Holiday Inn Express Xi'an Ancient Town West Reviews

Response from Property: Dear guest, thank you so much for choosing our hotel and sharing your wonderful experience with us! We're overjoyed to hear that your first trip to China was made even more memorable because of your stay at our hotel. We always strive to provide clean, comfortable rooms with modern facilities, and it's great to know that you were satisfied with them. Our team, including Dany at the front desk, is dedicated to offering friendly and helpful service to every guest, regardless of language barriers. We're truly honored that you consider your stay here one of the most outstanding experiences in China. Best regards! Steven Lau, General Manager of Holiday Inn Express Xi'an Ancient Town Westn Ancient City West

Response from Property: Dear guest, thank you for staying at our hotel. We are overjoyed to receive your glowing review! Your kind words about our staff's service and the rooms mean the world to us. It's always been our mission to create a comfortable and memorable stay for every guest. Your satisfaction is not only a huge encouragement but also a testament to our continuous efforts. We're eagerly looking forward to your next visit. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Best regards, Steven Lau, General Manager of Holiday Inn Express Xi'an Ancient Town West

Response from Property: Dear guest, thank you for sharing your feedback. We appreciate your kind words about our hotel's value. We're sorry that you felt the hotel is showing signs of wear and the lobby isn't comfortable. Our hotel opened in 2019. While we've gained experience, it's true we're not as fresh as before. But with regular maintenance, we've kept our quality. We'll increase maintenance efforts to turn the passage of time into rich experience rather than signs of aging, bringing you better details. Your feedback is valuable. We hope you'll give us another chance and we'll strive to exceed your expectations. Best regards, Steven Lau, General Manager of Holiday Inn Express Xi'an Ancient Town West

Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel.Cleanliness and tidiness are aspects that our team places great emphasis on. We always strictly adhere to hygiene standards to ensure that every room is clean and tidy, providing you with a warm and comfortable accommodation environment. Our employees have undergone professional training and management. From check-in procedures to check-out and checkout, our staff will pay full attention to your needs and feedback, ensuring that you can enjoy attentive and thoughtful service. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! Steven Lau, General Manager of Holiday Inn Express Xi'an Ancient Town West

Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel.Cleanliness and tidiness are aspects that our team places great emphasis on. We always strictly adhere to hygiene standards to ensure that every room is clean and tidy, providing you with a warm and comfortable accommodation environment. Our employees have undergone professional training and management. From check-in procedures to check-out and checkout, our staff will pay full attention to your needs and feedback, ensuring that you can enjoy attentive and thoughtful service. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! Steven Lau, General Manager of Holiday Inn Express Xi'an Ancient Town West

Response from Property: Thank you for staying at Holiday Inn Express Xi'an Gucheng West, and we regret that we were unable to bring you a satisfactory accommodation experience. First of all, thank you very much for your affirmation of our service, do service, in the smallest place to see the heart, we always observe carefully, keep a keen sense of touch to respond to the needs of guests, in your most need for the moment to create a perfect experience beyond your expectations. The black marks on the wall will be repaired as soon as possible, thank you for your feedback. Wake up in the morning, the nutritious and healthy Smart Breakfast has been prepared for you, including pasta, congee, bread, eggs, seasonal fruit and vegetable salad, seasonal dishes and Smart Freshly Brewed Coffee, etc., which will help you to start a new day with full of vitality. Thank you very much for your choice, and look forward to your next stay, I believe you will have a more perfect experience, I wish you a happy life, Sincerely,IHG Social Listening Team.

Response from Property: Dear guests, hello, to see you in the lines of interpretation of the overall satisfaction of the hotel praise, we are particularly pleased and touched. Your support for us, is a small wisdom to move forward the source of power. The hotel has an excellent management team and well-trained staff service. Our design is "unique", our service concept is "wise journey, thorough and considerate", and our brand positioning is "simple and wise". Xiaozhi advocates simple and wise travel experience, and provides safe and reliable environment, clean sanitation, professional and humanized service, exquisite and complete but not redundant supporting facilities, as well as sound bath, quiet and comfortable sleep, nutritionally balanced breakfast, and high-speed Internet in the public areas of the guest rooms and other value-added experiences at affordable prices. We have redefined our brand value beyond meeting basic needs - adding humanistic care on top of simplicity and efficiency. Your satisfaction is our best encouragement. We look forward to serving you again and wish you every success!Sincerely,IHG Social Listening Team.

Response from Property: Dear guests, it is a great honor to meet you at Holiday Inn Express Xi'an Ancient Town West. With the service concept of "meeting the needs of our guests as much as possible", we will provide you with thoughtful, considerate and delicate services to make you feel cozy, comfortable and at home during your long journey. We are close to Xi'an Ancient City Wall, Hui Min Street, Zhonglou Shopping District, Food Street, Datang Hibiscus Garden, Xi'an City Wall, Big Wild Goose Pagoda, Shaanxi History Museum and other famous attractions, and the hotel is about 500 meters away from Yuxiangmen of Metro Line 1, which makes the trip more relaxing. At the same time, the hotel also provides guests with the services they need in every aspect, such as sumptuous Chinese and Western breakfast, free parking, self-service laundry, business and leisure, etc. to provide business travelers with a more personalized needs of the residence. We sincerely look forward to seeing you again and wish you a pleasant journey!Sincerely,IHG Social Listening Team.

