Hotel berhampiran Zaepfel Stadium, Yakima

There are 4 Hilton hotels in Yakima and at the bottom of the list is the Tru hotel, a 2-star hotel. The only good things are the parking is free and it is generally the cheapest of the four. The room is small, adequate for one but cramped for 2. The room is missing a closet, storage, microwave and coffee maker. The staff was indifferent. The breakfast was OK, about equal to a Hampton Inn. One incredibly annoying feature was that the lobby microwave (the one you have to use) is on a shelf right under where people are checking in at the front desk. What an annoyance. Not a place I would return to.

The room was very clean but the staff wasn’t very nice. For a late checkout I was charged $50 and apparently normal use of a towel meaning it had been used meant that the towel was now ruined and that they were trying to. Charge me $100 bucks for a towel that wasn’t even stained…. After already paying for my room my kids and I went to get dinner and came back the the owner approached us as if we were trespassing and was very rude to me and my kids after we informed them that we had already paid for our room and we’re supposed to be there yet he acted like it meant that since we had left we were no longer guests or something. He was very rude and did not make it feel welcoming at all. Also there is not free breakfast and there is no coffee pots.

We stay one night with friends for a short craft beer tasting trip. It became Hilton tapestry hotel shortly after we made the reservation and they allowed us to accumulate Hilton points when we checked in. Check in was easy. We left our luggages there and got a text message when the rooms were ready. Parking was affordable at $10 a night. Plenty of parking space and easy to get in and out. They even called the restaurant to make a reservation for us upon hearing that we were not able to use our foreign phones. Rooms were a bit too dark for us but it was comfortable and clean. We love the breakfast spread - our first in a hotel since Covid. The selection was better than standard hotel breakfast. The herb omelet was very good but it was not topped up so my husband didn’t get a taste of it! There were pastry, charcuterie board, fruits, yogurt, oatmeal and even fruit juice! We were pleasantly surprised. Location was good, near the farmer market. There are a few brewery at walking distance. We had a nice stay and the best thing about this hotel is the personal and human touch of the reception staffs. Well done and keep it up.

This is by far the worst hotel I have ever stayed at, and this is not by fluke or accident as the second time I stayed was worse than the first. The hotel staff are rude, they lie, and discrimination seems to be celebrated there. At checkout I left the room spotless and even cleaned the toilet so that housekeeping didn’t have extra work as I like to do at hotels and vacation rentals, so I was very surprised that they wanted to keep $40 from my cash deposit with claims of “towels with makeup”. They wouldn’t show me the towels and only offered a photo on the receptionist’s smart phone that showed slightly soiled towels easily cleanable with bleach that could be used to scam every guest that supplied a cash deposit. One front desk worker lied and said she was the manager which was proven false after discussion with Wyndham Customer Service. This was frustrating, but I gave the location another chance to which I was disappointed once again. At check in, the front desk worker charged me $20 more to my card for the deposit but lied that she didn’t even when I showed her the transaction on my account. She lied about being booked when I inquired about extending my stay another night as I was able to book the same room easily through a third party company, and then told me I was on the “do not rent” list after she got confirmation of my reservation. I got my items together and was walking out with my hands full of luggage, she came at me screaming very aggressively, which scared me as I felt she was going to assault me and I wouldn’t be able to defend myself while carrying my things. I called Wyndham to complain and was told that the towel issue was at the discrediting of the franchisee, was ignored when I voiced the numerous other complaints, and was hung up on…. I still can’t believe how horrible the company treats guests. It should be noted that I am very friendly, clean, and conscientious of others on a regular basis and was so during this stay, and I don’t like to complain unless necessary. I clean the hotel room before I leave and leave cash tips for housekeeping when I am able so there is nothing striking about my behavior or demeanor that would explain such discriminatory treatment. I do however suffer from adhd, ptsd, and severe anxiety and panic disorders which I receive disability for, so I am often nervous with others and can be awkward within interactions. I’m also struggling with searching for my adult son who has been missing for two months, which I disclosed to the employee in hopes to evoke some compassion or kindness before she almost attacked me unprovoked and unable to defend myself as I was walking out hands full. I’m not sure why I was treated so horribly besides the fact that I stood up for myself against the illegitimate towel charges at the first stay but I have never been treated so bad by hotel staff in my life. Hands down, these two experiences were the worst I’ve ever had at any hotel in my 42 years and would warn anyone read

This was an uplanned overnight side trip and I'm really happy I stayed here. This hotel is excellant in every way - facility, staff, location, etc. I was on a ”Road Trip” and the room was a perfect respite - large, clean, comfortable bed/bedding and all the necessary amenities. The staff (especially Bill, Mandy &Araceli - front desk) were amazing. They were friendly, efficient and really helpful with things to do & restaurants. It was a delightful contrast to the Red Lion in Post Falls where I stayed the previous night (I do NOT recommend).

There are a surprising number of good hotels in Yakima and the Holiday Inn is ideally located for exploring the city and the surrounding area, while experiencing comfort and a high quality stay. The room price reflects this and is probably a lot more than you'd think Yakima would warrant, but the rates here are comparable with the other properties in the same class. The Holiday Inn is right in the heart of downtown and there is certainly noise that you'll have to contend with as a result. Yakima has something of a minor homeless problem and there was enough shouting and fighting outside to disturb your rest. It's a safe are nonetheless, just annoyingly noisy. Parking is available behind gates if you feel the need. I didn't. The open parking is fine. The property is big and modern and the staff friendly and welcoming. There's a concession stand in the lobby to buy expensive snacks and drinks and there's also a pool and gym area. I didn't know this ahead of my stay, so didn't pack accordingly, so I didn't use them. Rooms are spacious and well furnished. Linens are clean, but housekeeping isn't daily. They came once during my three night stay and I don't know what needs to happen to get daily service. There's a fridge and microwave, a big flat screen TV with loads of channels and good heating/cooling, albeit noisy. There's a coffee/tea maker in the room, but there was no coffee and I had to go in search of the maid cart to grab some of the pods. The bathrooms come with some basic amenities and the usual IHG liquid soaps etc. Hot water pressure is excellent and the towels were clean and fresh when I checked in, but weren't replaced or changed after the first night. Wifi is free, but it's not all that good. Terribly slow and intermittent. I don't think the hotel was all that busy, so it must get even worse when the property is full. Unlike the Express brand of Holiday Inn's, breakfast is not included. There are a lot of options to choose from, but it's pricey and all added to your bill. The free Holiday Inn Express breakfast would be so much more appreciated. All in all, a very good property. Just what you'd expect from IHG.

I love it the only thing that I don’t like is that you don’t have breakfast

酒店就在河邊，沿河走走景色不錯，旁邊一家墨西哥菜也很好。