Ulasan Ashbourne House

Formal Complaint, Consumer Warning & Financial Loss Statement】 ⚠️ Formal Statement and High-Risk Consumer Alert ⚠️ ⚠️ Case involving service failure, communication breakdown, and financial loss ⚠️ I hereby issue this formal statement based on my personal experience to alert potential travellers to exercise extreme caution when selecting this hotel. The incident not only involved serious service misconduct, but also resulted in substantial financial loss. 1. Booking Background I made a reservation through a third-party platform (including but not limited to Trip.com). Due to unforeseen and urgent personal circumstances, along with significant changes to my travel plans, I was unable to proceed with the stay and submitted a cancellation request within a reasonable timeframe. 2. Communication and Service Issues I initially contacted the hotel via the platform messaging system and made multiple follow-ups. After receiving no response for an extended period, I was forced to locate alternative contact details and call the hotel directly. The call was answered by a woman (believed to be the owner or person in charge), whose attitude was extremely rude and confrontational. Instead of offering assistance, she responded in an aggressive and dismissive manner and refused to engage constructively. She explicitly stated that she personally rejected my request and instructed me not to contact the hotel further, but to direct complaints to the booking platform. 3. Inconsistencies and Credibility Concerns She claimed that no messages had been received from me, despite my repeated attempts to contact the hotel through the platform. However, she simultaneously used “it was already too late” as a reason to reject the cancellation. This contradiction raises serious concerns regarding the credibility, transparency, and internal communication practices of the hotel. 4. Direct Financial Loss (Key Issue) Due to the hotel’s failure to respond in a timely manner and its refusal to handle the situation appropriately, I was unable to make alternative arrangements in time. As a result, I was forced to book another hotel on the same day to secure accommodation. Outcome: I incurred charges for two hotels within the same day, with a total cost exceeding £2000, representing a significant and direct financial loss. This loss is directly linked to the hotel’s delayed response, improper handling, and unprofessional conduct. 5. Service Assessment Based on this experience, the hotel demonstrated serious deficiencies in: - Timely response to customer communication - Professionalism and basic courtesy - Handling of unexpected situations - Respectful customer engagement Such conduct falls far below acceptable industry standards and poses a clear risk to consumers. 6. Consumer Advisory I strongly advise all travellers to carefully assess the risks before booking this hotel. In situations involving changes, cancellations, or urgent communication, customers may face significant uncertainty, inconvenience, and potential financial loss. 7. Reservation of Rights I reserve 你it the right to escalate this matter to relevant platforms, consumer protection authorities, and other appropriate channels, and to pursue further action to recover the financial loss incurred. This statement is 口based entirely on my genuine experience, and I am prepared to provide supporting evidence, including communication records and payment re

I was charged an unreasonable fee for two guests (which was doubled compared to the price in their website) when I checked in. Not worth the price

I had a wonderful stay at this hotel! The rooms were spacious, clean, and beautifully designed for comfort. The staff was friendly and attentive, making the experience even better. A perfect place for a relaxing and enjoyable stay. Highly recommended!

very good

It is a small villa. The room is neat and clean, very warm and quiet, and the service is very good and friendly. We live on the 3rd floor. There is no elevator. The store has to carry our suitcases to the room for us. Parking is also convenient. The surrounding environment is good and travel is convenient. You can walk along the river for 20 minutes while sightseeing and quickly reach the tourist attractions in the downtown area. The only thing is that breakfast is very expensive. One day and two nights is quite a pleasant experience.

真的出乎意料的舒服，很乾凈，入住很方便

小旅館非常乾淨，停車免費，有點小別墅感覺，馬路對面公交車直接到鎮中心遊玩，很方便

非常舒適的房間！非常好的服務！