Ulasan Shi'an · Life Light Luxury Design Boutique Hotel

Name: Shi'an · Life Light Luxury Design Boutique Hotel
Address: Room 10117, Unit 1, Building 2, Hongxin International Garden, Beilin District, Xi'an, Shaanxi Province, Beilin District, Xi'an, Shaanxi, China, Room 10117, Unit 1, Building 2, Hongxin International Garden, Beilin District, Xi'an, Shaanxi Province, Mainland, China
Rating: 4.5

Shi'an · Life Light Luxury Design Boutique Hotel

Room 10117, Unit 1, Building 2, Hongxin International Garden, Beilin District, Xi'an, Shaanxi Province, Beilin District, Xi'an, Shaanxi, ChinaLihat Butiran Hotel

Lihat bilik yang tersedia untuk tarikh perjalanan anda

Kami Memadankan Harga

Daftar Masuk

1 malam

Daftar Keluar

Bilik dan Tetamu

Ulasan Tetamu

4.5/5

Baik

499 ulasan

Ulasan yang disahkan

Persekitaran4.5

Kemudahan4.4

Perkhidmatan4.6

Kebersihan4.4

Tapis mengikut:

Atur mengikut:

Semua ulasan(499)

Ulasan positif(487)

Ulasan dengan gambar/video(178)

Lokasi yang strategik(125)

Bilik yang besar(57)

Berdekatan dengan metro(57)

Banyak kemudahan(43)

Mudah untuk pergi membeli-belah(30)

Penyambut tetamu yang peramah(23)

Reka bentuk yang hebat(13)

Sesuai untuk keluarga(12)

Ulasan kurang baik(12)

KINGSLEY NGUYEN

Mulberry Sunset Ins-Style Double Bed Room

Menginap pada Jun 2024

Melancong bersama rakan

3 ulasan

4.2/5

Sangat Baik

Disiarkan pada 30 Jun 2024

Place is convenience for walking to the centre of the Wall . Room is beautiful and cleaning .

Terjemah

Jawapan daripada Pihak Penginapan: Dear guest, Thank you for your positive feedback! We are delighted to hear that you enjoyed the convenient location of our hotel for walking to the center of the Wall. It's great to know that you found the room beautiful and clean. We strive to provide our guests with a pleasant and comfortable stay, and your comments are greatly appreciated. If you have any further suggestions or if there is anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

Promise_t

Cherished Blossom Luxury Tub Double Bed Room

Menginap pada Jun 2024

Solo

20 ulasan

2.5/5

Disiarkan pada 13 Jun 2024

Firstly the place is not a hotel it’s something like an AirBnB. They waited until 5pm of the check in date to tell me the room I booked has been taken and they will move me to another room which is a family room upgraded. The family room was smelly, dirty and dusty. It had cockroaches to show up the owner didn’t even prepare it for guests. They told me the next day they will give me a pet room and pay me the difference back not sure if they did yet. Originally I booked one room for two nights but since they are telling me their stories I said okay they can move me. The pet room was clean but it has no hot water from the shower. The worst experience

Terjemah

Jawapan daripada Pihak Penginapan: Dear guest, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced during your stay. We understand that this has been a frustrating experience for you, and we would like to address your concerns. Firstly, we would like to clarify that we are a hotel, not Airbnb. We pride ourselves on providing a comfortable and clean accommodation environment. We are sorry that the family room you were transferred to did not meet your standards. We have noted your comments and will ensure that our housekeeping team pays more attention to the cleanliness and maintenance of the rooms in the future. Regarding the hot water issue, we apologize for the inconvenience caused. Our maintenance team has been notified and will resolve the issue as soon as possible. We understand that this was an unexpected change for you, and we did communicate with you on the same day. In the evening, because the maintenance technician who came was a man, and considering that it was too late to disturb you, in order to allow you to rest earlier, the maintenance technician was asked to go back. At that time, you also agreed. In the middle, you were not familiar with the takeaway software, and my foreign language is not very good. I was also actively solving your problem. We apologize for the inconvenience caused. We strive to provide the best experience for our guests and will do our best to ensure that similar situations do not occur again. The compensation promised to you is valid for a long time. We hope that when you check in next time, you can inform me in advance. I will check it again for you before checking in to avoid this kind of thing from happening again. Once again, we apologize for the inconvenience you experienced during your stay. We value your feedback and will use it to improve our services. If you have any other questions or concerns, please feel free to contact us. Best regards,Hotel Management

Pengguna Tetamu

New Year Light Luxury Original Family Room

Menginap pada Mac 2024

Melancong bersama rakan

1 ulasan

4.7/5

Menakjubkan

Disiarkan pada 2 Apr 2024

The location is excellent: within walking distance of the metro station and the ancient wall, the Bell Tower can be reached on foot too if you don’t mind a little stretch. The owner is super responsive via text. Price is honestly too cheap for this location. Room is clean, spacious and comfy. Multiple convenience stores just off the elevator on ground level. The only downside is that the apartment is a little hard to find. We called the owner and he came down to take us to the room. I would recommend arriving during daytime hours for this reason. Owner is super helpful. Will definitely stay again next time I visit Xi’an.

