Ulasan Hampton by Hilton Xi'an Hi-tech Zone

I wasn't going to leave a review, but last night, the room next door was occupied. Every time their doorbell rang, I thought it was for my room, which was really alarming late at night. There's zero soundproofing. And let's talk about the start of my stay: no hot water on the first day for a shower. The Aurora TV couldn't use my own membership; I had to scan a code and pay extra to buy a new one. I also called the front desk for a nail clipper and had to chase them three times over an hour... they finally brought it at 11 PM. Unbelievable. When I was checking out, I asked for a shopping bag to pack some things, and they asked me 'what shopping bag?' The breakfast wasn't great either; I'm not sure if it was because of the New Year crowd, but there were very few dishes and fruits. Oh, and the TV was tiny. Taxis couldn't drop me off right at the hotel entrance because the 'parking full' sign was always up outside, so cars couldn't get in... All in all, a pretty poor experience.

Traveling with friends, we blindly picked this hotel and it completely exceeded our expectations! The moment we stepped into the lobby, we were charmed by the warm lighting and pleasant fragrance. The front desk attendant, YIYI, had such a sweet smile and checked us in incredibly fast. She even thoughtfully recommended a nearby snack street. The room was surprisingly clean, the bedding felt so soft and plush, and the bathroom toiletries were all branded – the attention to detail was top-notch. The view from the window was fantastic! We spent the evening with friends, sitting by the window, chatting and snacking, which was just pure happiness! The next day, at check-out, they even gave us a souvenir, a local-themed fridge magnet – truly a thoughtful touch! The next time I come here with friends, I will definitely choose this hotel again. I absolutely have to recommend it to all my travel companions!

Great hotel with clean rooms. Location is kinda far from the city center. But overall is okay. Thank you!!

Well, but for a Hilton hotel, it doesn't offer good wifi, essential for business trips.

Spacious, clean, very helpful and friendly staff, esp. 倩MM

Clean, comfortable and nice. Breakfast was okay and the shower leaked a lot of water, otherwise it was good.

Clean place

Excellent hotel from the breakfast to the friendliness of the staff. The toiletries provided was of very high quality and smelled amazing. The staff were always accommodating at breakfast and there a great spread of Western and Chinese food. The hotel offered a free laundry service which was so convenient for us. The hotel is close to bus stops for public transport. The only downside was the fact that the room floor was not cleaned daily, otherwise this we had a great stay and will book again if we come to Xi’an.

The hotel location is convenient for business activities taking place within the Hi Tech area. Public transports are not easy to reach (at least 15 minutes walk for the nearest subway station). Rooms and facilities are well maintained and staff is very helpful. The free breakfast is really good but too popular and over crowded during peak hours! :) The environment is peaceful and some surrounding shops provide basic facilities. Good choice for a business trip and alternative solution for tourists who are will to visit Xian (but better with a car!!)

Convenient location

This time I was completely attracted by Yan Zi, the front desk lady at the hotel! From the moment I entered the hotel, she greeted me with a warm and professional attitude, patiently answered all kinds of questions about room types and breakfast time, and also recommended nearby attractions worth checking in. The service was meticulous. When I checked out, I urgently needed to issue an invoice. I was worried that it would delay my trip, but I didn't expect Yan Zi to have superb business ability, skilled and quick operation. In less than 5 minutes, she issued the invoice and handed it to me, and took the initiative to remind me to check whether the invoice information was correct. During the process, she always kept a warm smile and whispered to ask if there were any other needs. This serious and responsible work attitude made people feel at ease. The whole stay experience became particularly comfortable and pleasant because of Yan Zi's service. She used practical actions to interpret the standard of high-quality service, which made me feel full of sincerity and care. I strongly recommend this hotel, and I have to call Yan Zi's efficient service!

The hotel is in a good location, with a busy commercial area downstairs, and all problems can be solved within walking distance. The rooms are well-equipped, the decoration is very modern and comfortable, the breakfast is also rich, and the receptionist is attentive and thoughtful.

The environment is really good👍This time, the experience of staying at the Hilton Hampton Hotel is so heartwarming! I hurriedly packed my luggage when I was on a business trip to catch the high-speed rail. When I arrived at the hotel, I found that I had forgotten to bring my charger. My mobile phone was running out of power, and I was so anxious that I was sweating. The MM at the front desk saw my anxious look and immediately handed me a bottle of warm water and asked me to sit down first. Then she offered to lend me a spare charger for emergency. Knowing that I didn't have dinner, she also kindly brought me free snacks. When checking in, he patiently introduced the hotel facilities. Knowing that I had to get up early the next day, he also helped me arrange a quiet floor. The whole process was professional and enthusiastic, which made me feel the warmth of home. The hotel room was clean and tidy, the bedding was comfortable, and the breakfast was super rich. This stay experience is full marks, thanks to the thoughtful service of the MM at the front desk, I must praise it!

Good environment 👍 Better service 👍 Last week, I was on a business trip and encountered a rainstorm. When I rushed into the hotel with a wet suitcase, the MM at the front desk immediately handed me a warm towel and ginger tea. When she learned that I needed to stay one more night due to flight cancellation, she took the initiative to help me coordinate a more favorable consecutive night price, and also extended the breakfast time by half an hour. On the day of check-out, I found that the charger was left in the room. I was on the way to the airport. She not only helped me find it, but also contacted the courier to send it out urgently. This time, from entering the door to leaving, every detail makes people feel the warmth of being valued. I must give a thumbs up to the professional and warm front desk service!