Pengguna Tetamu
3 Disember 2023
My travel agent booked this property approximately a year ago anticipating travel in July to celebrate Dave’s (my son in law) birthday. The day before departure Dave required ICU hospitalization due to a life threatening brain issue. All the other hotels, which actually are 5 star, unlike Monaci, were gracious and accommodating but not Monaci. Monaci stated that they were penalizing me one third of the funds that I had advanced because, with only ten days advance notice of cancellation, they would be unable to rent “the Villa” that I had booked. When we arrived in November 2023, we found that unlike prior accommodations on the trip that there was no “Villa” but just a superior suite, inferior suite and an unconnected hotel room hobbled together. The representation that 3 hotel rooms could not be rented during the summer of intense tourist demand in Sicily with 10 days advance notice rings totally untrue. I did not get to stay with my family at Monaci because I took the unconnected room with all the windows which did have beautiful views but an inferior bathroom without even the provision of Kleenex or bath soap.The bed and pillows were terrible, the sheets like light sandpaper and the towels were shabby.The room was heated only during the day to approximately 86 degrees with no heat at night when the room was extremely cold. The thermostat could not be controlled except by management. Our rooms were at the edge of the property which was difficult to navigate back to the lodge because of an inadequate map and signage. We were adjoining local houses with the added derogatory of barking dogs throughout the night. We had dinner the first night at the Monaci restaurant which has Michelin star prices and substandard food. My chicken was average and actually came out with film over the sauce on the plate..Monaci wines were poured upon arrival at the nicer suite but, for me, only the Rose was drinkable. The manager from Sri Lanka told us upon check in to the rooms that the minibar was free to us and that laundry services were also included free of charge. My family was leaving to catch a flight at 3am so I requested check out in the rooms which was refused. The bill was slow to arrive by What’sApp but upon arrival, I was charged both for the minbar and laundry. I had my clothes in their bag but had not filled out the laundry slip when housekeeping removed the same. We were told that “management “ would have to be contacted about the charges and, after the annoyance, the charges were removed. When my grandchildren were preparing to swim in our small pool on the last night, Monaci employees came and closed the pool down. Monaci staff only communicate by What’sApp. My subscription had expired and could not be renewed because I had not purchased international service for the trip because my son-in-law and daughter had the international plans. I was leaving later and foolishly entrusted Monaci to make arrangements for the car and driver. We had requested pac
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