Ulasan BUENA VISTA COAST HOTEL YANTAI

Good: 1. The only reason I chose this hotel is the convenient location. It's easy to go anywhere in the center of the city. 2. Bedding was clean. To be improved: 1. The drier in the self-service laundry room was awfully dirty. I felt the filter had NEVER been cleaned. When I removed the filter from the drier, it was full of fabric debris and mold. I spent 5 minutes to clean it with a tooth brush before use. I guess the hotel didn't know that the filter should be cleaned each use or at least everyday, maybe because driers are not commonly used in China. However, if you have one in use, you should know the correct maintenance! 2. There were some mistakes of documentation/operation of the hotel. We changed our room for the last day of our stay (we had two bookings with the same hotel in a row), but the hotel didn't complete the registration from their end. They sent a "no show" notice to ctrip the agency after they helped us transfer to the new room of the 2nd booking. In addition, when we checked out, we returned the room key to the front desk in person. The front desk didn't tell us that there was a pending payment under our name but let us go. Later, the hotel sent a "no payment" notice to ctrip. We were already back to Canada so hard to find a way to make a payment. Ctrip had to deduct it from our security deposit. The hotel's management should be improved to do things correctly rather than sending all the wrong messages to client/agency.