Penginapan Holiday Inn Express di Yantai

We travelled from Shanghai by train, so didn't arrive at Holiday Inn, Yantai until 23:30, my wife and I were very tired and a pleasant welcome would have been appreciated, instead we got a very miserable receptionist, no smile, no greeting, we were made to feel like we were an inconvenience. I understand the language barrier was going to be an issue, but the lack of information on breakfast times, facilities and general directions were poor. During the 6 night stay, the experience improved, the day staff were more helpful, again taking language barrier in to consideration, the English is passable, but not great, they gave us a free extra breakfast so our Son could join us one morning. Hotel itself is clean, comfortable and I'd rate it 5/5 for that. We were checking out at 4am to catch our flight, I'd asked already if that was OK and if I had to do anything, I was told it fine, there will be somebody on reception. At 4am we found the receptionist fast asleep on a near by sofa, she didn't wake up, so we just left key card and departed.