Atour Hotel (Xiamen Municipal Government Dongdu Ferry Terminal

Atour Hotel (Xiamen Municipal Government Dongdu Ferry Terminal Reviews

Atour Hotel (Xiamen Municipal Government Dongdu Ferry Terminal

Section B of Waimao Building, No.15 Hubin North Road, Siming District, Xiamen, Fujian, 361006, ChinaView Hotel Details
Atour Hotel (Xiamen Municipal Government Dongdu Ferry Terminal
Atour Hotel (Xiamen Municipal Government Dongdu Ferry TerminalAtour Hotel (Xiamen Municipal Government Dongdu Ferry TerminalAtour Hotel (Xiamen Municipal Government Dongdu Ferry Terminal
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Atour Hotel (Xiamen Municipal Government Dongdu Ferry Terminal Guest Reviews

4.6/5
Very Good
1435 review
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(1435)
Positive reviews(1391)
Reviews with photos/video(175)
Friendly front desk staff(219)
Easy to get around(138)
Delicious breakfast(126)
Quiet & comfortable(82)
Close to metro(51)
Convenient parking(48)
Perfect for business trips(40)
Negative reviews(44)
Jean
Jimu Double Bed Room (Deep Sleep Pillow PRO + Mini Fridge)
Stayed in Sep 2024
Couples
6 review
4.2/5
Very Good
Posted on Nov 12, 2024
Nice staff. Still a bit far away to the cruise center.
Response from Property: 親愛的朵友,十分感謝您的五分鼓勵!朵兒們看到了很開心,您在我們家住的開心和愉快是朵兒們最大的追求呢!我們一定會更加努力的,我們會一直在這裏期待您的下次入住呢!
Amy
Superior Queen Room
Stayed in Apr 2024
Solo travelers
21 review
4.7/5
Amazing
Posted on May 21, 2024
Atour hotel fan. Clean and comfortable.
Response from Property: 貼心的服務和完美的硬件設施是您和更多朵友選擇我們的原因,我們的床上用品四件套是新疆長絨棉裸棉材質,無化學印染,天然更健康。慢回彈記憶枕,全新升級,可以更好的保護您的頸椎。如您喜歡可隨時聯繫朵兒購買哦,期待與您的下次相遇哦!
Air113
Memory Superior Room - Mountain-View (Double Bed) (Fridge)
Stayed in Dec 2022
Solo travelers
3 review
4.0/5
Very Good
Posted on Feb 8, 2023
Staff is very friendly and helpful despite no english. Location depends what you want to do but still close to several spot (especially Xiamen Mountains-to-Sea Trail - Health Footpaths- photo attached). Unfortunately, there is no restaurant in the hotel, which would have been quite convenient.
Response from Property: 親愛的朵友,非常抱歉沒有給您帶來好的體驗,謝謝您能給朵兒們指出不到位的地方,朵兒家肯定及時改進,希望您給朵兒一次改正的機會,下次給你帶來不一樣的入住驚喜體驗 !
Guest User
Memory Elegant Room
Stayed in Feb 2024
Family
2 review
3.5/5
Posted on Apr 11, 2024
staff are helpful and accomodating.
Response from Property: 尊敬的用户,非常感謝您選擇入住我們酒店,並且抽出寶貴時間給出您的評價。對於您在入住期間遇到的問題,我們深感抱歉。首先,我們對您在住宿期間出現的房間味道很重的問題表示誠摯的歉意。我們非常重視客人的入住體驗和舒適感,因此我們已經對您反饋的問題進行處理,加強對房間進行除味與通風處理以及進行房間全方面的排查。再次感謝您對我們酒店的評價和反饋,我們非常重視每一位客人的意見。我們將一直努力為每一位客人提供優質的住宿體驗,您的滿意是我們最大的動力。如果您還有其他的建議或需求,請隨時與我們聯繫,我們將竭誠為您服務。期待您的再次光臨!
