Hotel berhampiran Montaña Mesa, Yaiza

We booked the hotel (rather late in the day) as part of an Inntravel package - and only then read some of the negative reviews here. Our experience of the hotel brought us to an opposite conclusion. The location on the edge of the small town of Yaiza is not remote, but quiet and tranquil, and only a relatively short drive to the southernmost beaches and resorts, rugged coastal path, or in other directions, the amazing Timanfaya National Park. The room we had was next to the pool (very cold, but invigorating!), and was clean, spacious, and had a great shower and a very comfortable bed. It was cleaned daily, and the only improvement we would suggest is that it could benefit from having a couple of chairs (it had one plastic chair). Some other rooms seemed to be a little more opulent, but the one we had was more than adequate for our needs, and met out expectations Breakfast, served in the courtyard, was wholesome, with a wide and plentiful choice of fresh fruits, cereals, yogurts, ham, salami, cheese and breads etc. The breakfast staff, who worked very hard, were fantastic, charming and infinitely patient. Evening meals at the restaurant (which is not run by the hotel, as far as we understood the situation) was a relaxed, very tasty and friendly experience. The management were there to help and advise, and we didn't feel any negative vibes. We had a very relaxing time at the hotel, and wish it and its charming staff well for the future.

Stayed in one of the suites… Quirky furnishings and decor in the room and bathroom…the volcanic rock bathroom was amazing…Outside there was a nice private terrace with table and chairs but only 1 very old and worn sun lounger. Breakfast was delicious and plentiful but the lack of availability of coffee and tea before breakfast service was surprising given that there were no facilities in the room to make any. There’s a lovely communal lounge and outside tables and chairs, there’s a communal fridge with a basket per room for your own personal goods so in the evening it would have been perfect to sit and have supper and a drink but there were no glasses, plates, cutlery to use… they were all locked away in cupboards until breakfast !!!! Hilario is in such a beautiful quiet location, perfect for exploring the island but sadly it’s lacking in simple things and a personal touch that are always available everywhere else we have stayed. We had no contact from the owners after our arrival. Given that we paid 117 euros a night for 7 nights we feel our experience wasn’t what we expected or value for money.

This hotel is in a lovely quiet location. It has great amenities including several pools and restaurants. The best thing is the staff who are fantastic, friendly and very helpful. Food is good but not great. We felt they would benefit from including daily specials to boost variety. It’s worth upgrading to Preferred for the access to private pool area and restaurants. One strange thing is that despite being adults only most of the pool areas are very shallow so not suitable for swimming. We would recommend eating at the sushi bar Gotham. The chef is brilliant, very charismatic and makes some fantastic sushi. Our trip went well for 8 days but then the hotel was invaded by a massive group of Americans on a corporate reward group. This turned a hotel that was supposed to be romantic and for couples into a noisy, shindig. The noise levels increased with the alcohol consumption from late afternoon until late night. It was a very disappointing end to what had been a lovely holiday. Surely a hotel that advertises it is for couples should not be offering mass corporate stays.

Well I had a lovely week here , I was so relaxed and chilled out and so sad to have to go home. The only thing I can moan about is a broken bin in the bathroom of our room , 177. Nothing else to complain about. Yes there were birds , I didn't care ,it wasn't a big deal . Everywhere is spotless ,all the beds were wiped down ,tables ,chairs ...all wiped daily. Everywhere is swept clean every morning , I never saw any rubbish anywhere at all. Food was lovely , so many choices . Beautiful salads , lots of pasta ,fish meat dishes . All kinds of bread , fruits ,cheeses ....I enjoyed my meals and so did my son ,who loved the spaghetti and sausages ! No complaints about food and you will always find something delicious. Breakfast is amazing , all different cereals and grains and yoghurts and I wish I had more than one stomach tbh It's all child friendly and wheelchair friendly. The marina is a 10 minute walk down hill , this is difficult on the return for wheelchair users or mobility problems . There is a little shop in the hotel that sells water and snacks and souvenirs. There is a great bus service into Puerto Carmen daily. We had a garden room, big and spacious,big bath . V comfy beds ,comfiest beds i have ever slept in abroad. Piano bar is lovely ,great musical entertainment most nights. You need cash for the safe deposit and towels but most hotels do this abroad and nothing to lose your head over, just take a bit of cash with you . Anyone who could get stressed at this hotel is probably a difficult person to please . The palm trees swaying and the beauty around you here is awesome. Lovely staff too , if you talk and smile to them you get smiles back ,all the staff were super friendly. Please go here and experience how lovely it is . One day I shall return ,I literally can't wait

I would like there to be a rating between AVERAGE and VERY GOOD, and this hotel was above average, and below very good - there needs to be a GOOD rating- but this is trip advisors fault not the hotels! I stayed with a friend, in a junior suite 2-9th June 2023. Let’s start with the room. We arrived around midday and our room was ready – hurrah- super friendly, knowledgeable receptionist checked us in, gave us a load of info and a map and off we went! The excitement turned into a little bit of disappointment when we realised that instead of the 2 single beds pushed together, as depicted in every single solitary photo of a junior suite, it was one double bed – not ideal for friends holidaying together. The shower was VAST – very impressive but it was let down by the grout on the floor of the bathroom which was grubby and could do with replacing. The room itself was clean, big, and bed comfortable, with air con, tea/coffee making facilities and a fridge. Cleaned daily (except cups etc which were randomly not) – by exceptionally friendly cleaning staff. We had an issue with the bathroom on the first night, whereby we created a paddling pool in the shower room due to a blocked drain! -Quick trip to reception and super friendly Mr fix it man was with us in 5 minutes, fixing the issue, which never reoccurred. The restaurant had a fab selection of differing foods, always something to suit all tastes, and a chef always cooking you up something – eggs/omelettes/fresh fish/chicken etc. Mountains of fresh salad, fruit and bread – and snacks pretty much all day! Restaurant staff were all amazingly polite, friendly, and attentive. Bars were what you would expect of a 3*, local wine, spirits, premade cocktails, and once again amazingly polite, friendly, attentive staff. The pool was lovely and warm, with nice views looking down to the sea – never had an issue with getting a sunbed, but there is limited space around the pool area. I believe the other side of Flora is much quieter if you don’t like 4000 inflatables, and their young owner’s noise. The hotel is on a hill…… very pleasant stroll down, under 3 euro in a taxi back – not an issue at all. With a taxi rank just outside the hotel getting back to the airport was nice and easy to (approx. 20 euro). There was only one real thing that let this hotel down, the entertainment- whilst some of the live music acts were great the male half of the entertainment team (which consists of 2 people), really did not have his mind on the job at all. If you are going to work in entertainment you need to be enthusiastic 24/7, with both adults and kids, or they will lose interest fast. Which I witnessed on several occasions. Don’t put out water polo nets and walk away to chat to another member of staff, not even asking if anyone wants to play, don’t do 1 song at the mini disco, not engage the kids(more than once), and again walk away to chat to more staff members, don’t roll your eyes when someone asks you to repeat a qui