Hotel berhampiran Roche Court New Art Centre, Winterslow

To be honest I don't know where to start, I had a business venture by the hotel and when I was looking for somewhere to book for the week I came across this place, advertised as a 4star, top notch spa hotel... looking at the website I thought wow... looks amazing.... so reluctantly paying £165 a night for bed and breakfast I went for it, I was excited, I dont stay out often. I arrived at the hotel and was somewhat a little deflated instantly to see that it was looking rather tired and they had building works going on, well that was not advertised.... oh well no worries sometimes things happen. I go to check in and the instantly I'm asked if I have a car in the car park, I mean well sure I do, most travelers have a car when staying in a hotel for a week..... OK well that will be a further £28.... Wait what? So now I'm paying to park in the tiniest carpark just so I can sleep in a ”luxury hotel” So again i pay it I don't have time to faf around now. I get my room key and of I go ready to settle in and start some relaxation, my room well run downs an understatement, the window was smashed, the light did not work and then to top it of when I went to go to bed at 2300 the door would not lock! Fantastic! I wedge a chair against the door, I'll deal with that tomorrow! So Tuesday AM I approach the reception and report the door being broken to which I'm told they will look at it and get it sorted, ok brilliant. I head to breakfast where I'm promptly asked for my room number, I give this over to be told you're not on the list have you paid.... erm yes and infact I have my invoice on me, oh OK then yes you can eat.... well thankyou I feel so privileged.... So lunchtime approaches and I decide to check with reception to see if my room is fixed.... the lady on the desk politely informed me that it could not be fixed and I quote her words ”it's OK though as you have the only key to get in there” Wait What, I'm a young female traveler travelling alone and you want me to sleep alone in a room I can't lock, erm NO. I promptly respond that I am not happy with this and hate to point out that if I'm the only one with a key how the hell did the cleaners get in! So I am given another room, I frantically, as I'm running out of lunch time hours, run up stairs, grab my belongings and head to room number 2! I go in and of course the first thing I check is... Does the door lock..... NO, I mean seriously. So back to reception I go, I'm now out of time hours and have lost all my lunch, I inform them that room does not lock either and I will be back after I finish work. Work finishes and I head to the reception and I'm given yet another room! So I head to room 3 settled in, completed some work and decided to get a bath as I suffer with a bad back, now having moved my stuff 3 times I required it... I go to run a bath, guess what there is no plug.... so I head to reception and ask for a plug, no problem we'll bring one down, amazing! So plug arrives and it does not fit, I re

Lovely quaint old building, with plenty of character in the heart of Salisbury. Friendly & very polite & helpful staff. The available menu had a reasonable choice but could have had a slightly more imaginative selection. The Fish (haddock) & Chips was one of the best ever. Desserts lacked choice. The room we had was as ok as could be expected for the reasonable rate offered. Attention to detail of the bathroom could be improved. Otherwise good value for what we paid.

Great location. Staff treated us like a family during our entire stay. Kitchen staff are very cautious about food allergies and made accommodations. Highly recommended.

The manager was helpful and friendly l. He booked taxis for work and saved my food in the fridge for next day. Neat and warm place , very authentic and serene atmosphere in surroundings Worth the stay for a memorable experience .

El único inconveniente es que hay que subir y bajar maletas por unas escaleras muy estrechas para llegar a la habitación. Pero me encantó