W
Memory Elegant Room
Stayed in Sep 2022
Solo travelers
69 review
1.5/5
Posted on Oct 7, 2022
This hotel didn’t even clean the room. I had to ask them at 16:00 to send someone to clean the room. I have no idea how this is a 4- star hotel. The shower floods into the bathroom because it was built poorly and no seal on the shower door. The air conditioner vent is taped on to the wall with clear tape. It took 20 minutes to check-in because they could not find my reservation or something. The buffet is not good. It’s very limited. The eggs are burnt and brown. Yes, the eggs are brown! There are people smoking cigarettes in the hallways next to the elevator. The wifi does not work. The signal is so low that it is unusable. This is the worst Atour Hotel that I have stayed in.
Response from Property: Hello, dear, thank you for sharing. We are very sad about what happened to you. The front desk can serve you all day. We clean the room every day. As for your suggestion, the bad breakfast and eggs may be a difference between our Chinese and Western cultures. You can ask our request to prepare a five-point copy for you. Cooked eggs. I apologise for the unhappiness caused by other guests who smoke at the elevator entrance in time. We will remind guests not to smoke in public places. I'm very sorry! If you have any questions or need our help, you can call us. I apologise for your unpleasant experience!
Nosiiiii
Superior 2-bed Room
Stayed in Dec 2022
Travel with friends
4 review
3.2/5
Posted on Mar 15, 2023
The front desk service was wonderful but the cleaners were not good. Our room was always poorly cleaned, sometimes they didn’t even change the bathroom towel.
Response from Property: 親愛的朵友,非常遺憾沒有得到您的五分好評,感謝您能給朵兒們指出不到位的地方,朵兒家肯定及時改進,希望下次入住給您帶來更好的入住體驗喲。
Guest User
Superior Queen Room
Stayed in Nov 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 4, 2022
I love this place. The room was quiet and comfortable. The staff were all professional and friendly. Great location, very close to the Rd station, and Huweishan park. Breakfast was very good. Late checkout!!
Response from Property: 好開心哇!親親給朵兒點了滿滿的五分呢!有您的讚許我們一定不忘初心,砥礪前行。朵兒們在這裏等候您的再次體驗,我們會不斷帶給您驚喜的服務
Guest User
Superior Queen Room
Stayed in Dec 2022
Business travelers
1 review
4.5/5
Great
Posted on Jan 19, 2023
The hotel is in a good location, the room was quiet and the bed was comfortable.
Response from Property: 親愛的朵友,非常抱歉沒有給您帶來好的體驗,謝謝您能給朵兒們指出不到位的地方,朵兒家肯定及時改進,希望您給朵兒一次改正的機會,下次給你帶來不一樣的入住驚喜體驗 !
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 9, 2025
An experience beyond expectation! Very pleasant! Because I had to take a boat to Gulangyu from Dongdu Passenger Terminal the next morning, I specially changed from the five-star sea view room by the sea to this Atour. The hotel facilities look new and tidy, but there is no peculiar smell of new decoration. Although the room is not big, it has everything it should have. Compared with the previous five-star hotel, which did not even put tea bags, this one has prepared tea bags and drip coffee in advance, and also prepared disposable coffee cups considerately. The bathrobes are all washed, disinfected and packaged, and the drinks in the refrigerator are free to drink, and the large TV can be projected. The service is particularly praised. When we arrived at the store, we were upgraded to a family room, and we took the initiative to provide relevant supplies when we saw that there were minors staying (all the hotels along the way, including five-star hotels, had to call repeatedly to provide an extra set of toiletries after adding a bed). On the first day of stay, because the child was sick, I ordered four takeouts in succession, and the security guards delivered them to my door as soon as possible when the robot was busy. The laundry room in the hotel also runs in an orderly manner and considerately, allowing me to wash the dirty clothes accumulated for several days, including jeans. The front desk staff gave me two days of breakfast just because they asked about my son's identity (because he really didn't look like my son). The breakfast was both Chinese and Western, which was far beyond my expectations. There is also a small library in the lobby on the first floor, and the quality of the books is quite good. If I have to find some faults, the sound insulation of the room cannot be compared with that of a five-star hotel. After 8 or 9 in the morning, the sound of the doors next door can still be heard. As a super neurasthenia patient, I wore earplugs to sleep this time and it did not affect my rest at night. Finally, my son said, who would stay in a five-star hotel after this! It is a cost-effective choice for ordinary family trips and ordinary business trips! 👍 To express my gratitude, I took a lot of photos of the hotel for reference.
