Hotel Hampton by Hilton di Yonkers

HORRIBLE EXPERIENCE: SHOULD BE RATED 0! Arrived in the evening told we could pay cash we could not. No worries put on a card. Get to our room and see a pink stain on sheet. Call front desk and we were told we would have to change our own sheets. So while changing bed we observe blood stains on the mattress ( how does housekeeping not see this). We inspect more and see black small residue ( pray not bed bugs) in certain areas of mattress. We are moved to another room. This time lock to adjoining room would not lock. So due to safety concerns we are moved a third time and it’s after 12:00am. In this room we do notice stains on carpet but we are so tired from driving long hours and being moved three times we went to sleep. We had an early affair to attend. We were told by front desk general manager or someone would get in touch with us about our stay. That never happened. We requested housekeeping for the next day especially after what we experienced. we could never speak to a manager or someone to address the concerns. We were out all day the next day and to no surprise our room was not cleaned. Our last morning we again ask to speak with someone in authority especially general manager Mr. Kenneth Myers who we emailed several times during our stay but to no avail. We checked out without them addressing any issues we endured during our stay. No apologizing, no rectifying situation. Will leave an update as to a resolution. We feel we should not have to pay for our stay due to all we experienced each day there. At this time nothing has been reimbursed not even $150 dollars for incidentals we never used. Being Hilton Honors customers we have never experienced this in any Hiltons or Hampton Inn Suites. Appalling!!! UPDATE: General manager offered us HH honors points which we did not think was fair considering what we experienced. We should be receiving a full refund and points. This was not a simple room change. 1.Stained sheets 2.Several Blood spots on mattress 3.Black small specs on mattress( praying not bed bugs) 4 Adjoining door lock not working in second room we were moved to 5. Carpet stains 6. Room not cleaned after being moved 3 times 7. No contact with anyone in a managerial position including GM until days after we checked out, this was after we were told someone would speak to us the next day after check in!

The service is amiable; the location is convenient, and the setting and Breakfast were good.