Merlinhod Hotel

The location of this hotel is really good, close to Wuyue Plaza. The mutton hotpot across the street is also good. The hotel service needs to be improved, especially the breakfast restaurant on the top floor. During the morning rush hour, people going downstairs to check out and going upstairs to have breakfast are crowded. The food variety and environment in the restaurant are also seriously mismatched with the number of rooms. I didn't have a good breakfast for two consecutive mornings. It was crowded. The breakfast restaurant waiter also had a sullen face. Maybe it's like this during the National Day holiday.

The front desk service was excellent and well organized, and I would like to commend the two beautiful ladies at the front desk. The room is big enough, comfortable and very good. There is a food street around, which is quite convenient. Not bad. Parking is free and very convenient.

They didn't inform the guests when they lost something, and even after we located it and found it in the hotel, they still didn't acknowledge it. We checked out at 9 am and drove to the hotel in Shanxi at around 5 pm. When we arrived, the child discovered that his iPad was missing. Since he had only played with it in the room, we quickly called the hotel. It felt very abnormal at this time. Normally if something is lost the hotel would contact us when they are cleaning, but they haven't. I called the front desk and they said they would ask. After hanging up the phone, I used my cell phone to locate the iPad on the basement floor of the hotel. We contacted the front desk again. The girl at the front desk picked up the phone and when she found out we were looking for lost property, she directly asked, "Have you asked?" It took about three minutes. We told them that we were in the hotel and suggested calling the police. The front desk asked someone to ask again. Then we used the phone to put the iPad into lost mode (after turning it on, it would sound a continuous reminder and show that it was lost and the owner could be contacted - our phone number would be displayed). After waiting for a while and no one contacted us, we called the hotel again. The girl at the front desk said she would ask someone, and then my husband asked, "Is the B1 floor your office area? Or dormitory?" The receptionist said she would ask someone. My husband asked again if the B1 floor was the office area, and the receptionist didn't say anything. We feel very angry. What does it mean to be evasive? My husband asked, "Can you hear me? Is the B1 floor an office area?" The receptionist said they could hear me but did not answer the question. Then the phone was taken away by another person, who then directly said there was an iPad. The whole process is obvious. After communication, the iPad was sent to us via SF Express cash on delivery. But the hotel staff clearly found it but didn't contact us. When we called again and again to get it back, he still tried to hide it. I have stayed in too many hotels in the past ten years, and this is the first time I have encountered such a thing. The children insisted on going to Yan'an because they longed for the revolutionary site, which really taught us a good lesson. (There are also negative reviews of his company where the charger was lost and could not be found, which shows that this is not the first time. If they do not do a good job of employee training, they will suffer the consequences sooner or later.)

The front desk staff who checked in on the 23rd provided very good service, including providing two breakfasts for our children because we stayed for more than a week. The hotel is relatively new. The barbecue on the fifth floor is delicious and open until one or two in the morning, which is very convenient. The hotel is generally good and can be chosen

前台服務很好，房間房間很乾凈，枕頭很舒服，整體環境入住比較滿意，睡眠也比較好。完了，整個房間的私密性也比較強。總體來説，這次入住的體驗感還是不錯的，值得推薦。

房間太小，床對面是一堵牆，轉身碰牆，脱衣服碰牆，皮箱都沒有位置打開，洗浴水漏到衞生間，地面全是水，洗浴沒有護髮素，前台登記入住人員態度冷漠，價格和房間標配不符