Original TextTranslated by Google
6/17
Response from Property: Dear little master, thank you for your careful review. Your satisfaction and praise are the best affirmation for us. Thank you for your perfect review. As long as you come to Duoer's home as a guest, you will be served a cup of warm tea. The warmth starts from here and continues. Your satisfaction is the greatest comfort and reward for Duoer. Please contact Duoer as soon as possible if you have any questions during your stay. Duoer will solve the problem for you without stopping. At the same time, Duoer will continue to work hard to improve and perfect themselves, so that they can more confidently welcome you back next time. I look forward to meeting you again with Duoer.
Guest User
Memory Elegant Room
Stayed in Feb 2025
Travel with friends
1 review
4.7/5
Amazing
Posted on Mar 7, 2025
The location is very convenient, 15 minutes from the airport Atour is very cost-effective After breakfast the next day, I walked directly to the pier and took a boat to Gulangyu Island. I could also put Baobaoli Village here, which was very convenient The service of the front desk lady was very nice
Original TextTranslated by Google
Response from Property: 謝謝親!看到您的認可,朵兒萬分開心,我們會一直努力下去,讓更多的朵粉體驗到亞朵人的真心!
Guest User
Memory Elegant Room
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 7, 2025
The reception was very welcoming! The room was clean and hygienic, and the mattress was very comfortable. Backed by the mountains, the environment was beautiful. The warm color design style of the lobby was very comfortable. The breakfast was also good.
Original TextTranslated by Google
6/7
Response from Property: Thank you dear! Duoer is very happy to see your recognition. We will keep working hard to let more Duo fans experience the sincerity of Atour people!
RyaogunCHU
Superior Queen Room
Stayed in Feb 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 8, 2025
This is my second time staying at Atour. My biggest goal is to return the books I borrowed from the last hotel in Xiamen. I feel like I have achieved a lot. Thanks to the beautiful lady Yujuan from the hotel for helping me upgrade the room. She is beautiful and has a sweet voice. The must-have is washing clothes. It is quite good to wash and dry the clothes before leaving. It is quite good to wash away the dust and fog and set off on the way home.
Original TextTranslated by Google
Response from Property: Dear little master, thank you for your careful review. Your satisfaction and praise are the best affirmation for us. Thank you for your perfect review. As long as you come to Duoer's home as a guest, you will be served a cup of warm tea. The warmth starts from here and continues. Your satisfaction is the greatest comfort and the greatest reward for Duoer. Please also contact Duoer as soon as possible if you have any questions during your stay. Duoer will solve the problem for you without stopping. At the same time, Duoer will continue to work hard to improve and perfect themselves, so that they can more confidently welcome you back next time. I look forward to meeting you again with Duoer.
