Hotel Sofitel di Xi＇an

We had a very pleasant stay at Novotel. The location was fantastic with easy access to the MRT and also to the key sights! While we had a small encounter with one of the front desk staff on the morning when we had to go off early on a day trip to Luoyang, the staff have been hospitable and would go out of their way to help us. We are particularly happy with the lady in the restaurant and the staff within the restaurant. Always ready with a smile! Would like to give an excellent review for 小任, the housekeeping staff who cleaned our rooms daily! There was an evening when we returned to find that she had taken the initiative to wash my socks for me. I was pleasantly shocked by the gesture! There was no need for her to do so, yet, she went out of her way to make us feel at home! Thank you Novotel! We would definitely choose to stay with you again!

因為帶了小孩，免費升級了親子房，房間很乾凈，枱燈忘記在酒店了，工作人員還主動聯繫了我，前台工作人員很有禮貌，服務態度超棒，點贊！還送了早餐券真的超級划算！酒店環境環境也很好，餐廳和大廳都很舒適，讓人感覺安逸，離地鐵口很近，出去玩的時候住在這真的是個很好的選擇

位置非常方便，非常方便，非常方便！ 馬路對面是鼓樓和回民街，出門地下通道過去三四分鐘，另一邊有各種小吃大排檔鐘樓小區，生活氣息很濃，還有青雲社相聲，走過去兩三分鐘，旁邊出門就是漢服館很多家，抬腿就到，坐地鐵走到鐘樓地鐵站c口也就五到十分鐘，去哪都很方便，關鍵是房價還比大唐不夜城那邊便宜一半，牆裂建議住在這附近，方便！ 説下唯一不爽的地方，房間門內是不帶鐵鏈等反鎖設施的，衹能用鎖舌頭那裡反鎖，前幾天都可以沒問題，最後一天發現鎖舌頭那裡不能反鎖了，叫來酒店工作人員説是公安要求不能反鎖，問題是這個反鎖是能用房卡刷開的啊，而且前幾天都可以，最後一天可能修了下門就整錯位了，明顯是敷衍不想調整，害得我晚上拿沙發頂着門，畢竟有小孩子在，小心點不為過，要是我自己也就無所謂了。唯一糟點。不過分還是都給了五分。

Our 3 rooms are located on the 5th floor close to each other. The rooms all have a great view of the Bell Tower and are clean and well appointed. The hotel is walking distance to the Muslim Quarter, Drum Tower, ancient City Wall, shopping malls, pedestrian promenade and restaurants. The staff is friendly, courteous and helpful in helping us find places to visit, cafes and restaurants where locals go and enjoy a great meal. The breakfast buffet was excellent and the staff and manager were wonderful and provided great services to ensure that we had a great experience. There is bus stop and metro station next to the hotel making the hotel centrally located in Xi'an. We highly recommend the hotel for family and business travelers and we will definitely stay here for our future trips to Xi'an.

My wife and I decided to visit Xi'an for her birthday from November 30th to December 4th, 2023, and we chose to stay at the Grand Hyatt Xi'an during that time. In short, it is an exceptional hotel, offering super delicious breakfast with a wide variety of both Western and Chinese dishes. The staff is incredibly friendly and accommodating. For examples, the gentleman in the front door of the hotel always welcomed us with very beautiful smile, the lady who took care of our room every day, displaying meticulous attention to detail that never failed to surprise us. The employees at the Italian restaurant were exceptionally kind, going above and beyond to provide extraordinary care and respect. When they discovered it was my wife's birthday, they surprised us with a small cake, decorated our table with balloons, and even offered us complimentary cocktails. Furthermore, the staff in the Lounge went out of their way to help me arrange a surprise birthday cake for my wife. They decorated the table with great care and passion, and even presented her with a thoughtful gift and a postcard, sharing their kind wishes with us. I almost forgot to mention that they also surprised me by offering a birthday cake when I was in my room. So, we ended up with three birthday cakes in one night that gave us the opportunity to share our joy and share a slice of happiness with the incredible staff. These are just some examples of their great team of their staff. Without doubt, I would highly recommend this hotel if you are planning to visit Xi'an.

