Ulasan The Kahala Hotel & Resort Yokohama

very good

Amazing accommodation condition and great facilities. Lovely staff and excellent food.

Fantastic customer service and the room was amazing!

Room 5 & 7 were extremely poorly cleaned. I've stayed in ten hotels during this trip to Japan, and this is the first time I've seen items left behind by previous guests in a room. An empty mineral water bottle was placed on top of the minibar, which was inexplicable and startling. Also, the back of the bathroom door was covered in dust; the cleaning and inspection were negligent. The Japanese restaurant on the third floor of the hotel, however, was excellent.

The staff's hospitality was excellent. Since it was our anniversary, they took photos for us, and we were even upgraded, so we had a relaxing time in a lovely room. ♪ The view from the room, the turndown service, the TWG tea, and the bath amenities were all great. However, when I woke up in the morning, I was itchy and had signs of a tick bite, so the cleanliness was a minus point. The TV was full of Japanese programs, so I wish they would introduce something like Netflix or Amazon Prime so I could relax and enjoy movies during my hotel stay. I was able to listen to music via Bluetooth, but it seemed a bit behind the times. The breakfast, which I was looking forward to, had a limited variety and was average in taste. I had high expectations because I knew the regular price in advance, but it was quite disappointing. The restaurant staff's service was cheerful and gave me a Hawaiian feel. I also had the Kahala Hotel's popular Shin Pancakes, which were delicious. The Eggs Benedict, a signature Hawaiian dish, was *perhaps overcooked*, but the yellow color solidified and wasn't thick enough, and the sauce wasn't very tasty. Overall, I felt that it was a 5-star hotel except for the customer service, with everything else at a 4-star level. Thank you for the wonderful experience.

I stayed here for my birthday and received very attentive hospitality. It was a memorable stay. I would recommend this hotel to anyone looking for a hotel in the Minato Mirai area.

I used this for my partner's birthday. They accommodated the timing of the cake and other requests, and it became a wonderful memory.

The hotel is close to the station, the interior was lovely and smelled nice, the rooms were spacious and had cute designs everywhere, it was great. The service from the staff was also first class. This time my stay was short due to my schedule, but I would like to come back and stay for a longer stay. Thank you.

It's too far to walk to the international conference.

Thanks to the warm hospitality of the staff, I was able to spend a relaxing time in Hawaii. The staff also cooperated well with each other, and the stay went smoothly. The room was bright with Hawaiian quilted bed covers, and everything was clean.

The staff are very friendly and helpful. They also help to find and deliver the forgotten items. The hygiene is also very good, and the breakfast is rich and delicious. I will come again.

The service and the rooms were excellent!

You can see the sea of ​​Yokohama through the room window. The front desk check-in was very careful and thorough. It is a hotel with a Hawaiian beach style. I think the experience will be better if you stay in summer. If you come to Yokohama for travel or business, it is highly recommended.

The breakfast was delicious. The room was clean, the bathroom and shower were very easy to use, and the amenities were good and provided in an easy-to-use format, which I was very impressed with. I would definitely like to visit this hotel again.