Premier Inn Woking Town Centre

Upgraded facilities are great! Perfect for a good night sleep.

They messed up my booking and I did not get the connecting rooms they agreed to over the phone. I had to wait for at least 10 people checking in after me -before they got back to me as I waited for them to rectify their booking mistake- which they could not. I paid for the food deal but they were not aware of that either and wanted to charge me again for dinner. I was asked about 6 times what room I was in as if they were trying to make sure the food I ate with my children was included. The food was kind of ok- but there was no milk for for cereal, no decaf in the hot drinks machine - that was out of service on the second morning and no pastries even though we were meant to be having a 'continental' breakfast. The fruit was clearly defrosted red berries and just slopped in a bowl and no yogurt! The 'nacho's' were cheap dry tortilla crisps with a bit of plastic squeezy artificial cheese over the top- no salsa, guacamole or anything else as advertised. The shower was good and hot but not sure if it was worth the hundreds of pounds I paid for the experience. I would not recommend staying here unless you have no choice.

Room appeared dirty with scuff marks on the walls. Some walls had dents in them as if they’d been punched or had something thrown at them. Paint was also peeling from the ceiling. Bathroom didn’t have any toilet paper in the dispenser. Check-in staff at night were quite rude and tried to give us the keys for someone else’s room (all the paper cards holding the room keys had names written on them). Shower didn’t have much pressure but we put that down to being on the 8th floor. Bed was at least comfortable so we had a decent nights sleep.