Song Hotel Wuxi

We had a wonderful stay at this hotel. The staff were friendly and helpful, the room was clean and comfortable, and the location was perfect. Everything went smoothly, and I felt very well taken care of. We would definitely stay here again! The only downside is the breakfast - most of the dishes were cold and variety was not great.

The hotel has a beautiful environment. Boating on the lotus pond and entering the room units felt like stepping into a uniquely charming setting. The family suite, designed with two floors, was a perfect match for our needs. In addition, the hotel’s service was excellent—shuttle cars were available on call. The lobby manager, Mr. Liu, was courteous and friendly, which left a particularly deep impression on me. One thing I really appreciated was that each guest is assigned a dedicated butler who communicates one-on-one via WeChat. It’s very convenient—you can treat them as your personal assistant throughout the stay. Whatever request you have, just let them know and they will help take care of it. My butler was Lisa, and she was very helpful and responsive. One area for improvement is that there were quite a few mosquitoes 🦟 inside the room. My daughter was bitten all over and is still suffering. We had to buy topical medication today to treat the bites. If the hotel could kindly remind guests in advance about the mosquito situation, we might have come prepared and avoided the bites altogether. Overall, I’m very satisfied with this stay.

We had an awesome time at this hotel. The service staff offers good advise. Bed is big and nice. We did not carry our luggage upstairs to the bedroom. Just bring up whatever you need. Should have stayed a few more days in this place.

Beautiful hotel. Service is okay but not what you would expect from a five star accommodation. The lounge / bar was closed. Only one restaurant which seemed to be only open for breakfast dine-in. We could order in though. Everything was very slow paced. Overall, the hotel felt a bit deserted, which could be great for some travellers...

Nice place

帶娃打卡的第173家酒店。 曾經的萬達文華，掛牌宋品以後被華住集團賦予了新生，能看出酒店建成初時的奢華，160平的超大房間也是迄今帶娃住過最大的雙人房，房間有氣派的跨層水墨畫及精緻的中式裝潢，後門通向沿湖的迴廊可以體驗烏篷船入住hhh 園區內靠接駁車出行，基本不會長時間等待，管家小姐姐回覆微信的速度也很快 最後是建議增強下設施的維護及提升備品、早餐的品質，房內的電插已經出現了損壞部分插口無法取電，此外熱水燒的也比較慢，冬天需要兩個人分時段洗澡，此外早餐相較於酒店定位也顯得簡陋～