayed one night on a cross country driving trip. We didn’t experience all of the facilities but the room was great, very comfortable and had a great sleep. The front desk staff were so pleasant. We had a very minor issue with the room which was looked at immediately and fixed. The manager offered us complimentary breakfast for the inconvenience which was such a nice surprise and then had 2 follow up calls from front desk checking up on us. There was a big winter storm and we decided to eat in the hotel restaurant instead of venturing out again. I almost gave this review 4 stars because the dinner was disappointing and expensive. The main courses were a bit tasteless and had to be sent back to be reheated. But I knew it might be hit and miss before we went in so I decided to stick with my original 5 stars for the great hotel staff and a great sleep.

I called a week earlier as I booked 2 rooms and requested joining rooms and late check-in. We only stayed a night, a total of 10 hours in this hotel. Did not even use their amenities as we were all tired. The customer service on the phone promised me that I will get the joining rooms when we get there, but when we came, the evening front desk guy told me that we cannot have it. First of all, he did not even tell me that I would not have the joining rooms, he just gave me the keys. It was when I asked if these are the joining rooms that I requested for when he told me no. I asked why, and after looking for explanation in his computer for over 2 minutes (I know because I saw him timing himself on his phone), he said the AC is down. I told him it was disappointing as after 14 hours of being in the road, this is just all my kids were hoping for. He just shrugged his shoulders and said ”when you come back here, look for me and I will give you your request” and said sorry. The morning when I checked out, the nice Asian front desk lady who I talked to over the phone apologized for what happened. She did not know why the guy did not give me what I requested for. She even told me that she made a note in the computer that I should have the joining rooms and their manager approved of it. I gave 3 stars just because of how the lady handled the situation and cleanliness. The front desk guy did not do his best and what we are always trained for in hospitality ”go above and beyond.” I do not want anything from this hotel, but I just wanted to let you know that they need a training for customer care. -- Oh, and no lotions provided in the bathrooms.

Meg gave my brother and I the best customer service I’ve ever seen in any hotel. He went above and beyond for us that I will be checking into the mainstay a lot more often. Good human beings like him deserve a raise. Given the touch patch we have been through and how tired we were. Words can’t explain the application for such understanding.

非常大，設施很新，交通很方便。半夜抵達的，工作人員很快速幫我辦理入住就上去睡覺了。很安靜，睡眠質量很好。推薦

This was an overnight, weekend leisure stay for a nearby event. Despite having never stayed here before, the location was very convenient and the website photos were encouraging. Booking was simple using the website and check in was pleasant. On entering the room, the temperature was noticeably hot. Uncomfortably hot. We assessed this was because of direct sunlight coming through the window so we closed the shade somewhat and beeped the temperature down on the thermostat. Due to our schedule, and not thinking it would be an issue, we left immediately and didn't advise the desk. On return later that evening, the room was still incredibly hot (~25-30C) despite the thermostat being set to 19C. We had another timeline to make but we advised the desk on leaving. We were told the room temperature was ”centrally controlled” and that it wasn't possible to change it. We were offered a change of room but this was impossible as we had to leave immediately. We were offered a fan which we accepted. On return to the room the 3rd time later that night, the temperature was ridiculously high and nearly unbearable; the vent was blowing hot. The fan was of little use as the window would not open so it simply circulated stale air. We also noticed the blinds would not fully close so early morning sunlight brought an abrupt end to an already terrible night's sleep. On check out, the person at the desk made no inquiry into the quality of our stay and we simply left the keys on the desk. I then had to call the hotel later for a copy of the receipt as one wasn't emailed. I stay in hotels 60+ nights/year and this was one of the worst for quality, value and customer service. I will not be returning.

房間乾淨，空間也不小，環境安靜，前台是華人。酒店還有酒吧可以消遣，還有免費早餐，在motel裏性價比蠻高的了。唯一的問題是中央空調屋裡沒有開關，雙床房靠外面的床又有點直吹。所以睡的不好。希望店家重視這個問題。

Hotel is difficult to get to with construction and the parking is not convenient. The area is a high crime location and it can be very uncomfortable around the area. Hotel was packed with people. We were informed many were staying because they were displaced, or coming from out of country. Which is completely fine, and only an issue for the sheer volume of people and families living long term in the building and in the small reception area. There was only 2 elevators working and one was broken for a while, there were long lines to access the elevator. Staff were obviously exhausted and mostly indifferent. There was security but the area and hotel did not feel secure. It was a very loud, cramped, hectic one night stay for us.