Hotel berhampiran Holy Family Catholic Church, Woluwe-Saint-Lambert

Definitely not a 5 star hotel, and not at all a 5 star breakfast… If you book this hotel, do yourself a favor and avoid the breakfast buffet. It’s boring, and if you’re not the first ones to eat, you can expect a half-empty buffet and have to ask the staff for things to be filled. Simple things as water weren’t getting refilled. Regarding the rooms, they were ok and big. Besides 2 month old soda in the minibar… Also the bar is never open. We asked two days in a row at different times of the day and still couldn’t get anything from the bar. This hotel is not worth the price

Our flight was canceled and the system used by Brussels air sent us to an overbooked hotel. We were then sent to the Pentahotel where Andrew took excellent care of us. He was efficient in checking a large group in and moved breakfast for us. Then he made sure we had a ride to the airport since the taxi system was overwhelmed as well

Je tiens ici à manifester mon mécontentement et mon agacement après avoir séjourné dans votre hôtel. A la fin de notre séjour, ma femme s'est présentée seule à l'accueil pour les formalités de sortie. Votre réceptionniste assiste derrière son ordinateur en arrière du poste de réception, n'a pas daigné se lever et venir au poste de réception, en face de ma femme, comme j'estime que cela devrait se faire, encore plus dans un établissement comme le vôtre 4 étoiles et qui revendique d'attacher une grande importance à l'accueil client. J'estime que votre réceptionniste, voyant une cliente se présenter à l'accueil, aurait dû spontanément par respect et courtoisie envers le client, stopper son activité sur son ordinateur, se présenter en face de ma femme, lui demander si tout s'est bien dérouler lors du séjour, etc etc...lui dire merci, aurevoir et pourquoi pas ”à bientôt”...bref le genre d'accueil qui fait plaisir et donne envie aux clients de revenir... Non, elle est restée occupée sur son ordinateur, regardant à peine, et levant à peine la tête vers ma femme, pour lui indiquer sur un air tout aussi méprisant de déposer la carte dans une boite sur le poste de réception et elle a continué à travailler sur son ordinateur. Ma femme n'a pas du tout apprécié, mais elle a choisi de ne rien dire. Pour m'attendre, ma femme s'est assise dans la salle d'attente, en face de l'accueil. Des clients blancs parlant français se sont présentés à l'accueil pour les mêmes formalités de sortie ma femme est restée bouche bée, choquée, lorsqu'elle a vu cette fois votre réceptionniste se lever immédiatement, grand sourire, venir au poste de réception face au clients français, leur parler avec courtoisie et accomplir chaleureusement les formalités avec eux. A mon arrivée, ma femme très agacée, de ce traitement ”2 poids, 2 mesures” m'a raconté ce qu'elle a subi. Je me suis empressé alors d'aller expliquer la situation à votre réceptionniste. Elle m'a montré une boite en m'expliquant que la procédure est ainsi, que les clients déposent la carte dans cette boite lors de leur départ. Dans ce cas, comment expliquer cette différence criante d'attitude et de traitement de votre réceptionniste entre ma femme et envers les autres clients ”blancs” ? Je dis ”blancs” car ma femme est d'origine arabe et moi-même je suis d'origine africaine. Déja lors de mon checkin, une autre réceptionniste m'avait déjà accueilli assez froidement. La même qui lorsque je me suis présenté à l'accueil le soir, pour lui demander des informations sur le parking, elle aussi est resté derrière son ordinateur, me regardant à peine, et avec cette même attitude dédaigneuse. Si vous pensez que nous en rajoutons, je vous invite à visionner vos caméras, vous observerez très certainement notamment les scènes que nous évoquons de différence de traitement envers ma femme. Je qualifie la différence de traitement de votre réceptionniste envers ma femme de comportement ”raciste”, d'autant que j'ai moi même subi

In my experience hotels such as the Holiday Inn Airport Brussels are few and far between. They were prompt, efficient, had answers to all our questions, and catered to our whims. The lobby/main floor caters to the comforts of their guests with a lounge area, bar area, restaurant area, and an outdoor area. The breakfast and dinner was superb (I had the salmon for dinner). Perhaps an improvement could be made to the three slight level differences in the room as it would be safer for those who are a bit wobbly on their feet.

This hotel was booked as part of the Belgium grand Prix package through ledger. Upon arrival we were very disappointed to find no hot food available after a very long trip, especially as we had read there was lasagne, pasta's,hot dogs and pizzas available but we were told on the Friday that pizzas would be available on the Saturday night. The room was spotlessly clean and the bed very comfortable but again we were very disappointed as there was no tea/coffee facilities,not even a kettle. Only 4 hangers in the room and no drawers,we managed for a weekend but for a longer stay it would be unsuitable. Breakfast was adequate although there was only 1 4slice toaster on site and the queues were awful. That said the ladies filling up the food were very polite and sociable unlike the 2 bar men over the 2 nights, especially Sunday the 1 working then was very rude. Also looking at a review left from somebody who was obviously staying the same time as ourselves,it was stated that a beer was 7euro,so I am now wondering why I was charged 20euro for 2 beers and a lemonade 🤔. Unless you have a car you will need to eat out for your evening meal as it really is very poor at the hotel with only pizza hut within walking distance.

We had a room to the back that was well lit and quiet. Otherwise the room and other areas are in need of some maintenance. Parking in the hotel is a plus.

It is not your standard ibis styles - this used to be a different hotel, and albeit it has been taken over by Accor Group, the traces of former décor are omnipresent. The room was rather tired, albeit very clean. The bed was good, we slept well, The breakfast was included, however, I would say it wasn't the best breakfast compared to other ibis styles hotels we've have experience staying at. All in all, if you're looking to spend a night and get going, this could be a good option. For a luxury/experience Brussels I would suggest staying elsewhere.

Just come home from a short two night stay at the hotel and everything was positive. Reception was down a few steps but there's a lift down for anyone who struggles with step. Check in was smooth and took less than 2 minutes . The room was very nice two single beds spaced quite close but if you are staying with friends or family this isn't an issue. Bathroom was clean and large with a bath and shower shower gel and shampoo was supplied attached to the wall in the shower. Free water daily stocked into the room fridge and also free coffee for the coffee machine. The later check out of 12 was a bonus and the hotel are happy to store luggage should you be on an evening flight. The hotel has a nice bar and all staff are friendly . The only issue would be because its such a large hotel the lifts are always busy we had to walk down the stairs from the 10th floor a few times which is a lot of steps so anyone on a higher floor just be warned if you aren't too good at walking. The area around the hotel is pretty nice a bit like a business district but venture a few streets behind and it gets a bit grim and becomes a bit more shady just a warning to have your wits about you if going that way .

Booked this to catch my flight for the next morning, nothing less than what was expected, clean room, friendly staffs and most importantly free transport to and from airport, will consider this hotel again for convenience.