Hotel berhampiran Krasnal Lionek, Wroclaw

The good: Great location. Modern room. Quite. Microwave. Staff are friendly, but constrained by their inept management's policies about operations. The Bad: Everything else. We booked for a two week stay. When we asked for Toilet paper, they were out - more about that below. We asked for a second set of keys because I was working while my wife was sightseeing. That was not possible. Even when asked to speak with the management, they could not produce a manager. The problem is that they use physical keys to get in and out and a card to use the elevator. If you had the card, at least you can get to outside of your room. If your spouse is out with the key, you're screwed until she gets back. When asked to get clean linens and towels and clean the room, they said that only comes with stays of 14 days, and we are only checked in for 13 days. It says there is a washer - not really, there is a shared tiny washer that takes 3 hours to run. There is no dryer. When you ask about drying clothes they give you a small foldable rack to hang your clothes to dry. No problem on the outside patio...unless it's raining outside, which it was. Asked where to put the garbage, they said leave it outside of the door at the room. Later called us and asked us to dispose of it on another floor, with obsure instructions to find the garbage container. Aside from that, when we wanted fresh towels, they didn't have enough. When we wanted toilet paper, they were out - I'm not joking. There were no pots to boil water to make coffee. The utensils are small and were dirty (bring a spork). This is a large company making B&B (without breakfast) style rooms available, but with not enough staff and no regard for their customer needs or their satisfaction. Don't stay here!

My stay at the hotel was average. The rooms were decent, but there was nothing particularly remarkable about the accommodations. The staff was friendly enough, though the service lacked some personal touch. Amenities were basic, and the overall atmosphere was just okay. While it fulfilled the basic needs for a short stay, it didn't leave a lasting impression.

Prawie co 2 tygodnie przyjeżdżam do tego hotelu. Zaczynajac od samego wejścia do hotelu, obsługa przemiła oraz bardzo pomocna. Przemierzając przez hotel, hotel zadbany, pokój dobrze wyposażony, czysty, łóżko wygodne, łazienka zadbana, pyszne śniadania. Piękny widok na wrocławski dworzec (jeśli trafimy na taki pokój) Do pełni szczęścia brakowało by tylko lodówki w pokoju, poza tym jest wszystko co potrzebne. Bardzo polecam 😊

The hotel is in a great location just a few minutes walk from the station and the shopping centre. The old town is a ten -15 minute walk away but there are trams that stop outside the hotel that take you into the old town. We arrived 45 minutes before check in and hoped we'd be able to take our room but were told there'd be a 40PLN charge. We could leave our baggage however. The rooms are big and spacious but a little tired. However they were clean and had everything we needed. Breakfast was very disappointing. The sausage was like the hot dogs from a tin and had a very bland taste. There were mixed vegetables such as cauliflower and broccoli which wasn't what we wanted in the morning. Scrambled eggs were brought to us but we're drowned in salt. The bread was dry and there was no toaster either. We're not fussy eaters but it just wasn't to our taste.

Jestem częstym gościem, wyjątkowo przyjazna i pomocna obsługa szczególnie recepcja. Młodzi ludzie ,zawsze uśmiechnięci. Szczere podziękowania dla pani Kasi która w mig rozwiązała mój problem ,a nie musiała! Bez przepychu ale komfortowo , spokojnie i czysto. Polecam atmosferę. Hotel wyjątkowo przyjazny.

Good option for Wroclaw. It is not in the very center, but a 10 minutes walk and you are there. The hotel is nice, with a good spa, and the room is very comfortable. Loved the Lalique shower gel and shampoo. The staff is nice, welcome drink is a plus, breakfast is good. It will not blow your mind, but you will be happy.

+Excellent breakfast - you can pick the food from the buffet but you can also order the meals from the menu, nice view from the classic plus room (walking path along the river + nice garden), comfortable bed, quite room (you can hear someone on the corridor but not really once they enter their room), tablet as a way to adjust lights, temperature etc., I feel like the biggest + is the fact that the classic plus room has the check out at 2 p.m so you don't have to be in a rush in the morning or wander around the city with your suitcase, really nice staff :) the building is quite small - only 3 floors so you don't really bump into other people all the time, nice location - right by the river, close to the railway station, market square and there are many nice bars and restaurants in the direct neighbourhood -I would add more lights as the overall set up was more towards this relaxing vibe and sometimes I just felt like it was a bit too dark. I would also allow more lightswitch confugurations as basically one was in charge of the whole room (you can control the intensity on the tablet but it does not solve the issue). As my trip was in November, I feel like even the warmest temperature setting was still quite cold. I'm not a fan of the glass walls in the bathrooms (there is a curtain so it makes it a bit better) The cons are mostly my personal prefrences so they don't really take away from the really nice experience :)

The hotel is in a great location about 10 minutes to old town, very clean and staff were helpful and friendly (particular in Winestone restaurant…. Food also very good) However our room was stiflingly hot, with no air circulation…. The air con only pumped hot air despite complaining about it several times…. It was extremely uncomfortable to be in….. yes they bought us a fan which helped a bit but I actually dreaded going to sleep because of the heat! Also booked through Hotels.com including breakfast yet when we arrived I had to pay for breakfast for my son (and not at the discounted Hotels.com rate Mini fridge was also useless…..might as well had not been plugged in.

Völlig überlaufen, stundenlang anstehen an der Rezeption, Zimmer erst abends verfügbar ,keine Parkplätze im Parkhaus für Gäste verfügbar ( wird als öffentliches Parkhaus genutzt ). Also wer zur Weihnachtszeit hier übernachten möchte sollte sich ein ruhigeres Hotel suchen. 30€ mehr lohnt sich auf alle Fälle. Leider Massenabfertigung . Die Zimmer sind sauber und ordentlich und das Personal versucht bestimmt ihr bestes. Ps. Wer auf Trip.com bucht sollte darauf achten das die Buchungenseinstellungen sich beim Buchungsvorgang nicht ändert. Der Preis ändert sich und man steht ohne Frühstück da. Nach zweimaligem Versuch hatten wir uns entschlossen Frühstück vor Ort zu buchen, Preis war noch akzeptabel.

5 out of 5 - everything when and where we needed it. Great food. Big Family Rooms. Super helpful and friendly staff. Parking on&off site. Perfect location for someone just passing through Wrocław. Free Wi-Fi with very good commection all over the hotel.