Response from Property: Dear Guest,Thank you for your kind words! We are delighted to hear that you enjoyed your stay at our hotel.Our hotel boasts a great location near the West Gate of the Wall, making it easy for you to explore the city.We strive to maintain cleanliness in all our rooms, and it's great to hear that you found them to be satisfactory. Additionally, we are pleased to know that our breakfast options were sufficient to start your day.We sincerely hope to welcome you back soon and continue providing you with a pleasant stay.Best regards,IHG Social Listening Team

Response from Property: Dear guests, welcome to Holiday Inn Express Xi'an Ancient Town West. The hotel is close to Xi'an Ancient City Wall, Hui Min Street, Bell Tower shopping area, food street, Datang Hibiscus Garden, Xi'an City Wall, Big Wild Goose Pagoda, Shaanxi History Museum and other famous attractions, the hotel is about 500 meters from the subway line 1 Yuxiangmen, so it makes the trip more relaxed. In terms of service, we listen to our guests with all our heart, "What you care about most is also what we care about" always runs through the whole process of service, and we provide our guests with attentive and thoughtful, fast and efficient service. Simple and cozy hotel, no unnecessary cumbersome experience, for you to rest, relax or a little work. Buffet breakfast as the hotel's brand features, we attach particular importance to, and always pay attention to the views of the residents and experience constantly adjust the breakfast varieties as well as taste, I believe that in the future we will do better and better breakfast. We sincerely look forward to your visit again, and wish you a happy life!Sincerely,IHG Social Listening Team.

Response from Property: Dear guests, welcome to Holiday Inn Express Xi'an Ancient Town West. With the concept of value for money, the hotel is committed to creating a safe, reliable, warm and comfortable, clean and fresh accommodation environment for our guests. In terms of hygiene, we strictly follow the high standard cleaning and disinfection process to ensure that each room is clean and tidy, creating a healthy and hygienic accommodation environment for you. In terms of service, we listen to the guests' voices, "what you care about most is also what we want" is always throughout the service, to provide guests with attentive and thoughtful, fast and efficient service. Simple and cozy hotel, no unnecessary cumbersome experience, for you to rest, relax or a little work. Breakfast, the hotel's Smart Breakfast to the principle of balanced nutrition, in addition to a combination of Chinese and Western dishes and freshly cooked noodles stalls, recently added some local specialties such as cauldron cake, hot soup, oil tea, sesame flowers, wheat rice, Shaanxi special taro fork, etc., desserts increased Cosun dessert cupcakes, cookies There are also varieties of drinks every day there will be four different flavors. In the future, the hotel will continue to adjust the dishes with the opinions of the guests, and strive to meet the guests' more dining preferences. We look forward to welcoming you again! We wish you a happy life!Sincerely,IHG Social Listening Team.

Response from Property: Dear guests, we are honored to bring you a comfortable and convenient stay. The hotel is located at No.70 South Street, Beilin District, Xi'an, adjacent to the Bell Tower, walking distance to the Drum Tower, Hui Min Snack Street, Xi'an City Wall South Gate is about 500 meters away, and the subway entrance can be reached in 5 minutes on foot. In order to facilitate the guests traveling outside, we provide free self-service laundry loft, do your solid logistical support. We warmly welcome you to visit us again, and our high quality service quality is always the same. Here, we understand the needs of travelers who are out and about, and help you to be well-prepared to set off to your next destination. We wish you a pleasant journey!Sincerely,IHG Social Listening Team.

Response from Property: Dear Guest, Thank you for staying at Holiday Inn Express Xi'an Ancient Town West and sharing this valuable review. One of the hotel's service tenets is to "think what you think, be anxious". As long as you choose us, all the staff of the hotel will always take your satisfaction as the highest service purpose, and provide you with attentive and humanized service. Thank you very much for your affirmation of Li's services, there is no end to satisfaction, only endless enthusiasm, we will continue to uphold the Intercontinental Group home away from home service concepts, adhere to the brand of intelligent selection of the unremitting pursuit of hospitality, and sincerely look forward to your presence again. Wish you all the best in your work!Sincerely,IHG Social Listening Team.

Response from Property: Dear Guest,Thank you for writing a review about your stay, we work hard to make our guests happy and appreciate your feedback! Our hotel is conveniently located just 6km from Xi'an Railway Station and 35km from Xi'an Xianyang International Airport. Just a short walk from Yuxiangmen subway station, travelling to most destinations in the city is a breeze. Nearby attractions include Xi'an Municipal Museum, Xi'an Fortifications and Xi'an Beilin Museum.We hope to see you again.Yours sincerely.IHG Social Listening Team