Ulasan JI Hotel (Xi'an South Gate Ancient City Wall)

Jawapan daripada Pihak Penginapan: 感謝您的五星認可！能得到您的喜愛與肯定，我們倍感榮幸～您的滿意是我們前進的動力，房間已備好温暖與舒適，隨時等您再次“回家”！期待下次相遇，為您帶來更貼心的入住體驗！✨

Jawapan daripada Pihak Penginapan: 開花謝花化泥，長順長安長相依。小季願您一生如意，常在歡喜

Jawapan daripada Pihak Penginapan: Every effort and every bit of persistence we make is to create a clean, tidy, and safe home for you. Thank you for your recognition. We wish you a happy life and joy every day.

Jawapan daripada Pihak Penginapan: Thank you very much for your recognition of our services. We are very sorry for the problem you mentioned and thank you for your suggestions. We will focus on strengthening the details and optimize them in the future. We look forward to your visit next time and giving you a better experience.

Jawapan daripada Pihak Penginapan: We are deeply sorry for the unpleasant experience this stay brought you and your child. We have carefully noted every detail of your feedback and will review and improve upon it. Regarding the unexpected municipal power outage, the hotel contacted the property management team to generate power, which required notifying the on-duty staff. Due to the complexity of the power generation process, you and your child were left waiting downstairs for an hour. This was truly inappropriate. We are even more remorseful regarding the hot water issue. After the boiler restarted, we should have informed guests to let the water run for a while until it cleared. However, we failed to do so, resulting in you waiting from evening until the early hours of the morning, and the water was still yellowish, and your child had to shower with cold water. This is a significant oversight in our service procedures. We have had our engineering department revise the "Standard Operating Procedures for Hot Water Supply After an Unexpected Power Outage." In the future, we will have someone monitor the boiler and check the water quality every 10 minutes. Once it meets the standards, we will notify each room immediately. We are particularly ashamed of the parking issue. We should have repeatedly reminded you of the lack of a direct elevator to the basement level, both during booking and upon arrival. Instead, you had to walk back with your luggage, and then, upon check-out, the elevator broke down, leaving you hauling a mountain of luggage up the stairs—a truly disruptive experience. We apologize for the elevator outage the previous day. We also need to address the breakfast issue. The small dining area and limited selection indicate a significant underestimation of guest flow. We have adjusted our breakfast plan: we prepare meals daily based on reservations and use the adjacent living room as a backup dining area to ensure guests don't have to crowd. You mentioned that the service maintained the same high standards as all seasons and the water and small gift you received upon departure. This is somewhat reassuring, but it also raises a sobering question: enthusiastic service cannot compensate for a lack of basic amenities. Genuine service should provide guests with peace of mind and peace of mind, not offer small apologies after problems arise. These incidents are by no means the norm, but they serve as a wake-up call. We have established a dedicated rectification team, which will spend the next week thoroughly investigating potential problems in our facilities and optimizing emergency response procedures. We will then report to headquarters every three days on progress. If you are willing to give us another chance, please contact the store manager directly the next time you visit. We will personally arrange everything and make up for this regret with practical actions. Once again, we apologize for the poor experience this has brought to you and your child and sincerely hope to gain your understanding.

Jawapan daripada Pihak Penginapan: Thank you so much for taking the time to share your stay experience. We're truly delighted to receive your positive feedback on our hotel's location, environment, and service. Regarding the issue with the shower water pressure, your immediate feedback was incredibly timely. We've immediately reported it to our engineering department and will investigate and adjust it as quickly as possible to ensure a more comfortable experience for you next time. We look forward to seeing you again!

Jawapan daripada Pihak Penginapan: Thank you for choosing us. We will pay special attention to the issues you mentioned, strengthen training, and look forward to meeting you next time.

Jawapan daripada Pihak Penginapan: Dear Guest, We sincerely apologize that your stay was not satisfactory. Thank you for your feedback. Regarding the room odor you mentioned, we have strengthened our room ventilation and cleaning procedures; regarding the window obstruction issue, we will adjust it promptly according to guests' needs to ensure adequate natural light and views; and for parking, we have optimized the parking route on the second basement level and added warning signs. Your feedback is our motivation to improve, and we will serve every guest to a higher standard. We look forward to your next visit and witnessing our improvements!

Jawapan daripada Pihak Penginapan: Thank you for your evaluation. Xiaoji and I received your message and look forward to seeing you come home again. We will continue to work hard to do better. Xiaoji and I also realize that we must do better and more attentively in the future. We are looking forward to seeing you come back again.

Jawapan daripada Pihak Penginapan: Thank you so much for your excellent 5-star review! Our team is incredibly pleased to hear you say it's "clean and tidy, and the service is excellent." Our housekeeping staff meticulously cleans every day, meticulously checking everything from the bedding to the cleanliness of the bathroom, ensuring you a fresh and comfortable stay. Our service team is always on call, responding to every request and attending to every detail with thoughtful care. The photos you shared have allowed even more people to see our dedication. We look forward to creating a wonderful stay for you next time. We wish you a happy stay!

Jawapan daripada Pihak Penginapan: Dear guest: We are very sorry for the unpleasant stay experience you have had. We deeply apologize for the many problems that occurred this time and thank you very much for your feedback, which is very important for us to improve our service. Regarding the issue of breakfast packaging, we have trained our employees on the correct packaging standards. As for the simple packaging of packaged breakfast, we will immediately require rectification and standardize the packaging process to ensure food hygiene and packaging integrity. There is an odor and low temperature in the room. We have arranged for the housekeeping department to conduct a comprehensive inspection of the ventilation system and heating equipment in each room to ensure that such problems do not occur again. We are deeply sorry for the inconvenience caused to you. Although delivering electric heaters is a temporary measure, it has not achieved the desired results. We will further optimize emergency service plans under special circumstances. We apologize to you again and hope that you can give us a chance to make amends. If you need to stay at our hotel next time, we will provide you with exclusive discounts and considerate services and look forward to winning your trust again.

Jawapan daripada Pihak Penginapan: Thank you so much for your kind review! We were delighted to provide you and your family with reasonably priced and attentive accommodation during Eid al-Fitr. We hope the pleasant view of the city walls from your window in the morning created wonderful memories for you. We look forward to welcoming you and your family back again, and we'll definitely provide an even better experience next time!

Jawapan daripada Pihak Penginapan: When Xiao Ji saw your review, Xiao Ji felt guilty. I am very sorry to have brought you a bad experience during your stay. The disposable toiletries and towels in the store are changed every day. When replaced, the hotel linen will be cleaned daily by the linen company. The room attendant is really sorry for the cleaning items left behind. He did not take good care of you and failed to give you a great stay experience. Xiao Ji will definitely reflect on himself and work hard to improve his shortcomings and improve his stay experience. Xiao Ji is very sad, but still hopes to get your valuable suggestions. You are welcome to call the 24-hour service hotline to give us your opinions at any time ~ I also hope that you can give us another chance. Xiao Ji will not let you down. Looking forward to your next choice~

Jawapan daripada Pihak Penginapan: Thank you for your extremely sincere evaluation. We are very happy to receive your message. We look forward to your 5-point praise again. We also realize that we must do better and work more carefully in the future than we do now. We are very grateful. Looking forward to your return again