Hotel berhampiran Holy Family Catholic Church, Winnipeg

We had a family event planned for the weekend. This included room rentals , a private room with an amazing buffet, and all the hotel amenities. Chris Martin and all the staff including front desk staff , serving staff, and the kitchen staff made this event so memorable. We could not have asked for a more wonderful weekend. Thank you all! We will be back 😊

Big room, bright spotless bathroom, lots of hot water and the bed was very comfortable. TV & remote did not work well. Carpet was old and worn. Twice we had to order face cloths. The phone system did not work well, the ”messages” left for us did not register. Family and friends complained about the phones not working well. The restaurant not opening until 9:30 a.m. was inconvenient. The fact that at times it didn't feel very safe just outside the main door. That was unnerving. For many years we've enjoyed our stay at the Norwood but this time was disappointing.

Very clean and comfortable room with all mod cons - more spacious than most in this central location in a capital city and the price was very reasonable for all on offer. Excellent wi-fi, nice toiletries, great choice at breakfast. The staff were very helpful, organising our taxi and allowing us to stay in the room after check out time so we could freshen up before we left for the airport. The only issue we had about the stay was the noise from the street. The hotel is in an area near some fast food restaurants and bars. The first night of the stay we were awoken by someone blasting out music in the very early hours of the morning. The following morning the bin men woke us at 5am. Nothing the hotel can do about this but if you are considering this hotel and won't be out partying till the early hours yourself maybe ask for a room on a high floor facing away from the street.

The hotel is very clean and safe. Location is good if you in town for a hockey game or concert at the Canada Life Centre. Also close to the Forks, 10 minute walk. The nespresso machine in the room was a nice touch. Floor to ceiling window and very high ceilings in the room. The only thing I didn’t like was the French doors to the bathroom because there is a gap of at least an inch so I felt lacked privacy while in there. Downtown has what you’d expect of a typical downtown area in a major city. One day seen a lot of homeless and the next day none. Streets are very clean and to get in the hotel you will need a room key. The social bar on site is very good atmosphere drinks and food. I wouldn’t recommend walking anywhere alone at night downtown. There’s lots of nearby pubs and market and lots of restaurants.

酒店走廊消毒水味道很重，而且也有發霉的味道，房間衛生一般，但是這酒店有個超級大的水滑梯，非常適合帶娃，停車也方便

I booked a room at this location to have a night’s rest while driving across Canada. This hotel is conveniently located near the highway and food establishments. After a long day of driving we arrived at this hotel for the night. I found the bed had been made up; however clearly not changed. There were many hairs on the sheets and the bedspread. The gentleman working at the front desk came down to see it and immediately brought fresh linens. Changing the bed was the last thing I felt like doing after a day of driving. When I travel, I always bring cleaning wipes and do my own surface clean, especially since COVID. I was mortified to see how dirty the wipes were after wiping off the desk and counter. It was bad enough that I brought the wipes to the front desk to show the gentleman working. If it wasn’t for the apologies and pleasant demeanour of the gentleman working at the front desk I would have packed up and left. Unfortunately, someone not doing their job can reflect negatively on the whole establishment. I would highly recommend management doing regular checks. I do have to say once settled the bed was comfortable and the room was quiet. There is an odour of stale cigarette smoke, likely from people smoking outside the patio doors. All of the front staff were very pleasant. This was the first Choice Hotel that I was actually acknowledged as a Diamond member. I can’t speak about breakfast options as I was gone early. Would I stay again, no. The manager did reverse my charges for the inconvenience.

It was such a seamless experience for a short-term feeling home like stay. Val is such a gentle lady and really care for you as a special family member. You can find a home-made small piece of chocolate on your bed, enjoy the warmth of a cozy outdoor hot tub. See the photo. Feel like home is what they are trying hard every day to make you that footprint in every details that you will see in this rental property. I named it a value-for-every-penny experience that was hardly to hard from anywhere in the world, but a place to feel like home managed by 2 generous & warm-hearted women. I don’t want to write too much because probably I could not book them next time. LOL

Meg gave my brother and I the best customer service I’ve ever seen in any hotel. He went above and beyond for us that I will be checking into the mainstay a lot more often. Good human beings like him deserve a raise. Given the touch patch we have been through and how tired we were. Words can’t explain the application for such understanding.

This was an overnight, weekend leisure stay for a nearby event. Despite having never stayed here before, the location was very convenient and the website photos were encouraging. Booking was simple using the website and check in was pleasant. On entering the room, the temperature was noticeably hot. Uncomfortably hot. We assessed this was because of direct sunlight coming through the window so we closed the shade somewhat and beeped the temperature down on the thermostat. Due to our schedule, and not thinking it would be an issue, we left immediately and didn't advise the desk. On return later that evening, the room was still incredibly hot (~25-30C) despite the thermostat being set to 19C. We had another timeline to make but we advised the desk on leaving. We were told the room temperature was ”centrally controlled” and that it wasn't possible to change it. We were offered a change of room but this was impossible as we had to leave immediately. We were offered a fan which we accepted. On return to the room the 3rd time later that night, the temperature was ridiculously high and nearly unbearable; the vent was blowing hot. The fan was of little use as the window would not open so it simply circulated stale air. We also noticed the blinds would not fully close so early morning sunlight brought an abrupt end to an already terrible night's sleep. On check out, the person at the desk made no inquiry into the quality of our stay and we simply left the keys on the desk. I then had to call the hotel later for a copy of the receipt as one wasn't emailed. I stay in hotels 60+ nights/year and this was one of the worst for quality, value and customer service. I will not be returning.

I called a week earlier as I booked 2 rooms and requested joining rooms and late check-in. We only stayed a night, a total of 10 hours in this hotel. Did not even use their amenities as we were all tired. The customer service on the phone promised me that I will get the joining rooms when we get there, but when we came, the evening front desk guy told me that we cannot have it. First of all, he did not even tell me that I would not have the joining rooms, he just gave me the keys. It was when I asked if these are the joining rooms that I requested for when he told me no. I asked why, and after looking for explanation in his computer for over 2 minutes (I know because I saw him timing himself on his phone), he said the AC is down. I told him it was disappointing as after 14 hours of being in the road, this is just all my kids were hoping for. He just shrugged his shoulders and said ”when you come back here, look for me and I will give you your request” and said sorry. The morning when I checked out, the nice Asian front desk lady who I talked to over the phone apologized for what happened. She did not know why the guy did not give me what I requested for. She even told me that she made a note in the computer that I should have the joining rooms and their manager approved of it. I gave 3 stars just because of how the lady handled the situation and cleanliness. The front desk guy did not do his best and what we are always trained for in hospitality ”go above and beyond.” I do not want anything from this hotel, but I just wanted to let you know that they need a training for customer care. -- Oh, and no lotions provided in the bathrooms.