Ulasan Novotel Sydney International Airport

Jawapan daripada Pihak Penginapan: Good Morning,Thank you for your wonderful feedback and for choosing to stay with us at Novotel Sydney International Airport. We are delighted to hear that you found our staff to be professional and helpful, as well as enjoyed our hotel amenities including the pool.It's fantastic that our convenient location close to the international airport, supermarkets within walking distance, and the nearby park and river added to the convenience and enjoyment of your stay. We understand the importance of a comfortable night's rest before an early morning flight, and we are pleased that we could provide you with a perfect experience for this purpose.We truly appreciate your kind words and recommendation, and we look forward to welcoming you back for another excellent stay whenever your travels bring you to Sydney.Warm regards,Guest Relations TeamNovotel Sydney International Airport.

Jawapan daripada Pihak Penginapan: Good Morning,Thank you for taking the time to provide detailed feedback on your recent stay at Novotel Sydney International Airport. We appreciate your positive comments about our impressive lobby, nice restaurant and bar, and the politeness and efficiency of our front desk staff.We sincerely apologize for the issues you experienced with the soundproofing and the window seals in your room. We understand how important a quiet and comfortable room is for a restful stay, and we regret that we fell short in this regard. Please be assured that we will address these concerns with our maintenance team to improve the quality of our rooms.We are pleased to hear that you found the bedding comfortable and appreciated the amenities and TV size. However, we also acknowledge your feedback regarding the cramped bathroom, and we will look into ways to enhance this aspect of our accommodations.Your feedback is invaluable in helping us improve our services, and we hope you will consider giving us another chance to provide you with a better experience in the future.Warm regards,Guest Relations TeamNovotel Sydney International Airport.

Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your feedback and for staying with us at Novotel Sydney International Airport. We appreciate your insights regarding the facility.We value your feedback and hope to have the pleasure of welcoming you back in the futureKind RegardsGuest RelationsNovotel Sydney Airport

Jawapan daripada Pihak Penginapan: Dear Irwin,Thank you for sharing your detailed feedback following your recent stay at Novotel Sydney International Airport.We are pleased to hear that our convenient location and proximity to the airport made your stay more manageable, especially for your early-morning flight. Your comments about the ease of access and the nearby amenities like Woolworths are appreciated, and we regret any inconvenience you experienced with the footpath directions.We are also glad to hear that you found our staff to be friendly and accommodating. Your feedback regarding the room condition is duly noted, and we continuously strive to improve our facilities to enhance our guests' comfort.Thank you once again for your review, and we hope to have the pleasure of welcoming you back for another positive experience in the future.Warm regards,Guest Relations TeamNovotel Sydney International Airport.

Jawapan daripada Pihak Penginapan: Dear TanI want to extend my sincerest apologies for the inconvenience you faced during your recent stay with us. Your feedback about the lack of attention and courtesy from our front desk staff, particularly concerning your room cleaning request and shuttle service, is deeply concerning to us. Please be assured that we have taken your comments about our staff members' behavior seriously and have addressed the matter accordingly. Additionally, we want to clarify that the housekeeping was unable to service your room due to the "do not disturb" card displayed on the door. Regarding the shuttle bus service, we apologize for any confusion or inconvenience caused by the timing of the departure. It's important to note that our airport shuttle service is provided by an external provider, and while we endeavor to coordinate with them effectively, there may be occasional discrepancies in timing. We understand the frustration of missing the shuttle despite pre-booking and sincerely regret any inconvenience this may have caused. We genuinely appreciate you taking the time to bring these concerns to our attention. We look forward to the opportunity to welcome you back to Sydney in the near future.Kind regards Ranga W Saranga Walimuni Rooms Division Manager

Jawapan daripada Pihak Penginapan: Dear Johnny,Thank you for choosing Novotel Sydney International Airport for your recent transit stay and for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be beautiful and comfortable, making it an ideal choice for your overnight accommodation.At Novotel Sydney International Airport, we strive to provide a seamless and relaxing experience for our guests, especially those traveling through. Your positive comments reassure us that we are meeting our goal of delivering excellent service and comfort.We look forward to welcoming you back on your next transit journey through Sydney. Should you require any assistance or have any special requests, please do not hesitate to contact us directly.Warm regards,Guest Relations TeamNovotel Sydney International Airport.

Jawapan daripada Pihak Penginapan: Thank you for your feedback and we have passed this feedback onto our team to assist with improvements with our products and services.If there is anything further that we can assist you with, please reach out to us at the hotel.Kind RegardsGuest RelationsNovotel Sydney Airport