Hotel berhampiran Reenders Square, Winnipeg

Very clean, personable staff from Housekeeping to Maintenance to Booking/Courtesy Desk. I’m so impressed with this hotel that I recommend the staff get a raise or at least a nice perk of some kind. I have never stayed in a better hotel. I cannot rave about it enough. Everyone is so kind, helpful and smiling. We stayed in a room with a kitchenette but had food that needed the oven. Teresa even heated up our chicken! It’s too bad we live so far away as this would be the perfect place to stay on a regular basis. Kudos to all!

The hotel is very clean and safe. Location is good if you in town for a hockey game or concert at the Canada Life Centre. Also close to the Forks, 10 minute walk. The nespresso machine in the room was a nice touch. Floor to ceiling window and very high ceilings in the room. The only thing I didn’t like was the French doors to the bathroom because there is a gap of at least an inch so I felt lacked privacy while in there. Downtown has what you’d expect of a typical downtown area in a major city. One day seen a lot of homeless and the next day none. Streets are very clean and to get in the hotel you will need a room key. The social bar on site is very good atmosphere drinks and food. I wouldn’t recommend walking anywhere alone at night downtown. There’s lots of nearby pubs and market and lots of restaurants.

This is no place for elderly, females or families. If you want cheap, stay here. It is very inexpensive and the rooms and staff are nice (ask for ”medical discount”). BUT.. If you are elderly, female or a family please find a better place. We were accosted and threatened by a large young man with scars on his face because I asked him to wait for the next elevator (there was a limit of two people in the elevator at a time due to social distancing and my elderly mom was with me), but he pushed in anyway. With no mask on either.. We had to exit the elevator and wait for another. He looked at me and said ”What? You got a problem? What's your problem!?” He said the same thing to me in the lobby as we came out of the next elevator. I was very afraid. I saw him going back and forth from the hotel many times visiting vehicles in the parking lot. I am convinced he was selling drugs out of his hotel room. But that wasn't the only thing.. As soon as the sun went down gangs of very loud motorcycles began racing up and down the streets in front of the hotel. It seemed like it was some kind of circuit. Then cars would race. All this was punctuated all night long with sirens. One night we heard loud gunshots. It seemed like the police abandoned the downtown area at sunset - just like a movie where the gangs took over the city at night. We were freaked out. If you're a gangster or a gang-banger this place would be ideal, but it's definitely not for a regular person, females, elderly folk or family. We never felt safe and despite our concerns the staff never helped us feel any safer. They never enforced their mask rules or social distancing rules. I think they were just as afraid of the riffraff in the hotel as we were. We will NEVER stay there again. It's simply not worth the risk.

酒店走廊消毒水味道很重，而且也有發霉的味道，房間衛生一般，但是這酒店有個超級大的水滑梯，非常適合帶娃，停車也方便

Hotel is difficult to get to with construction and the parking is not convenient. The area is a high crime location and it can be very uncomfortable around the area. Hotel was packed with people. We were informed many were staying because they were displaced, or coming from out of country. Which is completely fine, and only an issue for the sheer volume of people and families living long term in the building and in the small reception area. There was only 2 elevators working and one was broken for a while, there were long lines to access the elevator. Staff were obviously exhausted and mostly indifferent. There was security but the area and hotel did not feel secure. It was a very loud, cramped, hectic one night stay for us.

非常大，設施很新，交通很方便。半夜抵達的，工作人員很快速幫我辦理入住就上去睡覺了。很安靜，睡眠質量很好。推薦

I called a week earlier as I booked 2 rooms and requested joining rooms and late check-in. We only stayed a night, a total of 10 hours in this hotel. Did not even use their amenities as we were all tired. The customer service on the phone promised me that I will get the joining rooms when we get there, but when we came, the evening front desk guy told me that we cannot have it. First of all, he did not even tell me that I would not have the joining rooms, he just gave me the keys. It was when I asked if these are the joining rooms that I requested for when he told me no. I asked why, and after looking for explanation in his computer for over 2 minutes (I know because I saw him timing himself on his phone), he said the AC is down. I told him it was disappointing as after 14 hours of being in the road, this is just all my kids were hoping for. He just shrugged his shoulders and said ”when you come back here, look for me and I will give you your request” and said sorry. The morning when I checked out, the nice Asian front desk lady who I talked to over the phone apologized for what happened. She did not know why the guy did not give me what I requested for. She even told me that she made a note in the computer that I should have the joining rooms and their manager approved of it. I gave 3 stars just because of how the lady handled the situation and cleanliness. The front desk guy did not do his best and what we are always trained for in hospitality ”go above and beyond.” I do not want anything from this hotel, but I just wanted to let you know that they need a training for customer care. -- Oh, and no lotions provided in the bathrooms.

Fantastic location? City bus stops right outside which could take you downtown Winnipeg for a shopping, or to restaurants. About 25 steps to the Winnipeg airport. Could not be a better location for travelers.

This was an overnight, weekend leisure stay for a nearby event. Despite having never stayed here before, the location was very convenient and the website photos were encouraging. Booking was simple using the website and check in was pleasant. On entering the room, the temperature was noticeably hot. Uncomfortably hot. We assessed this was because of direct sunlight coming through the window so we closed the shade somewhat and beeped the temperature down on the thermostat. Due to our schedule, and not thinking it would be an issue, we left immediately and didn't advise the desk. On return later that evening, the room was still incredibly hot (~25-30C) despite the thermostat being set to 19C. We had another timeline to make but we advised the desk on leaving. We were told the room temperature was ”centrally controlled” and that it wasn't possible to change it. We were offered a change of room but this was impossible as we had to leave immediately. We were offered a fan which we accepted. On return to the room the 3rd time later that night, the temperature was ridiculously high and nearly unbearable; the vent was blowing hot. The fan was of little use as the window would not open so it simply circulated stale air. We also noticed the blinds would not fully close so early morning sunlight brought an abrupt end to an already terrible night's sleep. On check out, the person at the desk made no inquiry into the quality of our stay and we simply left the keys on the desk. I then had to call the hotel later for a copy of the receipt as one wasn't emailed. I stay in hotels 60+ nights/year and this was one of the worst for quality, value and customer service. I will not be returning.

Hotel is outdated but seemed clean. Stayed the night and in the morning found bed bugs in the bed. Told the front desk, they didn't seem concerned. The staff just offered a free breakfast for a terrible experience.