Terjemah

Jawapan daripada Pihak Penginapan: 謝謝您的認可

Pengguna Tetamu

New Year Light Luxury Original Family Room

Menginap pada Apr 2024

Keluarga

1 ulasan

4.2/5

Sangat Baik

Disiarkan pada 6 Apr 2024

It is close to both modern and residential facilities also near to xi'an city wall. In the room it has good facilities such as toilet, walm shower, working air conditioner and a television. The neighbourhood is filled with local food and it is close to the metro.

Terjemah

Jawapan daripada Pihak Penginapan: 謝謝您的評價

A. Springer

New Year Light Luxury Original Family Room

Menginap pada Apr 2024

Keluarga

6 ulasan

5.0/5

Luar Biasa

Disiarkan pada 19 Mei 2024

Great location close to the south door of Xi'an city wall

Terjemah

Jawapan daripada Pihak Penginapan: 謝謝您的支持，歡迎您在來

Nattaphat

Happy Winter Family Room

Menginap pada Mac 2024

Melancong bersama rakan

1 ulasan

4.5/5

Hebat

Disiarkan pada 2 Apr 2024

good location

Terjemah

Jawapan daripada Pihak Penginapan: 謝謝您的認可

Pengguna Tetamu

Mulberry Sunset Ins-Style Double Bed Room

Menginap pada Dis 2024

Keluarga

1 ulasan

5.0/5

Luar Biasa

Disiarkan pada 13 Dis 2024

首先來説這個價位給我們安排的這個45平米的大房間，就感覺真的很實惠，性價比很高，沒想到老闆能安排這麼好的房子，房間衞生做的很到位，晚上還能再房間看城牆夜景，距離地鐵站也很近，出行跟方便，老闆的服務讓我感覺到家的感覺，特別親切，唯一的缺點就是等電梯的時間有點長，其餘的都很滿意。

Terjemah

Jawapan daripada Pihak Penginapan: 謝謝您支持，我們店距離永寧門地鐵站很近，走路8分鐘左右就能到，距離景點也很近，歡迎您下次再來。

Pengguna Tetamu

Cherished Blossom Luxury Tub Double Bed Room

Menginap pada Nov 2024

Lain-lain

3 ulasan

5.0/5

Luar Biasa

Disiarkan pada 17 Nov 2024

這次入住的房間真的非常棒！房間很大，給人一種寬敞舒適的感覺。投影也很大，讓我在房間裏就能享受到影院般的觀影體驗，房間住起來很舒服，床品柔軟舒適，讓我得到了很好的休息。而且房間非常乾淨整潔，讓人感覺很放鬆。

Terjemah

Jawapan daripada Pihak Penginapan: 尊敬的客人謝謝您的支持，我們會繼續努力把服務和衞生做好，爭取讓您下次來有一個新的體驗

Pengguna Tetamu

Bilik Tetamu - Pemandangan Taman (Katil Double)

Menginap pada Sep 2024

Keluarga

1 ulasan

0.5/5

Disiarkan pada 21 Sep 2024

真的太差勁了，沒有住過這麼差勁的酒店，還叫酒店天呢，我覺得寫別説酒店民宿都不配，找半天都找不到地方，上樓的電梯也要等超級久，一進去感覺我的天都要塌了這麼差勁，房子超級老，所有設施也都超級老特別噁心，空調發黃不知道多少年了開的強勁16度一直還是特別熱，馬桶説的是智能馬桶但是如圖就這樣，還是壞的爛的，洗手枱也是爛爛的，説的戴森吹風機，實際上是個冒牌貨連商標都沒有，太噁心了太無語了。

Terjemah

Jawapan daripada Pihak Penginapan: 尊敬的客人，非常抱歉給您帶來了如此糟糕的入住體驗，這完全不是我們希望呈現給客人的樣子。對於酒店位置難找、電梯等待時間長、房間設施老舊損壞以及用品不符合描述等問題，我們向您致以深深的歉意。我們會立即對這些問題進行全面的整改和修復，更新設施設備，提升服務質量。希望能有機會彌補這次的失誤，重新為您提供滿意的住宿體驗。