Borrman Hotel (Xuwen Port Wharf) Reviews

Response from Property: Hello dear customer! We are deeply sorry for your bad comment. First, you need to provide a high-floor room at the front desk. Since our hotel was full that day, we could not arrange it for you, and you wanted to check out at the time, and the front desk agreed to check out. , but then you came back and stayed. 2. There is no mahjong table in our shop, please forgive me. 3. You checked in at 22:19 on June 22, and at 3:40 in the morning for more than five hours, you said that the air conditioner was not cooling. How did you endure these five hours? We asked our duty manager to come back to deal with the room change. Our store manager came back at the first time at home to deal with the problem of checking the air conditioner and coordinating the room change (there was no room for you to change the room when the room was full that night). At that time, the indoor temperature was 27 degrees, you The photo is also 27 degrees, the room window is open, how about the cooling effect? Anyone with common sense knows this. 4. Xuwen belongs to the tropical area of Guangdong. If the air conditioner is not cooled, the indoor temperature can reach more than 30 degrees. Later, the manager personally found a fan to provide you with the past. I am worried that you will not sleep well indoors at 23-27 degrees. At that time, after closing the room window, you saw that the temperature had dropped, and you said that you don't need a fan. This reply is completely true. You are welcome to come back and adjust the monitoring to confirm. Please don't open your mouth and say that the hotel refuses to communicate, thank you!