Hotel berhampiran Holy Mary Monument, Zagreb

很舊，還能住！千萬注意前台會亂收費，明明已經在攜程上交完錢了，寫明包括所有稅費，前台又是希望你付押金，又是要再付城市稅！我看過點評根本不敢付押金，結果交了城市稅，還得通過攜程要求退回來！現在離開了一天了還沒有退回來呢！！！？

El hotel esta muy bien ubicado .Cerca del centro de la ciudad (veinte minutos andando y en linea recta) por lo que no tiene perdida La habitacion en la que me hospede ,era limpia, igua lde limpio el cuarto de baño ,silenciosa , y buenas vistas al exterior.El desayuno muy bueno.Al igual que la cena (que en mi caso fue bufet libre)

This room was perfect for my stay in Zagreb. The location is within walking distance of everything you want to see in the city. The room is clean and even has a stove and all kitchen utensils in case you want to eat on some days you’re there. On the last day, we went to the National Park and had nowhere to store our baggage the guy at the front desk held our stuff till 8 pm and worked extra so we could come to pick them up!! Great sat highly recommended!!

As soon as we arrived the hotel. We were greeted by a friendly staff . We arrived early and they could manage to early check in for us . We need to wait for around half hour to have a room ready. We got a offer for coffee while we were waiting. From checked in to checked out , we had all friendly and professional staffs to help us . They recommended a few wonderful restaurants that the foods were delicious . Room is big and very good lighting . Room is clean and good house keeping . My husband had a few visits to a the bar and cigar lounge , he said was good . I had a massage with a Thai lady and enjoyed so much .

Where do I start we are two maturer people M61/F59 and was both slightly apprehensive about staying in a hostel, on arrival we was greeted by a girl on reception who was very informative, pointed out lots of things on the map she gave us and other general information, she seemed genuinely interested in advising us about things to see and do, she then informed us that our room was in the adjacent building and came with us to show us the access etc, the room was big and was ideal for our stay also very quiet and the bed was super comfy, the following morning we went down for breakfast which was more than adequate and whatever you ordered was freshly made a great way to start the day, the location was fantastic so easy to get to other parts of the city with regular trams passing on the street outside, a few nights we came back and went in the very smart bar area, the staff was friendly and the drinks was good we always ended up chatting to other people who was stopping there and everybody seemed very happy with their stay, we absolutely loved our stay and would stay there again when next back in Zagreb. Thank you to all the staff at Swanky mint.

Not convenient to travel to the city centre but close to the airport and malls (arena and avenue). Overall, good and clean hotel with friendly receptionist.

Very nice hotel,very clean.all staff are very nice,transportation is very convenient to all tourists attractions,only the breakfast not too many food to choices,we been having 3 nights dinner in the restaurant,staff in restaurant is very nice too,very good service.one of the staff told us,he said that’s the last night he working there, he have to change to the other restaurant,because he saw us continue 3 nights for dinner there , and we told him, we’re the last night dinner here too ,we back home tomorrow,we both laughed,we both reluctant to leave.

The experience I had with 3 other friends was far from ideal. The rooms were not like the ones we booked but in the end, we couldn't prove otherwise. It might have been your fault or just tricky options through external websites. Nonetheless, one of the rooms should have been ready for 3 people and it wasn't prepared at all. Plus, the one room for 3 was smaller than the one for 1 person. Though we knew they would be similar, it was supposed to be the other way round. Apart from that, the woman that was there to receive us was extremely patient and tried her best to provide solutions for us. Important to mention that we arrived fifteen minutes past midnight, and she was still there and stayed for almost an hour trying to check the booking information and finally prepare the room for the 3 people. The facilities in the room were good enough for one night. The double beds were very soft and not very comfortable for us. The bath was incredibly huge and somehow tempting, but it has very high (about 1 metre high!) so not very inclusive I would say. Even I, a perfectly healthy and sporty young adult had some difficulties getting inside. The food in the breakfast was the average diversity and quantity, with few alternatives to non-meat eaters. Though, the eggs for instance were already cold around 9 a.m.

very clean and beautiful apartment in the old centre of the city,together with a beautiful super model boss Maria, she even send tissue to me at night in the cold winter,very impressive ! 👍

Ich kenne das Hotel schon seit vielen, vielen Jahren, seit sicherlich 2005 und habe dort sicherlich schon einige Dutzend Mal genächtigt. Zuletzt vor etwa 2 Jahren. Aber so abgewohnt wie das Hotel heute ist, verdientes nicht mehr den Namen WestIn, denn es entspricht nicht dem hohen Niveau, welches mit dem Namen Marriott verbunden ist. Als sogenannter ”Prefered Guest” wird mir nicht, so wie üblich beim Einchecken die Creditkarten Sicherheit abverlangt, nein, es wurde der Sicherstellunsgbetrag gleich in voller Höhe abgebucht. Beim Check-out wurde der gesamte Rechnungsbetrag nochmals in kompletter Höhe abgebucht. Erst nach vehementer Reklamation wurde mir der Sicherstellungsbetrag wieder gutgeschrieben. So ein (schlechtes) Service habe ich noch in keinem Hotel erlebt und schon gar nicht bei Starwoods- Marriott, wo ich bereits mehr als 200 Buchungen hatte. Das Zimmer und insbesondere das Badezimmer mehr als abgewohnt. Allein die Kleiderbügel würden in einem 3* Hotel bereits im Abfall landen. Auch mit der Sicherheit nimmt man es in diesem Haus nicht sehr ernst. Der Aufzug kann von Jedermann benutz werden. Es wird keine Zimmerkarte abverlangt. Somit kann jeder von der öffentlichen Garage bis zu jedem einzelnem Stockwerk ungesehen die Etagen aufsuchen und hat freien Zugang zu allen Zimmen. Meim Wunsch, ein Zimmer mit Blick auf Altstadt wurde auch nicht entsprochen. Somit ist für mich alles klar. Ich werde nie mehr im Westin Zagreb nächtigen. Sicherheit Null und abgewohnt mit Investment Stau.