Hotel Echarm di Zhangzhou

I have stayed at quite a few Wanda hotels in the past and always had a pleasant experience but the past two days were anything but pleasant. I had a two night stay in Zhangzhou Wanda Realm from the 22nd of January to the 24th of January. I have listed my grievances below. 1. Air-conditioning does not work. My room was a constant temperature of 25 degrees Celsius and even after turning on the air conditioning did the temperature not go down. I had to ask the hotel to open a window to decrease the temperature and thus let polluted air into the room. 2. I booked an executive room knowing that I would receive some benefits. Not only was the executive lounge closed but as stated in the notice, they requested we use the hotel lobby bar which was also closed. I paid 850RMB per night for this room. If I am not going to have the benefits of an executive room at least refund me. 3. Swimming pool times have drastically decreased to limited times. I know that this is Chinese New year but isn't this the time when the hotel would receive most of its guests and thus have all the amenities ready and working to make a guest stay very pleasant. 4. Breakfast buffet was below standard of a 4 star hotel. Not only was the selection of foods extremely basic but the food was severely under stock. One would think that a four star hotel would be able to plan for a busy time like Chinese New year but no, there was limited food on basic items like eggs and bacon. Staff were not prepared for such large amounts of people. 5. It seems like this hotel is closing down as many water features and other amenities are either out of order or not working properly. It is an embarrassment to call this hotel a luxury hotel. It has the facade of a luxury hotel but cannot deliver on basic amenities. Please see my photos for evidence of my unpleasant stay. The staff were very friendly and tried to help where they can but it would be better to close down this hotel than call it a luxury 4 star hotel.

It was most unusual that we had to pay in advance CNY1,000 when we checked in for only 1 night. Our room rate was CNY427. The following morning when we checked out, the CNY1,000 was refunded immediately and then we paid the actual bill. The lobby, elevator and room were clean and nice. Huge bathtub, spacious room. As our group of 8 checked in late, we had buffet dinner in the hotel. Most of the food dishes were almost empty but the staff were helpful in specially preparing dishes for us. The seafood was fresh but the steak and the other meat dishes of pork, chicken, etc were tough and inedible.

We got a free upgrade as we are visiting during the lull period. The nice room is nicely equipped, nicely maintained, and has a large balcony looking out at the river. Both the day and night views are amazing. Special shout out to Whitney Huang who took very good care of us at breakfast. We got free entrance to the onsen area as part of the hotel stay - which was amazing.

Perfect location to combine business trip and sightseeing. Free perfect welcome tea in the room, dried lychee for a snack was a nice little surprise... And huge selection of food for a breakfast! Very kind personnel who helped with connection to wifi to me via its own phone number (i don't have local Chinese number as well as Wechat account). Thank you my friend, it was really helpful for my business trip! Strictly recommend to foreigners who dont speak Chinese but speak English even a little.

Very good, nice place . 👍 friendly staff and clean environment. Big and clean rooms. Strongly recommended 👌

Convenient location! The staff at the service counters were patient and eager to help. The room is clean and well-maintained. The facilities are enough for use. The only problem is that the noise from the nearby room can be heard easily. Bought interesting souvenir from the trip too!

大廳服務人員真的是非常熱情主動給我拿行李還可以免費寄存行李，海邊這個季節還能穿短袖，漳州港這邊環境好，氣候宜人，是一個適合退休生活的好地方，客房阿姨的服務也是出乎我的意料非常好打掃的非常仔細 真的超級棒過幾天會再次回來入住的，點贊哦點贊哦

採光不錯，衞生也搞的挺好的，旁邊有兩個大型超市，對於我這個對睡眠質量比較高的人來説，公寓式酒店格局還是能接受的，體驗覺還算不差,價格在市區中不算貴，住宿的環境衞不算太差，服務態度好，值得推薦，雖然裝修時間比較長，但是無異味，這點缺好是優點。地理位置好，交通方便，房間舒適衞生，服務人員很熱情

溫泉酒店沒有溫泉，倒是有一個超級無敵大的石材砌的浴缸。淋浴區就很小，淋浴區下水不通，衛生間都是水。水溫也是忽高忽低的，很燙。可能你們鍋爐不行了。房間還可以的！這個價位裏挺高檔的酒店了屬於是。保安？還是大堂副理人挺好的，比較熱心。