Hotel berhampiran Monument Mining, Zacatecas

It’s been almost 2 years, that we having been able to came back, to this beautiful City; I was a beat worried that the Service and professional qualities of the Hampton Inn Zacatecas Mexico, will not be the same as a few year’s ago do to the Pandemic. But still been the same or even better level of Professional Service, if you want to feel appreciated you need to be at the HAMPTON INN HOTEL in Zacatecas Mexico. I will write a follow up this morning after the Breakfast Buffet , it’s included with your Stay in this Hotel.

Semuanya sangat baik

We are staying at the Hotel Santa Rita since August 5, 2021 and our departure is August 12, 2021, it is a clean and beautiful hotel BUT ……. On the third floor which is where we are staying is the Santero room, there was a wedding today, TERRIBLE experience, they told us that the party would end at 12 at night which was a lie, at approximately 1 in the morning Guests began to leave the room, for which they had to access the part where all the rooms are to go to the elevator and they were really loud, singing, shouting when saying goodbye, etc, etc, we had to call the reception three times to ask them to please ask them to lower the volume, at 1:30 without any consideration the waiters began to put the tables away and they were making too much noise and the talk they had was heard, I had to go out of my room at 1:44 am to ask them to be considerate because they were making too much noise and we couldn't sleep. The day before, on Saturday, August 7, 2021, we had an unpleasant experience in the restaurant of the same hotel with the restaurant's receptionist, the guests entered the restaurant through the hotel and the other people came through another staircase, we were already in the restaurant and they were already fixing a table for us when the lady told us that she had already assigned that table to other people and that we would have to wait approximately 1 hour for a table to be free, even when there was another big table she could have given to rhe other party ... The truth is that our experience has been extremely disappointing …. I do not recommend this hotel it if you want a good place to rest at night after visiting the city. It is a true shame because this hotel has an excellent location! And most of the staff is very friendly

En recepción el Joven Alejandro muy amable.El desayuno muy rico y por parte de los meseros amables. Las habitaciones comodas y limpias. Solo como sugerencia, como valor agregado para los huespedes, aprovechar la terraza y poner unas mesas y sillas para dsifrutar tan hermosa vista. Como en San Miguel de Allende que muchos tienen servicio en las terrazas. Además hubo mucha vigilancia en el centro historico y muy bonito.

The hotel is very well located but needs a lot of improvements and cleanliness. I was going to take a shower and a big dead roach inside the shower, a lot of hair on the floor in front of the shower, this also happened in one of the other rooms we had. It's like the room was never cleaned after the previous guest left. They don't put any amenities in the bathroom just a small soap, not glasses in the room. Safe deposit in two of the rooms were not working. Wood floors are coming apart in the 3 rooms we had. In the morning going to the restaurant there was a dead roach in front of the elevator Breakfast was not good and very small portions. Staff at the restaurant don't know what customer service is. It's a shame that a hotel like this one in a great location is in that bad shape. We expressed our concern to the staff and also to the manager, who had a very passive attitude like nothing was going on. Hope he takes this seriously and fix what needs to be fixed and supervise more closely the staff to give the guests rooms with the cleanliness and those basic and small details that are found in hotels.