Huobitemeiren
Superior Queen Room
Stayed in Jan 2025
Couples
17 review
5.0/5
Outstanding
Posted on Mar 1, 2025
I came to see Sandy Lam's concert and passed by here. I think it's quiet in the bustling city, easy to park, and convenient to travel. It's not far from the subway station Jianye Road, and next to it is the Xiamen Municipal Government. You can see the real window when you enter the room. When you open it, you can see Foxtail Mountain opposite. The green flowers are so beautiful, and the air is so good. I feel good when I hear birds singing in the morning. The most important thing is that you can't hear the sound of cars on the road. This hotel next to the elevated road that can be seen everywhere in the small city of Xiamen is really superior! At least I think so personally, I sleep very quietly! Some hotels are not soundproof for human and car sounds. I personally care about sleep quality and environmental noise. This hotel can be said to be full marks for this. There are also more attentive supplies, which are comfortable to use. The hair dryer is quite powerful and blows very comfortably. The shower gel and shampoo smell good. Breakfast is quite rich in Xiamen, with fruits, side dishes, five or six cooked dishes, some pastries (rarely seeing jujube paste cakes), cooking, fried eggs (I don't know why, there are fewer fried eggs for breakfast in Xiamen hotels), drinks, fried food, staple food, breakfast is indeed quite rich. Room card and power card will be given upon check-in. I tried it and both can be powered, but the power card can't open the door. The front desk means to take only the room card when going out, which can avoid forgetting to take the room card when going out. It only takes ten minutes to walk to the Xiamen-Gulangyu Wharf, the cruise center. If you are traveling, it is quite convenient. Not far away is the Yundang Lake, and there are many banks and financial centers nearby. Feng Shui is also a good place to gather wealth! I will stay here next time!
Original TextTranslated by Google
Response from Property: Dear little master, thank you for your careful review. Your satisfaction and praise are the best affirmation for us. Thank you for your perfect review. As long as you come to Duoer's home as a guest, you will be served a cup of warm tea. The warmth starts from here and continues. Your satisfaction is the greatest comfort and the greatest reward for Duoer. Please also contact Duoer as soon as possible if you have any questions during your stay. Duoer will solve the problem for you without stopping. At the same time, Duoer will continue to work hard to improve and perfect themselves, so that they can more confidently welcome you back next time. I look forward to meeting you again with Duoer.
Guest User
Superior Queen Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 7, 2025
The room is clean, comfortable and quiet. It is close to Dongdu Wharf and the First Wharf. The service of the front desk lady is very warm and good. I stayed for another day and will choose this hotel next time I come to Xiamen!
Original TextTranslated by Google
Response from Property: Dear little master, thank you for your careful review. Your satisfaction and praise are the best affirmation for us. Thank you for your perfect review. As long as you come to Duoer's home as a guest, you will be served a cup of warm tea. The warmth starts from here and continues. Your satisfaction is the greatest comfort and reward for Duoer. Please contact Duoer as soon as possible if you have any questions during your stay. Duoer will solve the problem for you without stopping. At the same time, Duoer will continue to work hard to improve and perfect themselves, so that they can more confidently welcome you back next time. I look forward to meeting you again with Duoer.
H_1016
Memory Elegant Room
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Feb 3, 2025
I have heard of Gulangyu Island a long time ago, so I took advantage of this Spring Festival to travel by car with my family and checked into this Atour Hotel. The service attitude of this hotel is very good and full of the flavor of the New Year. When I entered the store, there was a greeting of Happy New Year and toys and snacks for the children as New Year gifts. I was instantly attracted by it. On the first day in Xiamen, the car broke down, which was very embarrassing. It was New Year and I was unfamiliar with the place, so I found the hotel front desk. After Ruhao knew the situation, he told us not to rush to rest in the lobby first, and he would find a way. No auto repair shop was open during the New Year, so the hotel engineering was called in for repairs. Liu Zhenrong and Wang Shuai directed the master to repair while repairing through video, and they got dirty all over. I was very grateful and thankful. It took 1 hour to repair the car. Later, I saw that the master's clothes were dirty, and I felt a little sorry. I didn't even want to give red envelopes to the hotel service staff. Thank you very much. I was really shocked and grateful that they could treat my business as their own. It was very heartwarming. I must give a thumbs up to this hotel, and I hope the hotel will do better and better. I wish you all a happy New Year.
Original TextTranslated by Google
Response from Property: 感謝親對朵兒的大力支持,朵兒看到您的五星好評工作都更有熱情了呢~ 亞朵服務準則就是眼中有人,心中有愛。每一位賓客都是我們酒店寶貴的財富,咱們會帶着您的支持一直前進! 咱們酒店背後就是廈門的狐尾山公園風景秀麗,距離廈鼓碼頭步行7-10分鐘就可以到達,附近出行都是非常方便的呢