Skanhem Hotel Xi'an Bell Tower subway station

I had a great stay at this hotel. The location was perfect, close to major attractions. The room was clean and comfortable, and the staff were friendly and helpful. The front desk supervisor, xiao Long, was excellent, and the staff member assigned to me, Xiao su, provided outstanding service.

Overall check-in to check-out was satisfactory with all front desk’s helpful staffs. Hotel location is convenient & clean. Breakfast is also ok. The only set back is the hotel’s free terra-cotta worrier guide (doesn’t include entrance tickets and others), which is some sort of like a gimmick to lure us into engaging with the hotel’s tour agency/agent on their package. We opted for the tour package after being convinced by the agent in the name of the hotel, and we even cancelled our earlier pre-booked package, however; the entire tour experience with the hotel’s agency was nothing to shout about. And I believe we can get better tour options from others. They also did some up-sell & cross-sell of other attractions/souvenirs during our journey. The package inclusive of lunch, but the lunch buffet was a joke. Rice/noodle with all vegetarian dishes - that’s all & no water/drinks. The main disappointment was they only briefly & quickly brought us through the entire terra-cotta 1, 2, & 3 pits and the bronze horse cart. But they did not bring us to the latest built 50th anniversary gallery which is supposed to be the main highlight. It’s a huge disappointment. Don’t waste your time on their tour package in the name of their hotel despite looking attractive. The hotel shouldn’t engage such tour agency to tarnish the branding unnecessarily even though it could be under same company.

The location is super convenient.Room is clean and spacious. Very good hospitality from all the staff. Highly recommended!!