Ulasan Qianxi Silk Road International Hotel (Zhangye High-speed Railway Station)

Jawapan daripada Pihak Penginapan: Dear guest, hello! The hotel opened at the end of 2020 and did not serve as a quarantine hotel during the pandemic. The room facilities have not yet reached the standards for renovation. Regarding the issue of 'non-smoking rooms being arranged as smoking rooms with unpleasant odors,' this is a serious error in our front desk room assignment process. We have urgently strengthened the room assignment verification mechanism, requiring on-duty staff to double-check order requirements. Additionally, we have equipped smoking rooms with professional odor removal devices to ensure that unpleasant smells are completely eliminated and to prevent such mistakes from happening again. Concerning bathroom hygiene and odor issues, we have conducted comprehensive training for the housekeeping department, reinforcing the 'one guest, one cleaning and disinfection' standard. We are focusing on inspecting bathroom corners, increasing the frequency of disinfection, and regularly checking the drainage system to address the source of odor issues. As for the air conditioning problem, the engineering department has conducted a comprehensive overnight inspection of the central air conditioning system, cleaning the air ducts and adjusting the temperature control system to ensure that the temperature is adjustable and free of odors. Moving forward, we will establish a regular maintenance log to avoid similar malfunctions. Regarding breakfast services, we have sternly criticized the head of the breakfast area and clearly require that staff check the food stations every 15 minutes during breakfast hours to promptly replenish food and beverages, ensuring that guests can enjoy a normal dining experience.

Jawapan daripada Pihak Penginapan: 感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!——要抱抱的小璽

Jawapan daripada Pihak Penginapan: 尊敬的賓客、您好！與您在千璽絲路國際酒店相遇是我們的榮幸，您的一個好評，一個簡單的讚許，如沐春風在心間！一句真摯的肯定都會讓我們的內心充滿着力量。感謝您對我酒店的厚愛與肯定，我們會不斷完善自己，爭取讓您的下一次出行能有回家的感覺！美麗的金張掖歡迎您再次下榻千璽絲路國際酒店，我們時刻為您提供致心致誠的服務。期待您下次歸來，祝您旅途愉快！

Jawapan daripada Pihak Penginapan: 尊敬的客人您好，感謝您入住千璽絲路國際酒店。更加感謝您在百忙之中給我們的點評。我們以自然為主題，以服務為重心，重視每一位客人的入住感受。您的點評就像是山泉水一樣滋潤我們的心田，我們也會更加的珍惜親們的肯定與支持，不斷的改進自己，完善自己，祝您生活愉快，期待您的再次光臨！

Jawapan daripada Pihak Penginapan: Dear Guest,Welcome to Qianxi Silk Road International Hotel! We are delighted to have the opportunity to serve you. We were truly thrilled to see the perfect score and positive review you left after your stay with us. Providing excellent service to every guest has always been our consistent pursuit, and we will continue to offer you a home-like experience that makes you feel right at home.

Jawapan daripada Pihak Penginapan: Dear Guest,Greetings! Thank you so much for your stay and kind compliments. We are delighted to have contributed to a wonderful experience during your trip.Your praise is a great encouragement to our hotel and serves as a driving force for us to keep improving. We will continue to maintain our enthusiasm and strive to provide every guest with a home-away-from-home stay experience. We eagerly look forward to your return visit! You are always welcome to come back and enjoy our services. Wish you a pleasant life!

Jawapan daripada Pihak Penginapan: We can deeply feel the immense affection and sincere praise for our hotel conveyed between your lines, which fills us with great joy and gratitude. Your fondness means a great deal to us—it is both encouragement and support. We will redouble our efforts to live up to your expectations. Every bit of your recognition is truly precious to us.

Jawapan daripada Pihak Penginapan: Dear guests, hello! Thank you for choosing Qianxi Silk Road International Hotel. Our hotel always insists on providing guests with a cost-effective accommodation experience, clean and tidy rooms, complete facilities and warm service, so that you can enjoy a home-like experience when you are away from home. In addition, the hotel has a superior geographical location and convenient transportation. It must be one of the best choices for your business travel. Looking forward to your visit again, I wish you a happy life and smooth work.

