Hotel berhampiran Howard Palmer Gardens, Wokingham

I had to step on a small cockroach in the bathroom of my room. The toilet seat was loose and slid off the loo when I sat on it. I fixed it, which was unpleasant but fairly easy. Next day after the room had been cleaned, it was broken again. Clearly the cleaner knows but they don't bother to fix it. Everything seems a bit too much trouble for the staff. Do you have any crisps? No Sir, laughing gently to himself, we sold out. Next day? Same response. The nights I stayed coincided with two large functions. One looked like a company party, the second was a wedding. Consequently, there was no furniture in most of the public places. The bar had eight chairs available for all the guests in the hotel who were not part of the function. Two lagers on draught. One ran out. Wasn't replaced - again, the gently laughing man seemed to think that was a risible request. Breakfast - the less said the better. The food was okay but the problem was the quantity. There was a bowl or grilled tomatoes, some scrambled eggs and three hash browns in bowls, on a buffet. About six hungry people hovering around, waiting for resupply. After five minutes, a few sausages come out. Five minutes later, some bacon. So people load up and leave. Now there are no hash browns, no sausages, no bacon, no mushrooms, no bacon. Five minutes later some hash browns arrives. Seemingly impossible to serve yourself a full breakfast from the buffet if you don't want to wait for 30 minutes. The staff all look 16 years old and have no clue what to do - it doesn't feel fair complaining to them. It's the kitchen that can't keep up. You walk in the hotel and the whole place doesn't smell right - damp, weird, unclean.

Really lovely, central hotel, set back from the main road. Quiet, spotlessly clean and the room was warm and cosy, with nice decor. Home away from home. Didn’t use hotel amenities, bar room service. From what I saw, it was of high standard. Would highly recommend a stay here.

After years supplying entertainment at this lovely local Berkshire venue for weddings & events it was nice to be guests (and a witness!) at my friend Marelise & Gerrard’s wedding here in spring. It was a perfect day in lovely surroundings, so relaxing and inviting; a special day with happy memories. The ceremony was lovely , the registrar made it feel personal we even shed a few tears. The bar man should get a mention for putting up with our banter & joining in! The staff were friendly and helpful. The dining room is amazing it has a formality but felt intimate at the same time and the afternoon tea was truly delightful and plentiful, you could’nt ask for more. The wedding brought family & friends together. We also made new friends from the celebration that day. It’s made me more proud to be a long-standing supplier of this venue! We’re looking forward to all the Christmas parties!

We stayed at the Great House to celebrate a wedding anniversary and overall the hotel didn't disappoint. Check in was easy and our room was ready earlier than expected which is always a bonus. Our room was beautifully decorated with lovely touches such as pots of sweets, free water and some lovely classic touches such as the old phone. We had a river view room which is a bit of a stretch as you have to see over some rooftop vents to see it but that cant be helped and was very nice. The room was absolutely spotless and the bathroom in particular is very high spec which you would expect in a boutique hotel like this. The bathroom was incredibly hot but not a problem at all and a fan had been provided if it was or if the main room became too hot. We were woken up by a fire alarm which went on for about 15 seconds at about 9am and certainly was a bit of a shock and incredibly loud (which is a good thing in an alarm!) but wasn't ideal. The staff didn't mention anything but an apology would have been nice but we didn't raise it so maybe they weren't aware of the problem. The only other problem which we did raise was the service in the Coppa Club which is where breakfast is served. We ate there twice during our stay and both times encountered issues with service. We wouldn't have returned but felt obliged as Breakfast was included. Considering how lovely the hotel is and the service provided is superb it is a shame it is slightly tarnished by the next door restaurant. Overall would definitely recommend staying here and certainly didn't see any of the parties that some people complain about. Hopefully will be back soon.

This stay was great , good food, clean room , quiet on a night, comfy bed, the thing that makes this place is the customer service, particular thanks to Aurora-superb stay thank you !

Lovely place to stop by, although our toilet handle was coming loose so panicked a few times thinking I was locked it. Would still recommend.

There was a mix up with the description of the hotel amenities in the app....the travelodge visited did not have a bar/restaurant also the hotel had not gone through modernisation renovations so lack of USB and mains ports

Far better than expected , lovely apartment , bedroom, lounge , kitchen and bathroom with bsth and overhead shower everything you need . Clean fresh bedding and towels .Lovely welcoming staff .Will definitely return