Hotel berhampiran The Mall-Plaza, Winnipeg

非常大，設施很新，交通很方便。半夜抵達的，工作人員很快速幫我辦理入住就上去睡覺了。很安靜，睡眠質量很好。推薦

I called a week earlier as I booked 2 rooms and requested joining rooms and late check-in. We only stayed a night, a total of 10 hours in this hotel. Did not even use their amenities as we were all tired. The customer service on the phone promised me that I will get the joining rooms when we get there, but when we came, the evening front desk guy told me that we cannot have it. First of all, he did not even tell me that I would not have the joining rooms, he just gave me the keys. It was when I asked if these are the joining rooms that I requested for when he told me no. I asked why, and after looking for explanation in his computer for over 2 minutes (I know because I saw him timing himself on his phone), he said the AC is down. I told him it was disappointing as after 14 hours of being in the road, this is just all my kids were hoping for. He just shrugged his shoulders and said ”when you come back here, look for me and I will give you your request” and said sorry. The morning when I checked out, the nice Asian front desk lady who I talked to over the phone apologized for what happened. She did not know why the guy did not give me what I requested for. She even told me that she made a note in the computer that I should have the joining rooms and their manager approved of it. I gave 3 stars just because of how the lady handled the situation and cleanliness. The front desk guy did not do his best and what we are always trained for in hospitality ”go above and beyond.” I do not want anything from this hotel, but I just wanted to let you know that they need a training for customer care. -- Oh, and no lotions provided in the bathrooms.

We stayed one night on a cross country driving trip. We didn’t experience all of the facilities but the room was great, very comfortable and had a great sleep. The front desk staff were so pleasant. We had a very minor issue with the room which was looked at immediately and fixed. The manager offered us complimentary breakfast for the inconvenience which was such a nice surprise and then had 2 follow up calls from front desk checking up on us. There was a big winter storm and we decided to eat in the hotel restaurant instead of venturing out again. I almost gave this review 4 stars because the dinner was disappointing and expensive. The main courses were a bit tasteless and had to be sent back to be reheated. But I knew it might be hit and miss before we went in so I decided to stick with my original 5 stars for the great hotel staff and a great sleep.

Hotel is difficult to get to with construction and the parking is not convenient. The area is a high crime location and it can be very uncomfortable around the area. Hotel was packed with people. We were informed many were staying because they were displaced, or coming from out of country. Which is completely fine, and only an issue for the sheer volume of people and families living long term in the building and in the small reception area. There was only 2 elevators working and one was broken for a while, there were long lines to access the elevator. Staff were obviously exhausted and mostly indifferent. There was security but the area and hotel did not feel secure. It was a very loud, cramped, hectic one night stay for us.

房間乾淨，空間也不小，環境安靜，前台是華人。酒店還有酒吧可以消遣，還有免費早餐，在motel裏性價比蠻高的了。唯一的問題是中央空調屋裡沒有開關，雙床房靠外面的床又有點直吹。所以睡的不好。希望店家重視這個問題。

Fantastic location? City bus stops right outside which could take you downtown Winnipeg for a shopping, or to restaurants. About 25 steps to the Winnipeg airport. Could not be a better location for travelers.

It is a cool place to be.

Nikmati penginapan yang tenang dan santai di Holiday Inn - Airport West! Perkhidmatan yang mengalu-alukan dan mesra, bilik yang luas dan bersih, cadar sutera di atas katil king, dan kemudahan yang sangat baik di dalam bilik. Walaupun pandemik, kami dapat menggunakan kumpulan - proses pendaftaran yang cekap dan adil memberi kami masa 1 jam/hari (mungkin lebih). Sarapan kontinental tidak disertakan, tetapi lokasinya sangat baik dan kami boleh berjalan di seberang jalan dengan mudah untuk sushi & teh buih, piza, stik dan banyak lagi! Juga Kedai Ubat Pembeli dan Kedai Arak betul-betul di seberang jalan. Dan, jika anda ingin bersenam, hotel ini adalah berdekatan dengan Taman & Zoo Assiniboine yang indah!

Tempat letak kereta percuma, memandu pada waktu malam terasa jauh dari bandar.

I booked a room at this location to have a night’s rest while driving across Canada. This hotel is conveniently located near the highway and food establishments. After a long day of driving we arrived at this hotel for the night. I found the bed had been made up; however clearly not changed. There were many hairs on the sheets and the bedspread. The gentleman working at the front desk came down to see it and immediately brought fresh linens. Changing the bed was the last thing I felt like doing after a day of driving. When I travel, I always bring cleaning wipes and do my own surface clean, especially since COVID. I was mortified to see how dirty the wipes were after wiping off the desk and counter. It was bad enough that I brought the wipes to the front desk to show the gentleman working. If it wasn’t for the apologies and pleasant demeanour of the gentleman working at the front desk I would have packed up and left. Unfortunately, someone not doing their job can reflect negatively on the whole establishment. I would highly recommend management doing regular checks. I do have to say once settled the bed was comfortable and the room was quiet. There is an odour of stale cigarette smoke, likely from people smoking outside the patio doors. All of the front staff were very pleasant. This was the first Choice Hotel that I was actually acknowledged as a Diamond member. I can’t speak about breakfast options as I was gone early. Would I stay again, no. The manager did reverse my charges for the inconvenience.