Hotel berhampiran SmartCentres Winnipeg, Winnipeg

Fantastic location? City bus stops right outside which could take you downtown Winnipeg for a shopping, or to restaurants. About 25 steps to the Winnipeg airport. Could not be a better location for travelers.

Meg gave my brother and I the best customer service I’ve ever seen in any hotel. He went above and beyond for us that I will be checking into the mainstay a lot more often. Good human beings like him deserve a raise. Given the touch patch we have been through and how tired we were. Words can’t explain the application for such understanding.

I called a week earlier as I booked 2 rooms and requested joining rooms and late check-in. We only stayed a night, a total of 10 hours in this hotel. Did not even use their amenities as we were all tired. The customer service on the phone promised me that I will get the joining rooms when we get there, but when we came, the evening front desk guy told me that we cannot have it. First of all, he did not even tell me that I would not have the joining rooms, he just gave me the keys. It was when I asked if these are the joining rooms that I requested for when he told me no. I asked why, and after looking for explanation in his computer for over 2 minutes (I know because I saw him timing himself on his phone), he said the AC is down. I told him it was disappointing as after 14 hours of being in the road, this is just all my kids were hoping for. He just shrugged his shoulders and said ”when you come back here, look for me and I will give you your request” and said sorry. The morning when I checked out, the nice Asian front desk lady who I talked to over the phone apologized for what happened. She did not know why the guy did not give me what I requested for. She even told me that she made a note in the computer that I should have the joining rooms and their manager approved of it. I gave 3 stars just because of how the lady handled the situation and cleanliness. The front desk guy did not do his best and what we are always trained for in hospitality ”go above and beyond.” I do not want anything from this hotel, but I just wanted to let you know that they need a training for customer care. -- Oh, and no lotions provided in the bathrooms.

Hotel is difficult to get to with construction and the parking is not convenient. The area is a high crime location and it can be very uncomfortable around the area. Hotel was packed with people. We were informed many were staying because they were displaced, or coming from out of country. Which is completely fine, and only an issue for the sheer volume of people and families living long term in the building and in the small reception area. There was only 2 elevators working and one was broken for a while, there were long lines to access the elevator. Staff were obviously exhausted and mostly indifferent. There was security but the area and hotel did not feel secure. It was a very loud, cramped, hectic one night stay for us.

We spent two midweek nights here. This lovely downtown hotel was built in 1913, and has a beautiful early 20c lobby. If you stay in an historic hotel, you have to understand that some things will not be as good as staying at a modern hotel. For example, bedrooms and bathrooms will often be smaller, there may not be a pool, etc. But for us, being a part of history is enjoyable, and we've stayed in many hotels with an historic background. We found the Fort Garry to be a lovely place---the historic vibe is definitely there. The hotel's location is great---you can walk to the riverside Forks Historic District, with its famous market, museums, etc. And the hotel is only a block from the historic railroad station. Yes, our room was a bit small, but the bed was comfortable. We asked for a room with a good view, and got one on the 5th floor with a nice view of the railroad station and garden areas nearby. The staff here were exceedingly friendly, from the front desk staff to the restaurant servers. For example, our breakfast server from the previous day made a special effort to come over and talk to us the next day, even though she was not our server that day. Really good effort to make you feel comfortable! The hotel has a very nice fitness room, but no pool (you can pay for pool privileges at an adjacent building). The beautiful hotel restaurant (Oval Room) also reeks of history. We had breakfast there two times and dessert (not dinner) once. It's highly rated, and the food was very good. Parking here can be an issue. You can self-park on a fairly small one floor lot on the hotel's first floor, or down below in a basement garage. The first floor lot often fills up with patrons of the restaurant or business functions, but the basement lot was never full, and we used that one on both nights of our stay. Just note that the basement garage has no elevator. Overall, we had a delightful stay at the Fort Garry.

Comfortable, relaxing atmosphere. The meeting rooms were modern, large TV for viewing presentations rather than using a projector. The bed was comfortable, large rooms with shower and tub. The only thing is there are not many restaurants near by, just the one downstairs and the old spaghetti factory across the street.

I booked a room at this location to have a night’s rest while driving across Canada. This hotel is conveniently located near the highway and food establishments. After a long day of driving we arrived at this hotel for the night. I found the bed had been made up; however clearly not changed. There were many hairs on the sheets and the bedspread. The gentleman working at the front desk came down to see it and immediately brought fresh linens. Changing the bed was the last thing I felt like doing after a day of driving. When I travel, I always bring cleaning wipes and do my own surface clean, especially since COVID. I was mortified to see how dirty the wipes were after wiping off the desk and counter. It was bad enough that I brought the wipes to the front desk to show the gentleman working. If it wasn’t for the apologies and pleasant demeanour of the gentleman working at the front desk I would have packed up and left. Unfortunately, someone not doing their job can reflect negatively on the whole establishment. I would highly recommend management doing regular checks. I do have to say once settled the bed was comfortable and the room was quiet. There is an odour of stale cigarette smoke, likely from people smoking outside the patio doors. All of the front staff were very pleasant. This was the first Choice Hotel that I was actually acknowledged as a Diamond member. I can’t speak about breakfast options as I was gone early. Would I stay again, no. The manager did reverse my charges for the inconvenience.

It is a cool place to be.

Very clean, personable staff from Housekeeping to Maintenance to Booking/Courtesy Desk. I’m so impressed with this hotel that I recommend the staff get a raise or at least a nice perk of some kind. I have never stayed in a better hotel. I cannot rave about it enough. Everyone is so kind, helpful and smiling. We stayed in a room with a kitchenette but had food that needed the oven. Teresa even heated up our chicken! It’s too bad we live so far away as this would be the perfect place to stay on a regular basis. Kudos to all!

Tempat letak kereta percuma, memandu pada waktu malam terasa jauh dari bandar.