Hotel berhampiran Zadar Panorama, Zadar

Very nice location and reasonable price. Unfortunately, my friend's backpack was stolen in the hotel. Luggage storage was unguarded. Travellers can go in and out and drop down their luggage easily. My friend's suitcase and backpack were pushed out by the others but they did not put them back and her belongings were left outside of the luggage room for a really long time. The luggage room was opposite the concierge but none of the staff tried to put her stuff back to the room. Eventually, my friend's backpack were stolen. We only realised it when we came back to the hotel and took our stuff. The staff was not that helpful and even tried to stop my friend from calling the police. After the staff checked the cctv and confirmed one of their customers who checked in that day stole my friend's backpack, she could finally call the police. Luckily, the police acted so fast or we would have missed our flight. The stay was pleasant despite this unfortunate event happened. Many of the valuable items were placed in the backpack and my friend was really upset. I hope the hotel can make a response of it and offer some compensation.

Lovely place with such helpful staff ! So close to the beach and an easy walk into town. Not in the old city though - about 750 m. We bussed in so the location was perfect as it was 300 metres from the station. Had breakfast once and it was a huge continental breakfast! Too much for me. I wish I had taken a picture! Yogurt, banana, large chocolate croissant, two buns and meat and cheese and lots of spreads. Coffee and orange juice too!! At 11 euro - a great deal. Really enough for two. Felt completely safe walking to and from town.

We stayed here for one night at the start of May, rooms were clean spacious, tidy and modern. Only issue we had was the air con wasn’t working as it was still in winter mode, despite the temperature outside being warm. Rooms are in a good location, an easy place to get taxis into the old town. To find the car park, it needs to be better signposted to come in through McDonald’s.

Ottima struttura molto vicina a tutto, ristorante a due passi e supermercati e spiagge a breve distanza, da ripetere

Unfortunately, this place is far from a 5* experience. The staff is generally friendly, and most of them are trying their best, but so much is just wrong here. First of all - this place brags about ”fine dining” but it only offered a fixed menu with a choice between 2 starters and 3 main courses. The hotel homepage brags about ”fine dining”, but only mentions in print that restaurants are ”open seasonally” - what does it even mean? When is ”season”? Sorry, a 5* place should have better culinary offer, especially when it lure its guests by ”fine dining” choices. There was no choice here. Then the room. How can there be no power outlets in the room? Yes, there is one outlet on the floor, right next to the door, and yes, there are two outlets at the wash basin. But nothing next to bed where I could for example want to both charge and use my phone. I couldn't use my laptop at the desk, because I had no place to plug it in. This is 2024, people are travelling with two, three devices a person. The bathtub is right next to the bed. You can't see half the TV screen while in the bed (because it's positioned on a very low cabinet, with a couch in between the bed and the TV). The TV is a modern smart TV, but the hotel disabled Netflix on it (and this TV does support it - only when you try to access it, it say that it's disabled). The WiFi is either too slow, or not working at all, there are places in the hotel where it is just not accessible. There are no body-sized towels - the only towels we had in our room were hand/face towels. How can a 5* hotel do all this? The restaurant provides no privacy. The tables are positioned so close to one another, that if you are a couple, you are sitting right next to another couple almost as if it was a table for 4. You can't even have a decent private chat without feeling like everybody can hear you. Funny enough - they could arrange the tables to give you more privacy, they just choose not to. On our second morning, the restaurant was full at breakfast, we thought we were lucky to find a free table (with 0 privacy, mind you!), but when another couple arrived, they opened up another section of the restaurant which was completely readied, just intentionally not made available until the very last moment. Come on! I would expect this from a cheap diner, not the only restaurant in a 5* hotel! If you have an electric car, please avoid this place. They have a grand total of 3 chargers - one of which doesn't work. One charger was constantly occupied by a car that never moved during our entire stay! The night before the departure we ask the valet to charge our car, and he promises to do that, but when I wake up at 6AM I see that my car isn't charged at all and that there is a charging error. I walk down to reception, and receptionist tells me that ”we have problems with that charger” - well, I asked for my car to be charged, not plugged in! I have no use for my car being plugged into a charger that the hotel knows is faulty