Gran Melia Xi'an

Ia cukup bagus, kecuali makcik yang menghantar ketulan ais ke bilik tetamu menggali ibu jarinya ke dalam ketulan ais, menyebabkan kami segan untuk memakannya. Perkara pertama yang dia katakan semasa kami membuka pintu adalah untuk memesan kepada kami, " Keluarkan baldi ais kosong di dalam bilik awak, tukarkan dengan saya, dan berikan kepada awak sekali lagi." "; Kecuali fakta kolam renang ditutup pada pukul 11, bangunan itu kosong selepas pukul 10; kecuali barang-barang yang saya hilang di bilik tetamu dan meminta pihak hotel menghantarnya kembali ke Beilin dari Pagoda Yan di bandar yang sama, hotel lima bintang yang bermaruah itu sebenarnya memberi saya wang tunai untuk penghantaran, dan orang yang menghantarnya adalah pada pagi Rabu Call dan minta bayaran sendiri, jika tidak, resit bayar semasa penghantaran tidak boleh diletakkan di dalam loker Fengchao. Selain daripada kelemahan kecil ini, ia bagus. Walaupun hiasannya lama, perkhidmatannya juga kurang baik.

Servis teruk. Kakitangan perkhidmatan yang tidak mesra

The hotel is strategically located. Easy accessible. We enjoy the nearby Garden. The staff is friendly, well trained and very helpful. All our request get fulfilled. Will definitely in my recommendations list.

Overall service was normal, smiles were rare but 1 staff provided extraordinary service by going the extra mile. Robin exceeded his role and helped with my additional baggage, when no one else was able to help, he looked for a carton box to put in my items. He also provided hands on assistance by helping to wrap the box so that it could be checked in at the airport. Great job to Robin!

A highly recommended hotel, very stylish, with a beautiful and tranquil environment. The breakfast offers a wide variety of choices, including Spanish cuisine, and the restaurant has a children's playground. There's also an indoor heated swimming pool. It's very convenient to get around, close to tourist attractions. The staff are very friendly and attentive, the rooms have balconies, and the beds are very comfortable. I'll choose this place again next time.

A great hotel with truly wonderful.team. 10/10 for customer service,responsive,impeccable and personalized from the moment we checked in until checked out.We appreciated Ms Daisy Liu ,Robin,Berry Carries .,Alice ,Huan Huan, Huang and others for being attentive providing personalized hospitality when there was a minor issue occured and solved it immediately A memorable souvenir ,free shuttle to.airport.and.happy hour.dinner.. The room with balcony was spotless and spacious with all the necessary amenities and could hear birds were chirping happily every morning. The breakfast buffet was.extensive with Western ,Asian and .local cuisine.. Stunning sunset view from.the gym and walkable.distance to most of the attractions. It would be our first choice hotel in Xian if there were no stubborn.local guests who secretly smoked in.the room and affected the whole.corridor.

Great location, great lobby with wonderful stayed. All good except my skin was bit sensitive with redness after woke up in the morning. Nice hotel ambience , recommended 👍

We enjoy our stay at Grand Melia. There is a very nice park to jog