Hotel berhampiran Jurassic Ride Guadalajara, Zapopan

Our 2nd time in the hotel in the past 2 yrs. This time we stayed for 1 night didn't sleep at all due to the street noise until 1 am. They gave us 4th floor where you could hear everything from the busy road. Last time we were in 23rd floor was great. The pillows this time was very small and uncomfortable too. I recommend asking customer which floor they prefer and informing about noise level. Maybe better and bigger pillows should be put in use.

The hotel is in a nice location, the rooms are clean and big, but especially the hotel staff are very attentive and friendly, Victor in the restaurant section will help you in every way, even the orders that are not on the menu will come from the kitchen immediately. I would like to thank the hotel staff, especially Victor. Otel konum olarak güzel yerde, odalar temiz ve büyük ama özellikle otel çalışanları çok ilgili ve güler yüzlü, Restaurant bölümünde Victor size her şekilde yardımcı olacaktır, menüde olmayan siparişleri bile hemen mutfaktan hazırlayıp gelecektir. Otel çalışanlarına özellikle Victor'a burdan çok teşekkür ederim.

I normally enjoy staying at AC Hotels b/c the experience is consistent, straight forward, and worth the price. I was disappointed when I checked in at 10PM to find my room not furnished with ear swabs/cotton pads, a soap dish, nor the complimentary water bottles. I requested water via the app, and it took over an hour to be brought to my room. The room also had significant wear and tear. The power outlets next to the bed were too worn to support any plugs. The outlets were too loose and plugs would fall out as soon as they were plugged in. The USB outlets next to the bed didn't work, and one of the USB outlets was completely gutted. When I sat down on the edge of the bed, I immediately sunk to the bottom, which indicated broken mattress springs. Luckily the rest of the king bed was in-tact. AC Hotels use Korres products. The hand soap, lotion, and conditioner in the room were in fact Korres, but the shampoo and body wash were not. The difference was obvious--the smell of Korres product is very distinct and white, and the shampoo and body wash were orange and smelled like peach. This made me distrustful of the property that they would mislabel bottles and put adulterated product advertised as something else. I was hoping it was just the bottles in my room. The housekeeping was inconsistent and baffling. I returned at the end of the first day to see that the room was cleaned, bed made, and trash emptied, but the washcloth and hand soap that were provided the first night were not replaced. I then requested via the app a 1) dental kit 2) comb 3) shower cap 4) hand soap and 5) washcloth. But what was delivered to my room was a 6) hand towel 7) shampoo 8) conditioner and 9) body wash. None of what I requested. With the additional shampoo and body wash, I confirmed that the pink, peach product was also in the separate bottles. Some pros were that they were able to keep me in the same room across my two reservations, and the high-floor room had good noise isolation. The property is directly next to the Plaza del Sol, so shopping and running errands was a very easy walk over. I submitted the feedback directly to the property at the end of my stay, and the manager promptly responded apologizing for my experience and said they deposited goodwill Bonvoy points into my account. It's been seven days and the supposed points still haven't appeared in my account.

Muy bueno

I stayed here for 5 nights, probably longer than I've wanted to. normally when I travel to GDL I stay in another hotel, but I gave sleep inn a chance because of its location, good dining options within walking distance. The hotel is new, the price is right and the Wi-fi works very well! however several details could improve, specially cleanliness, the walkways are dusty, the ice bucket in the room with garbage and dusty, in-operational safe, I also reported the lack of towels and wipes at the gym to a lady in the front desk, her response complaining about the housekeeper was unprofessional.. and didn't get the things solved!. Breakfast is ok, but it is supposed to be ready at 7 which is already kind of late for me..., anyway if you arrive 7.05 you'll find the buffet unattended and you need to wait until somebody can serve you, furthermore they don't have have all options ready, maybe if you go 7.20 you'll have better chances . Free Parking is appreciated but it you need to drive very carefully because of its odd design... I give it 3 stars because it is new and the check out was quicker than usual . .. only at check in there is supposed to be someone at ground level to tell you what to do, because you need to take one elevetar to check in at first floor.. nobody was there when I arrived so I had to wait about 5 minutes for someone, then you need to take a different elevator to go to the rooms... so a little impractical

Portobelo es garantía de un buen hotel que lo han mantenido limpio arreglado muy buena ubicación prácticamente el metro está en la cochera si acaso algo mejoraría sería el trato en general de recepción unas excelentes otras no siempre están de buenas

The hotel itself is beautiful and the pool and rooftop are gorgeous, with stunning views of the city. The view wasn’t much on our side, just a wall.. but we didn’t spend much time in the room anyway. The location is absolutely fantastic, being just a 5 minute walk from the historic Guadalajara cathedral! The staff were helpful and polite - Would recommend to any friend to stay here!

Desde el primer y hasta el último momento el personal demostró la mejor actitud, si el hotel no tenía algo a su alcance los chicos de bellboy iban a mitad de la noche con toda la actitud del mundo y lo conseguían en la tienda. El Sr. Martín maletero gracias por su ayuda en la habitación y la srita Victoria de recepción muy agradecido con ella por apoyarme a realizar un pequeño detalle de cumpleaños a mi novia.