Penginapan Huatian di Zhangjiajie

My stay in Zhangjiajie this time exceeded my expectations! The hotel's location is excellent, just a 5-minute walk to the Tianmen Mountain Cableway A line, and it's super convenient for dining and shopping nearby. I stayed in a river view room, and at night, I could even see the beautifully lit Ancient City of Dayong, which was incredibly pleasant. The room was clean and tidy, the bedding was soft and comfortable, and the soundproofing was great, so I slept really well. The front desk staff were warm and attentive; check-in was quick, and they even proactively recommended local specialties and gave us small gifts. The breakfast selection was rich, with both Chinese and Western options, and the ingredients were fresh and delicious. The lobby thoughtfully provided ginger tea and oolong tea, which was a nice touch! I'll definitely choose this hotel again next time I visit Zhangjiajie. Highly recommend it to everyone!

We booked this hotel since it was closer to Tiamen mountain. Unfortunately the hotel is very far away from everything else and you don’t have any restaurants nearby except for the hotel restaurant. When we booked this hotel we got an offer to get: 1 craftsman beer 100 yuan in didi tickets 2 tickets to an exhibition. Even these we never received, the 100 yuan in didi (taxi) tickets we got when we asked for them and showed them the booking information and even though they saw the booking information in Chinese the didn’t get us the offer that we had paid for. When we arrived at the hotel which is very grand and look very nice upon arrival they greeted us at the car which is expected for a hotel that grand but that was only the first day they did that. All other times when we got to the hotel no one greeted us, they were all busy talking to each other instead. We were a family of 2 adults and 2 kids and even though we booked a family room where they know 4 people was staying they gave us only amenities such as towels etc for 2 people so every day we needed to wait and ask for 2 more towels before we took a shower. We also booked excursions through the hotel to visit Grand Canyon and also Tiamen mountain and paid over 1600 yuan for the whole family with everything included. When we came to Grand Canyon we couldn’t experience what we were there for (the zipline) because it had weight restrictions and when we contacted the sales person from the hotel she didn’t take any responsibility and just blamed everything else instead of saying that she was sorry. The day after we visited Tiamen mountain and here we had also booked a ticket that should have included everything and when we came there it was hidden fees that the sales person from the hotel hadn’t told us. When we contacted her again it was the same response that she blamed everything else instead of taking responsibility for that she hadn’t told us everything that she needed to tell us. No compensation was given by the hotel and no excuse. When we checked ut the staff said that they would be happy if we could give them a 5 star review and my response was that I will give you a review but it’s not going to be 5 star. When they asked us explain why we did and they blamed it on the language barrier which I don’t buy since all the messages and sales were done through translation app and also through WeChat were you can translate into your own language. It would have been so easy for the hotel to say I’m sorry and for example as a compensation from us you can go down to the buffé restaurant to eat dinner but instead they blamed everything else! We are world travelers and have been to different cities both in China and also in different country’s around the world and this is one of the hotel were we feel that they had the worst service we have experienced. When we’re coming back we will not stay here again! A fancy hotel that can not live up to the expectations.

Highly recommended! The Sunshine Courtyard Hotel in Experts Village is a beautiful courtyard-style property with an impressive lobby and many Instagrammable spots. It's a tranquil oasis amidst the hustle and bustle. Our housekeeper, Xiao Luo, provided exceptional and thoughtful service, patiently recommending local specialty snacks around the hotel. The self-service laundry room was a practical bonus, a real plus for tourists. The location is unbeatable, super close to the scenic area on foot. We were upgraded to a balcony room, offering expansive views, and the cleanliness was top-notch, making for a very comfortable stay! I'll definitely recommend this place to any friends visiting Zhangjiajie!