Jawapan daripada Pihak Penginapan: 尊敬的客人您好！歡迎您選擇千璽絲路國際酒店，我們很高興您給我們一次為您服務的機會，看到您在我們酒店入住體驗後留下滿分的好評有點小激動，服務好每一位賓客是我們一致的追求，我們會繼續為您提供家一般的服務，給您回家的感覺。與您的每一次相遇相知，我們都倍感榮幸，誠摯的邀請您回家看看，期待着下一次重逢！

Jawapan daripada Pihak Penginapan: 尊敬的賓客，您好!感謝您選擇千璽絲路國際酒店，我們酒店始終堅持為賓客帶來高性價比的入住體驗，整潔乾淨的客房，齊全的設施以及熱情的服務，使您出門在外也可享受賓至如歸的體驗。此外酒店地理位置優越，交通便捷，一定是您商務旅遊的最佳選擇之一。期待您的再次光臨，祝您生活愉快，工作順利。

Jawapan daripada Pihak Penginapan: Hello dear guests! Welcome to Qianxi Silk Road International Hotel. We are very glad that you gave us a chance to serve you. We are a little excited to see that you left a perfect review after your stay in our hotel. We agree to serve every guest well. We will continue to provide you with home-like services and give you the feeling of going home. We feel honored every time we meet and get to know you. We sincerely invite you to come home and look forward to our next reunion!

Jawapan daripada Pihak Penginapan: Hello dear guests! Welcome to Qianxi Silk Road International Hotel. We are very glad that you gave us a chance to serve you. We are a little excited to see that you left a perfect review after your stay in our hotel. We agree to serve every guest well. We will continue to provide you with home-like services and give you the feeling of going home. We feel honored every time we meet and get to know you. We sincerely invite you to come home and look forward to our next reunion!

Jawapan daripada Pihak Penginapan: 尊敬的賓客、您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。 一句真摯的肯定都會讓我們的內心充滿着力量。感謝您對我酒店的厚愛與肯定，我們會不斷完善自己，爭取讓您的下一次出行能有回家的感覺！美麗的金張掖歡迎您再次下榻千璽絲路國際酒店，我們時刻為您提供致心致誠的服務。期待您下次歸來，祝您旅途愉快

Jawapan daripada Pihak Penginapan: Dear Guest, First of all, we sincerely apologize for the extreme disappointment and dissatisfaction you experienced during your stay. This completely failed to meet our hotel's basic requirements for service and hygiene, and we extend our sincerest apologies with deepest remorse. Regarding the issues you raised, we have immediately investigated and seriously rectified each point: Regarding the room hygiene issue, we have retrained our housekeeping team and strengthened the "multi-round pre-check-in inspection" mechanism to ensure that there is no hair on the bed, no water or limescale in the bathroom, and that the toilet is thoroughly disinfected. We also strictly check the opened condition of toiletries to prevent used products from being left in the guest rooms. Regarding the inappropriate behavior of the duty manager handling the issue in casual clothes, we have criticized and educated the relevant personnel, clarified the dress code for service scenarios, and ensured that subsequent responses to customer complaints are handled with a professional image and according to procedures. Regarding the perfunctory attitude and passive service of the front desk staff, we have organized a review of service etiquette for all staff and added a customer satisfaction feedback channel to eliminate the "ignorant" service mentality. You mentioned issues such as being delayed from dining out while waiting for on-site cleaning and poor facility maintenance (speckled sofa paint). We have included these in our priority improvement list. Going forward, we will optimize room cleaning schedules to ensure 100% room quality before guests arrive. We will also initiate a hotel-wide facility inspection and repair to improve the overall quality of stay. We sincerely apologize that this experience failed to provide you with the comfort and respect you deserve. If you would be willing to give us another chance to improve, we wish you a pleasant journey ahead!