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Kami Memadankan Harga
1 malam
Ulasan Tetamu
4.4/5
2755 ulasan
Untuk menjamin ketulenan penilaian yang dipaparkan, kami tidak mengira purata sahaja. Sebaliknya, kami mengambil kira kredibiliti ulasan dan tarikh penginapan tetamu untuk menentukan penilaian akhir.
Ulasan yang disahkan
Persekitaran4.5
Kemudahan4.4
Perkhidmatan4.5
Kebersihan4.4
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Oopotatoo
Bilik Twin Vila
Menginap pada Mei 2022
Pasangan
14 ulasan
5.0/5
Luar Biasa
Disiarkan pada 1 Jul 2022
We went the day before the hotel got flooded, so we managed to enjoy 2 days of swimming around the hotel lanes which was really fun! Unlimited swimming, hot springs and sauna. Although you’re not allowed to use any of these if there’s a thunderstorm so keep an eye out for the weather.
The hotel should’ve warned the guests of flooding, or cancelled the rooms for guests’ safety, which was definitely a mistake on their part. However the staff response after the flooding was fantastic, they all kept calm and friendly despite many angry guests (which was to be expected as many had their cars destroyed). They were in the same situation as we were, trapped in the hotel lobby for days without power, but still tried their best to help the guests out as much as they could.
Terjemah
Jawapan daripada Pihak Penginapan: 感謝您選擇湖山温泉度假村!細節決定成敗!數不盡的細節服務也許不奢侈,也許不浪漫,也許不感人淚下,但卻點滴入心頭,能讓您記住一切小美好,才是我們最大成就感與幸福感的來源!我們一定會努力提高每一個訊息接收細節,感謝您對我們的寬容與理解!期待您的下次再來!