EASTERN HOUSE

客房服務真的值得一萬字好評，非常非常感謝劉領班以及徐中琴、王小雲管家，因為換了房間忘了項鍊也是她們幫我找到的，而且送了小零食給我們吃，貼心又温柔。位置和環境就不用多講了，賊好！性價比超無敵高，同價位裏個人覺得西安無對手了。

酒店服務真的超級好，特別是三位阿姨，王彩賢，何寧，屈愛琴，每天都會給我們好多瓶礦泉水。還有一筐零食，第一天我們沒吃，第二天又特意過來提醒我們，怕我們以為是付費的才沒吃。後來電視機的機頂盒有點問題，也是立馬叫了維修人員修好了，效率特別高。連地庫阿姨也是面帶微笑的一家酒店，如果下次去西安，還住這裏！真的五星推薦的一家好酒店！

五星級酒店，離鐘樓回民街非常近，附近有很多好吃的。酒店的服務也特別好，王小雲，屈愛琴，劉平的服務非常熱情友好。每天還贈送零食和飲料。

這家酒店是朋友推薦的，她以前去西安旅遊住過的酒店，她對酒店要求特別高，所以我毫不猶豫地在攜程網預訂了，整個行程就住這家酒店，東舍酒店地理位置優越，離鐘鼓、回民街、明城牆步行十來分鐘就可以到達。酒店的設施齊全，有健身房、餐廳，洗衣房，對於我們提供了很多方便，每天有豐富的早餐，和下午茶，礦泉水更是供應不斷，房間裏的零食也每天一大盒。餐廳的也有特色菜，價格合理，口味很不錯。工作人員的服務周到，熱情，這裏特別要表揚大堂經理任影經理，我們第一天到酒店，由於自身行程安排得不是很合理，她給我們提出建設性得意見，還幫忙預訂了駝鈴傳奇門票，比在網上訂購的還要便宜，有什麼需求，她都會第一時間給我們最大的幫助。客房服務也相當周到細緻，表揚劉領班，張亞琴，馬桂英，何寧，劉平，每天幫我們烘乾衣服送到房間整理好，給我們留言，就感覺很温馨，出來玩特別累，幫我們解決了出行回來還要洗一推衣服的煩惱。還有一天我們早出行去華山，來不及吃早餐，工作人員還為我們打包了早餐，品種豐富，有麪包雞蛋水果酸奶牛奶。總之這家酒店服務是真的好，有需要出行的朋友真的可以考慮哦！

We had a great four day stay at Eastern House. The rooms were clean, spacious and comfortable. Location is ideal and one can walked to most famous sites. Subway is less than a 10 minute away by foot. Hotel staffs were all helpful, particularly the kitchen staff at the restaurants where we had our daily breakfast. Ms Yin (尹改利）and her wonderful kitchen staff were lovely people who helped our elderly friend a great deal. They carried her plate of food to the table and assisting whenever needs arose. Breakfast was delicious and has both western and Chinese items. It was a great way to start the day.

The hotel is old. The lighting throughout the hotel is dim. The lighting in the room itself are soft even though all lights turned on so it was hard to tell whether the carpet, the bathroom floor, or the bedding are cleaned. Staff are friendly. Hotel is at the great location; Walkable to the City Wall, the Bell Tower, Drum Tower, Muslims Quarter. There are many restaurants nearby. The hotel provides unlimited water bottles. Laundry room has 2 washers and a dryer; it can get busy in early morning or late at night. Breakfast buffet is decent with Chinese and Western foods choices. From the hotel website and Trip.com booking confirmation, it said that hotel provides airport pickup, however, it turned out that they only provide free airport pickup for Mainland Citizens, everyone else, they will charged 150 RMB. which is more expensive than the airport taxi.

Overall, a pretty nice room with decent breakfast and good location.

Excellent hotel in good location, room very well appointed. Stay was especially comforting with the warm level of service by hotel staff. I would like to commend front office staff 孙陆who spent time in helping my wife and I set up WeChat DIDI and giving us his personal number to call at any time if we encountered issues. The morning breakfast service staff, 尹改利 and her teammates are happy in serving and awesome, making our 6.30am breakfast a great start for the day. Thank you 尹改利 & your colleagues for the wonderful breakfast mornings. Eastern House is fortunate to have such hardworking and enthusiastic employees. The welcoming experiences at 东舍 would be a draw for our next visit to 西安. 高标准的服务对于提供客户体验至关重要。我要赞扬前台孙陆的帮助以及早餐时尹改利和她的同事们友好服务。你们让我在西安的住宿成为一次美好的经历。