Hotel berhampiran Mina El Eden, Zacatecas

I was really looking forward to staying at this hotel. I booked it through a hotel website. The room we booked online looked spacious advertised at 300 square feet. It had a separate living area with sofa and table. The cost was more expensive than most in the area, but it was supposed to be spacious and was centrally located. However, when we checked-in, they gave us tiny room barely larger than the king size bed. The actual room was nowhere near 300 sq. feet, and it also does not have the living area as in the online photos. The room was so small that it was difficult to maneuver with luggage. I showed them at the hotel the pictures from the website, and they just shrugged me off. I told them I wanted a refund. They told me that they couldn’t, and I had to talk to the manager the next day. I wasn’t going give them any reason to not get a full refund, so I booked a room at another hotel and left shortly thereafter without staying in the room. I called the next day (March 10, 2022), and the manager was conveniently not around and never returned my call. This was a classic bait and switch, as you can see by the pictures. The room I was provided was clearly not the room I had reserved with the hotel, and even though I could prove it they refused to give me a refund. I disputed the credit card charge and got my money back

En recepción el Joven Alejandro muy amable.El desayuno muy rico y por parte de los meseros amables. Las habitaciones comodas y limpias. Solo como sugerencia, como valor agregado para los huespedes, aprovechar la terraza y poner unas mesas y sillas para dsifrutar tan hermosa vista. Como en San Miguel de Allende que muchos tienen servicio en las terrazas. Además hubo mucha vigilancia en el centro historico y muy bonito.

On the outside, it looks fabulous. It is partially surrounded by aqueduct and you actually live on the side of the bull ring. Our room faces an inside court yard which took away the view of the bull fighting ring. ( no difference if you stay in another non bull fight ring except for the expensive price ), Inside , you have a vastly different perspective. Same old baby with a diaper pictures in the hallways and room, the one and only old elevator doesn’t show which floor and when it stops, it shakes and rattles. The room has old and worn carpet, the room is half lit and to not bright enough to read . There is a jacuzzi but we didn’t use it. The jacuzzi is tilted away from the drain so it left a puddle of water. Every time we showered, we stepped into a small puddle of water left from the one who used it before. Our room on the first night has 2 steps between the beds and the bathroom so you have to be careful when you use the restroom at night . There are pigeons within the premise on the outside and pigeons do what pigeons do, they poo and they coo but you won’t smell it and you only see it on the upper floor if the windows are opened . Food ( I looked at the breakfast menu ) is expensive. For that price, you could easily buy 3 breakfasts in a restaurant near the Cathedral. The hotel is about 15 minutes to the cathedral ( good and bad . Good is you don’t hear the bell from the church . Bad is the distance, going uphill from the central area back to the hotel ). Not everything is bad however. I have to praise the lady receptionist and Andre, the men at the door that greeted us ( they are not always there . 2 or 3 times we just walked in without anyone at the door and the cleaning staff cleaned our room every day ( but no new bar of soap every day. We stayed for 4 nights and we had one bar of soap to share between 2 persons. Shampoo however is plentiful for me ). Another good thing is that it has a gym with a sauna which we didn’t use and bottle water and towels . People use the weight and left it on the floor but not one staff came and put it back on the weight rack. Even though our room is next to a staircase, it didn’t wake me up. The room is quite dark after turning off the lights . In the bathroom it is so dark that you couldn’t see the fingers. No morning light came in to wake us up. The bed was comfortable and of decent size. It has a small fridge but 3/4 full with drinks . If you drink it, you pay for it. We use the little space there to store fruit. Overall :(

It’s been almost 2 years, that we having been able to came back, to this beautiful City; I was a beat worried that the Service and professional qualities of the Hampton Inn Zacatecas Mexico, will not be the same as a few year’s ago do to the Pandemic. But still been the same or even better level of Professional Service, if you want to feel appreciated you need to be at the HAMPTON INN HOTEL in Zacatecas Mexico. I will write a follow up this morning after the Breakfast Buffet , it’s included with your Stay in this Hotel.

Las habitaciones muy limpias y espaciosas, me encantó que tuviera silla ejecutiva para trabajar, ya que mi viaje fue 50% trabajo y el tener espacio para trabajar con la laptop estuvo genial. Solo un poco de alergia supongo por el desinfectante en el aire acondicionado.

I had such a good experience and very comfortable stay at this hotel, because it hasnot only the best view from Zacatecas, the rooms are really comfortable and always very clean; but most of all, it was very nice to have a very warm welcome every single day (I stayed for almost one month) to a National Charro Congress and the hotel crew is really capable, from the costume service manager Mrs. Lucy who was really kind and professional to the janitors who were always on point to do their job. I for certainly will recomend it and for sure I will stay there the next year.