We stayed here for 2 nights and everyone was really nice and friendly. The rooms are really spacious and comfortable. The location is good, walking distance from South Gate. There are a lot of shops and restaurants around. The restaurant of the hotel has really good food. We went there for the two nights after exploring and the food was tasty and the portions are big from a European point of view. Breakfast has a mixture of sweet and savoury foods. We also used the laundry room that has self service. The check out went smoothly with the help of Amy, Emma and Huang.

Very convenient location at the city center near the Belltower. The room is clean, comfortable, and most importantly, smells nice. The staff speaks English. I was very pleased with the availability of a European breakfast, scrambled eggs, tomatoes, bacon, croissants and black coffee.

The hotel is located in a really convenient location for travellers. It is located between the drum tower and Bell tower.. in addition, the Huimin Street ( food street ) is behind the hotel ( 2 minutes walk). The staff at the hotel are really welcoming and kind-hearted, and help with anything you need during your stay. The front desk staff speacilly (Mrs. Lei yu) is really hospitable and kind. her kindness and welcoming face made this trip a memorable trip. The hotel rooms are hygienic and beautiful. the rooms are cleaned daily.. and the commodities ( for example, water bottels, tissue, comb, etc) are renewed every day. Although i did not use some, every time the room is cleaned, the attended puts new ones... this really reflected the staff commitment to make your stay as comfortable as possible. The hotel has an eating area, where breakfast is provided to the guests.. the food is tasty, and both Western and chinese dishes are available. In the hotel lobby, there is a tour guide who can arrange for you to visit attractions in this beautiful city. The tour prices are cheap and the tours are really convenient. And they arranged for me an english speaking tour guide. Overall, the hotel location, hotel staff, rooms, and services are excellent.. will recommend this place for anyone who wants to come to xi'an.

My husband and I stayed in this hotel for three nights. We booked a standard room which was very affordable, and the hotel is located in the city centre, great location! There is a subway station just right next to the hotel so that’s very convenient as traffic in Xi’an is terrible! Upon check-in, a member of staff helped us and he was very friendly, he spoke English very well and that was helpful for us. Apparently the room that booked isn’t available so they upgraded us to a suite which was sweet! The room was humongous! It was very fancy, however I think the hotel is quite old, and some interior needs changing. We had a massive bed, maybe a California king bed? Very comfy bed! We had afternoon tea for two and a happy hour in the evening. (Not our favourite but it was a good deal). The gym was good too, they have some basic equipment and we were happy with it. The swimming pool was full of children so we didn’t use it, as we wanted peace and quiet. This is the most exciting part! On our final night, we got back quite late from exploring Xi’an and when we entered our room, it was pretty dark. No electricity. 🤣 I was super exhausted and I wanted to have a bath and just relax. But no can do. We had to go downstairs and update staff about the situation. We were told to wait downstairs, they gave us some water and we sat for about 15 minutes or so. And then a staff came to see us with a new set of key cards. She apologized to us for the inconvenience, like many times! We told her it wasn’t their fault but I think they really need some renovation haha (I didn’t say that to her), so she said we will be moved to a different room, from 20th floor to 28th floor. It sounded like we just got upgraded again! Haha. So we headed up to our new room, I opened the doors and wow! It was a 2-floor suite! It was amazing! I wanted to live in it haha. We were very exhausted and tired but it was a very sweet experience to have! My favourite was the bathroom as we had double sinks! (Yup that’s my thing) Overall, our stay in this hotel has been amazing. (Apart from the electricity problem) We liked the staff best, they were very helpful and kind to us. Everyone who worked in this hotel has been superb! And lastly, the manager gave us 20% discount as a compensation for the electricity incident. I would recommend this hotel to others due to its great location and incredibly helpful staff.