Hotel berhampiran College of the Holy Cross, Worcester

Hari ini selesa. Kakitangan sangat sopan dan bagus. Tempat itu sangat bersih dan lokasinya sempurna. Banyak restoran hebat di sekitar dengan makanan yang hebat. Lokasi yang mudah untuk dilalui adalah di pusat bandar. Semuanya mudah untuk dicapai.

I stayed here for a night while in town on business, and had an overall pleasant stay. This was my second time staying at a Homewood Inn & Suites (albeit a different location), and so far my experience with this chain has been very positive. Like the name states, the room is more like a suite: I had a living room, a kitchenette, and a separate bedroom with a very comfortable bed. Everything was clean and well-maintained, and the staff were friendly and professional. I could sometimes smell cooking from the other rooms; the guests who stay here sometimes stay for a few nights (which is fine!). There was ample free parking.

Carpets and bedding musty and lumpy, broken lamps, worn furniture -- everything in the room seemed 30 years old and unloved. Tiny cramped bathroom, with minitub, soap and shampoo in refillable pump bottles mounted on shower wall as at a gym, that pull off and fall into tub when you try to use them (and hardly seems sanitary that every guest has their hands all over them). Below freezing cold outside but a/c was blasting frigid air, controls and on/off switch on a/c-heating unit not functioning, wall temperature control box not operable by guest. The room seemed like housekeeping had not been in it since several months before in summer -- how else would nobody have noticed the a/c blasting frigid air before February? Ended up trying to block the icy blast from the a/c blower by covering vent with towels, bedspread, but not successful. Jacuzzi spa was completely drained and bone dry -- with strips of moldy duct tape stretch across it like a giant asterisk -- that duct tape looked pretty old and discolored, as if placed there a long time before: ”Oh, we're waiting for a part,” says the desk. Right. Pool looked fine but was closed: ”Oh we're down for maintenance.” ”Oh we're waiting for the inspector.” When paid-in-advance customer opines they chose the hotel for pool and jacuzzi, is told by desk, ”We'll refund one night from your bill.” A total lie. Despicable: charging for facilities and services they've no intention of providing, lying to customer re refund just to stop them from demanding what they paid for. This place effectively has no pool and no jacuzzi, and negligent maintenance altogether. Oh and the ”breakfast available” will set you back about $20 per person with tax. They display bottles of water prominently in the room, but fine print on the label warns they are only ”free” if you first pay a hefty rewards program membership fee. $50 per night ”incidentals fee” swiped from your credit card on check-in, I guess in case you drink of the forbidden water. I cannot comprehend the level of pettiness in the corporate boardroom when policies creating this nickel-and-dimey guest-hostile operation were decided. It is beyond cheap, it is beyond a clip joint: it is fraud. Was in town for events, so no time or energy for the distraction of acting as unpaid consultant to this absolute disaster of a company -- incompetence plus bad attitude all around -- the antithesis of hospitality. Must to avoid.

Great gym, good breakfast, really nice staff, and for the price it’s a great room. Fire alarm went off in the middle of the night, but they gave me late check out (2pm) to accommodate for it, and things happen so I couldn’t really blame the hotel.

I stayed in the Hampton Inn because of it's proximity to my doctors office. It was forecasted to snow and my doctor's appointment was absolutely necessary for me to receive my infusion of medication on schedule despite the forecasted snow. The service I received was good although it began with some confusion about my bill. My reservation was prepaid but it took a while to find this information in the hotel's computer system. I had a restful evening and got to my appointment in the morning without incident and for this I am grateful. There were a few issues that I think need to be addressed. First, ice was not available on each floor and there was no complimentary water in my room. I was disappointed with the unsatisfactory condition of the refrigerator and there was no recycling bin in my room. There was no handle or bar on the shower door to open the door after showering and there was no place to put my towel convenient to the shower stall once I was done. The toilet paper holder was awkward to use forcing me to remove the toilet paper from it and leave it on the sink. These issues are minor in nature but cumulatively they made my stay below average for the price I paid. It was not horrible and no part of my stay was compromised but I have stayed at other Hampton Inns that were exceptional, which is why I chose this one for this important stay. I did have a choice of a Marriot equidistant from my doctor's office. In the future, if I am in need of staying overnight convenient to my doctor's office, I will give the Marriot a chance. Thank you for your attention to these issues and I am hopeful that they are addressed to make the stay of other travelers exceptional.

Location was good if you’re looking to stay close to Worcester for cheap. Room kind of smelled weird though. Didn’t have the breakfast so I can’t speak to that. Probably wouldn’t go back.

每次到伍斯特，最中意的就是這個酒店。停車方便，酒店房間大，早餐很好，12元可以吃一個很靚的早餐。

Stayed in a one bedroom ”suite” with the most disgusting bath/ shower. When I complained/ asked for a new room, I was told that all the baths are the same because Auburn has hard water, so they just paint over the rust... If this is what the bath in a suite looks like, I would hate to see the other rooms.

My husband and I got put in this location from insurance due to a house flood. The staff was incredible during our almost 7 month stay at the hotel. They always went above and beyond for myself, my husband, an our 4 year old. The staff was very loving with my dog and seeing him so excited to walk around and go into the lobby made the stay so much better. Yasmine and her team do their best to make everyone staying feel welcomed and are as friendly as you can be. Being at the hotel for so long there are things to complain about, but it was mainly other people staying in the hotel that caused the issues. We live in the area and go back sometimes to pop into say hi, and see friends we made while staying. Any time we need a hotel or anyone asks, we always recommend this location. Snapes only down side was, there wasn't a cookie for him at the desk EVERYTIME he went down.

The awful room smell!! Even in the sheets. It is really too bad because the front desk people are nice, the breakfast is not bad, and the property is way off the busy main road..Even so, we would never return because of the terrible room smell! Many other reviews had the same comment.