Three-night family stay in the Deluxe Family Room. The room itself was spacious, mattresses genuinely comfortable, and the shower perfectly adequate — the physical setup was fine for a family with a child.
That said, a few things need to be said clearly. We had specifically requested a non-smoking room — it was stated explicitly in our booking. The room smelled heavily of cigarette smoke on arrival. We slept with the window open the first night and eventually bought air fresheners from a nearby mall. The hotel's own sign in the room, notably, only prohibited smoking in bed — not in the room — which explains a lot. For a hotel calling itself "International," the complete absence of any English-speaking staff was a real problem. Requests went unaddressed not out of unwillingness, but because communication was simply impossible without WeChat translation. Speaking of which — we used WeChat to request an extra towel for our daughter every single day of the three-night stay. The room is booked for three guests, two double beds, yet only two towel sets were left each time. A minor thing, but it repeated daily. Staff did arrange a taxi when asked, which was helpful — though the cab that arrived was old and not well-kept.
Breakfast was solid. Not exceptional, but filling and with decent variety.
Overall: good bones, real execution gaps. If you're booking here, come prepared with a translation app, bring your own air freshener, and double-check your room before accepting it.
Rating 7 out of 10. There is a room for improvement.
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