Hotel berhampiran Zenmyoji, Yasu

This is the second time visit here,There is a shuttle bus from train to hotel, the hotel facilities and services are perfect, the hot spring is great, the temperature is just right,Swimming pool is quite big,I must go again next time.Thankyou Mayumi Kiyu she try her best to helping me,is a nice lady=]and also Rai Rojina she is the one who can speak good english in the hotel,she helping me so much!! 第二次來這裡了，從火車到酒店有專車接送，酒店設施和服務都很完善，溫泉很棒，溫度剛剛好，游泳池挺大的，下次一定要再去 .謝謝Mayumi Kiyu，她盡力幫助我，是一位好員工=]還有Rai Rojina，她是酒店裡能說一口流利英語的人，她幫了我很多！！還有一位會說普通話的男孩，他非常有禮貌，努力的幫我翻譯,thanks!

It was one of the nicest hotels I stayed at during my recent trip to Japan. Hotel is nearby the train station and has very convenient shopping close by. First three floors of the building are commercial, hotel begins on the 4th Floor reception and higher. Rooms on the floors above require key card to activate elevator upwards so quite secure. Coffee and soft drink machines are available between 1400 and 2200. Rooms are nice. Again separate sink , toilet and shower/bath facilities. Bed was typical and they offered the convertible hard/soft pillow which I supplemented with a towel. Quiet rooms despite being the buses and trains below. Breakfast is available in the bakery below. 3 meal combinations were available though the typical Japanese breakfast needed to be ordered the day before. Huge assortment of pastries and baked goods. Definitely a plus to start the day.

Good place if traveling by car . Comfortable room , good bed and slept well . Has public bath at Ground floor , small but good enough for relaxation. Value for money, providing breakfast with nice food . Would stay again. Only thing is no restaurant around the hotel.

何回も利用してますが、今回は部屋のタオルが置かれてないというイレギュラーがありましたw フロントへ連絡したら、すぐに持ってきてくれましたし、気持ちの良い対応でした。また利用させて頂きます。 サービスのミネラルウォーターとカレーも助かります(^^)

The most satisfied hotel for my this solo trip. Feeling great with this hotel. Clean and service is so good, feel enjoy amenities inside hotel room. I love it so much, and is very close to station

Came here with family during the Sakura season. It's easy to get to the onset hotel. After arriving at the Ogoto Onsen JR station, towards the south exit you will find a cell phone attached to a board with explanation how to use the phone to call one of the onsen hotels. After the call, their shuttle bus will then come and pick you up between 2pm to 6pm I think. The hotel staff in general are very welcoming. Our family scored a deal with their penthouse suite with private indoor and outdoor onsen. Four of us stayed in the suite and the price is only slightly more than four of us staying in 2 regular rooms. It also came with a beautiful fruit platter for you to enjoy. The suite is very spacious with 2 separate toilets. The bath area has 2 sinks, a shower stall as well as a japanese style bathing area connected to the 2 onsen baths (indoor one is a hinoki wood tub and the outdoor one is a stone one. The outdoor onsen does have a slight privacy issue as there are some residential buildings in a distance. While my mom was a bit too modest to use the outdoor one (which I am not and fully enjoyed it), she did take full advantage of the indoor private onsen. Of course the hotel also has a public onsen for the guests. In fact they have two. One in each towers. I used the one on the top floor in the morning and it was a bless seeing the sunrise while soaking in the hot onsen water. Our package also included both dinner and breakfast that were served at their private dining room. Both meals were done in kaiseki style. We were particularly impressed by their dinner. Not only was it cooked with high quality ingredients and with beautiful presentation, they did not skimp on the quantity as well. Often after eating dinner at other onsen hotel, I would not feel full and actually felt a bit hungry later at night, at Yumotokan the courses kept coming and I was completely stuffed at the end. In fact I did not finish the rice even though it was so yummy (cooked from scratch in front of us with a flamed mini-stove). All in all, a very satisfactory experience. I can recommend anyone who comes to Kyoto/Osaka and wants an excursion and experiences the traditional Japanese onsen.

所用で家族と2泊しました。立地条件から駅近のこちらを選択しましたが、部屋はビジネスホテルタイプで、決して広いわけではありません。清潔には保たれてますか設備の老朽化は否めずに部屋に入り色々目につく箇所がありました。2連泊ですが1泊ずつ予約したためかカードキーが翌日11時に効かなくなりエラー。フロントで話2枚対応してもらうも、また一枚がエラー再びフロントに行くも謝りなく淡々と手続き。チェックイン時からフロントの方にサービス精神は一切感じられず、事務的。こちらのホテルはそう言うのとは無縁のようです。 部屋の清掃も普段1泊の方が多いからか廊下全面を使い各部屋の使用済みリネンをおばちゃんが広げ、廊下も歩きづらいです。エレベーターも1100-1300あたりはリネン運搬のカートにエレベーターを占拠されなかなかきません。寝るだけならいいですが、あの部屋、サービスにしてはやや高く感じます。

基本的なサービスはFineという事で満足しています。ちょっと思う事は予約して行ったのですがどこを利用したら良いか分からなかったので確定時に部屋番号なりを教えて欲しいです。ホテルの性質上確保できないのかもですがなるべく早くすんなりだと助かりますね。あとこれはしたか無いですがタバコ臭が…これも禁煙とかあり得ないので仕方ないですがそれが気になりました。 ロケーション的には周りは何も無いですが車なら市街地に割とすぐですしアウトレットに行くのにも良い位置かと。

The hotel is very nice and has beautiful lake views and room is also big and nice. However the breakfast in 38Floor staff manager is not so nice and reject client where to sit even other side has many seats for available so I am writing here to tell hotel manager to improve this service attitudes which is not good 👊

My partner and I thorougly enjoyed our stay at Biwako Hotel. All rooms face the beautiful Lake Biwako and the view was perfect. We even caught a snowfall on one of our mornings here. The staff was great and always friendly even when there was a slight language barrier. We tried their breakfast as well which was really good. Highly recommend renting their electric bikes and cycling around the lake during sunset. And also going for the Lake Biwako Cruise! The hotel onsen is wonderful as well, we will definitely be back