Hotel berhampiran Ohio Silver, Yellow Springs

My wife and I recently had our wedding ceremony and reception at this hotel and everything was perfect! The event planner, Dawn, was very professional and helpful. She guided us through the process for selecting the best banquet room for our number of guests and configuring the room for the wedding ceremony and reception. She also gave us excellent advice on options for table center pieces and other items related to room set-up, table linen colors, food choices, and places to rent specialty items. The event staff was top notch and very customer service focused, so the execution of the event was flawless. The event Team Lead Manager, Steve, was exceptional and ensured everything ran smoothly. It really could not have been any better. I highly recommend this hotel for hosting events. Also, my wife and I spent the night at the hotel, and several out of town guests also stayed in the hotel, and we were all very happy with the quality and cleanliness of the rooms. Several out of town guests brought their family pets and they were very happy this Holiday Inn is pet friendly. I highly recommend this hotel for special events and also for when you just need a hotel room. The staff is professional, friendly, and customer focused and clearly focused on exceeding customer requirements.

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The property is old and decrepit. A poor remodeling attempt was made at some point to update rooms, but old nasty bathtubs with black mold embedded in the grout doesn’t qualify as a remodel in my opinion. Hotel management tries to mask an overpowering “musty mold” smell with perfumes throughout. Perfumes are overbearing and after a one-night stay, the smell will not clear your nostrils. Ohio Edison had a scheduled power outage to fix the power source, but the hotel failed to notify their guests. Stuck on the 6th floor for 3 hours during power outage. Venturing to an exit stair, resulted in walking down rickety steel plates to an outside door. I can’t image a property that fails to notify their guests of planed power outages. A note left in your room the day before would have been well received, but the property didn’t take the initiative. Front desk staff informed me that they posted a note at the front desk the day before. However, I did not check into the property on Saturday and had no idea a scheduled power outage was going to occur. There was no phone service during the power outage, so I was unable to contact the front desk to inquire about the power outage. I did make my way to the outside via dimly lit exit stairs. I suggest better emergency lights as multiple floors had to emergency lighting. Bistro has decent food but the restaurant staff has a tendency to talk about and judge their patrons. I am a loyal Marriott “Ambassador Status” customer, but I must warn any consumer, especially Marriott Bonyoy members, about this property. In fact, this stay will most likely result in more Hilton stays. I understand all hotel chains have their share of bad properties, but this by far the worst Marriott property I have encountered in five years. Expecting a clean, odor free and updated room is too much to ask at this property. Again, consumer beware as this property fails to uphold the “Marriott standard”.

Excellent service, very friendly helpful staff, convenient location to our venue, nice breakfast and I was impressed with the handicap shower.